Mediated Experience in Customer-Supplier Relationship
Pages 199 - 202
Abstract
There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.
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Index Terms
- Mediated Experience in Customer-Supplier Relationship
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Published In
September 2017
214 pages
ISBN:9781450352567
DOI:10.1145/3121283
Copyright © 2017 ACM.
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In-Cooperation
- EACE: European Association for Cognitive Ergonomics
- Umeå University
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Association for Computing Machinery
New York, NY, United States
Publication History
Published: 19 September 2017
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- Short-paper
- Research
- Refereed limited
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ECCE 2017
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ECCE '17 Paper Acceptance Rate 29 of 54 submissions, 54%;
Overall Acceptance Rate 56 of 91 submissions, 62%
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