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Innovation in Service Delivery Platform: a Case for SMS Gateway

Published: 07 March 2017 Publication History

Abstract

Mobile phones have become the ubiquitous and integral part of modern lives, providing human connectivity in a way never before witnessed. This gives us a unique opportunity to build an innovative platform for service delivery to the common citizens of India.
Any service delivery platform must meet the benchmark of 4A's-namely Availability, Accessibility, Authenticity and Affordability.
This paper attempts to bring forward the idea to build a robust service delivery platform using SMS gateway and the opportunities offered by the technologies and the challenges of implementation and operation and suggest its mitigation. This paper also discusses the unification of SMS with competing technologies like eMail/OBD/IVR/Missed-Call system to architect unified and innovative solutions for government and common citizens.

References

[1]
European Commission, 2004,. Multi-channel delivery of eGovernment Services.
[2]
Juan Pablo Albuja, Enrique V. Carrera, 2009. Trusted SMS Communication in Mobile Services. 11th Brazilian Workshop on Real-Time and Embedded Systems.
[3]
M Hassinen, 2005. SafeSMS - end-to-end encryption of SMS. Proceeding of 8th International Conference on Telecommunication.
[4]
Johnny Li-Chang Lo et al, 2008. SMSSec: An end-to-end protocol for Secure SMS. Elsevier.

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  • (2017)Building Multi-Channel e-Service Delivery PlatformProceedings of the Special Collection on eGovernment Innovations in India10.1145/3055219.3055233(58-63)Online publication date: 7-Mar-2017

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Published In

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ICEGOV '17: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance
March 2017
657 pages
ISBN:9781450348256
DOI:10.1145/3047273
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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  • UNESCO

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 March 2017

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Author Tags

  1. DoT
  2. IVR
  3. Missed Call
  4. OBD
  5. Privacy
  6. SMPP
  7. SMS
  8. Secured SMS
  9. Sender ID
  10. Service Delivery
  11. Short Code
  12. TRAI
  13. USSD

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  • Poster
  • Research
  • Refereed limited

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ICEGOV '17

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Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

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  • (2017)Building Multi-Channel e-Service Delivery PlatformProceedings of the Special Collection on eGovernment Innovations in India10.1145/3055219.3055233(58-63)Online publication date: 7-Mar-2017

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