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Extending Impact Analysis in Government Social Media Research: Five Illustrative Cases

Published: 07 June 2017 Publication History

Abstract

The use of social media by governments is a complex phenomenon that touches upon multiple dimensions, and that involves a wide array of relationships between these dimensions. Existing empirical research on government social media, however, is still mostly focusing on describing isolated aspects of this phenomenon, and falls short of investigating the impacts that these dimensions have on each other.
Drawing on a revised framework for classifying existing social media research foci in the categories of management, context, user behavior, user characteristics, platform properties, and effects, we present five empirical cases to illustrate impacts between dimensions of government social media. The empirical findings from the cases extend impact analysis beyond the existing foci, and enable us to propose a research agenda for future research on impacts in government social media.

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Cited By

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  • (2023)Data governance for smart cities in China: the case of ShenzhenPolicy Design and Practice10.1080/25741292.2023.2297445(1-21)Online publication date: 25-Dec-2023
  • (2023)Derivation Citizen Engagement Model for Government Social MediaAdvances on Intelligent Computing and Data Science10.1007/978-3-031-36258-3_57(649-659)Online publication date: 17-Aug-2023

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cover image ACM Other conferences
dg.o '17: Proceedings of the 18th Annual International Conference on Digital Government Research
June 2017
639 pages
ISBN:9781450353175
DOI:10.1145/3085228
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Published: 07 June 2017

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  1. Social media
  2. case study
  3. government
  4. impact analysis
  5. literature review

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  • (2023)Data governance for smart cities in China: the case of ShenzhenPolicy Design and Practice10.1080/25741292.2023.2297445(1-21)Online publication date: 25-Dec-2023
  • (2023)Derivation Citizen Engagement Model for Government Social MediaAdvances on Intelligent Computing and Data Science10.1007/978-3-031-36258-3_57(649-659)Online publication date: 17-Aug-2023

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