Elahe Meydani
ABSTRACT
All over the world, e-government initiatives try to combine Information and Communication Technologies (ICT) to improve delivery of government services to their stakeholders. Government is being asked to provide public services in more efficient and accountable ways with high quality. Much attention has been focused on the processes, procedures, public and civil services, the policy making processes and their implementation. However, several surveys are reporting that ICT has a positive impact on government by automating the processes and reducing the cost and increasing time efficiency, etc., they are limited in case studies. While many studies have provided valuable facts about the role of ICT in government, there remains a strong need for studies with quantitative methods that can help to determine ICT's position toward government effectiveness, which, according to World Bank captures the perception of the quality of public and civil services, the quality of policy formulation and implementation. This study attempts to explore and analyze the effect of ICT development on government effectiveness by engaging four statistical tests: Fisher-exact test, Chi-squared test, Likelihood test and F-test in on ICT data provided by the International Telecommunication Unit and government effectiveness data provided by World Bank.
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