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- Ivanov SGretzel UBerezina KSigala MWebster C(2019)Progress on robotics in hospitality and tourism: a review of the literatureJournal of Hospitality and Tourism Technology10.1108/JHTT-08-2018-0087Online publication date: 13-May-2019
- Lin HChi OGursoy D(2019)Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality servicesJournal of Hospitality Marketing & Management10.1080/19368623.2020.168505329:5(530-549)Online publication date: 12-Nov-2019