skip to main content
10.1145/3144457.3144512acmotherconferencesArticle/Chapter ViewAbstractPublication PagesmobiquitousConference Proceedingsconference-collections
poster

The Ubiquitous Device Transition Experience of the Mobile User

Published: 07 November 2017 Publication History

Abstract

It is now common for users to move from one device to another when interacting with a service that is available across platforms. In addition, not all usage contexts involve being seated, potentially leading to usability issues that have not been tested. In this study, we tested the transitioning experience of mobile users while interacting with cross-platform services, across different contextual settings (seated-moving, and seated-seated). Our study findings showed that in each test setting, users were sensitive to the same cross-platform user experience (UX) elements, such as consistency and fluency. However, the seated-moving setting consistently resulted in a larger number of inter-usability issues.

References

[1]
Denis, Charles and Karsenty, Laurent, 2004. Inter-usability of multi-device systems: A conceptual framework. In Multiple User Interfaces: Cross-Platform Applications and Context-Aware Interfaces, Ahmed, Seffah and Homa, Javahery Eds. Wiley, New York, 373--384.
[2]
Google, 2012. The New Multi-screen World: Understanding Cross-platform Consumer Behavior. Research Report, August 2012 Retrieved May 30, 2016, from http://services.google.com/fh/files/misc/multiscreenworld_final.pdf
[3]
Majrashi, K. (2016). Cross-platform user experience. (Doctoral thesis), RMIT University. Retrieved from https://researchbank.rmit.edu.au/view/rmit:161955.
[4]
Majrashi, Khalid, Hamilton, Margaret, and Uitdenbogerd, Alexandra L., 2016. Correlating cross-platform usability problems with eye tracking patterns. In Proceedings of the 30th British Human Computer Interaction Conference (HCI 2016). BCS Learning and Development.
[5]
Majrashi, Khalid, Hamilton, Margaret, and Uitdenbogerd, Alexandra L., 2016. Cross-platform cross-cultural user experience. In Proceedings of the 30th British Human Computer Interaction Conference (HCI 2016). BCS Learning and Development.
[6]
Santosa, Stephanie and Wigdor, Daniel, 2013. A field study of multi-device workflows in distributed workspaces. In Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing. ACM, New York, 63--72.
[7]
Shin, Dong-Hee, 2016. Cross-Platform Users' Experiences Toward Designing Interusable Systems. International Journal of Human-Computer Interaction 32, 7, 503--514.
[8]
Wäljas, Minna, Segerståhl, Katarina, Väänänen-Vainio-Mattila, Kaisa, and Oinas-Kukkonen, Harri, 2010. Cross-platform service user experience: a field study and an initial framework. In Proceedings of the 12th international conference on Human computer interaction with mobile devices and services. ACM, New York, 219--228.

Cited By

View all
  • (2023)Inter-Platform Consistency Inspection MethodInternational Journal of Technology and Human Interaction10.4018/IJTHI.32605819:1(1-20)Online publication date: 20-Jul-2023
  • (2023)Experience Design for Multi-device Sharing Based on 3C FrameworkDistributed, Ambient and Pervasive Interactions10.1007/978-3-031-34668-2_9(119-137)Online publication date: 9-Jul-2023
  • (2018)Task Continuity and Mobile User InterfacesProceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia10.1145/3282894.3289742(475-481)Online publication date: 25-Nov-2018

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences
MobiQuitous 2017: Proceedings of the 14th EAI International Conference on Mobile and Ubiquitous Systems: Computing, Networking and Services
November 2017
555 pages
ISBN:9781450353687
DOI:10.1145/3144457
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

In-Cooperation

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 November 2017

Check for updates

Author Tags

  1. Cross-Platform UX
  2. Interusability
  3. Mobile UX
  4. Ubiquitous UX

Qualifiers

  • Poster
  • Research
  • Refereed limited

Conference

MobiQuitous 2017
MobiQuitous 2017: Computing, Networking and Services
November 7 - 10, 2017
VIC, Melbourne, Australia

Acceptance Rates

Overall Acceptance Rate 26 of 87 submissions, 30%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)43
  • Downloads (Last 6 weeks)1
Reflects downloads up to 23 Feb 2025

Other Metrics

Citations

Cited By

View all
  • (2023)Inter-Platform Consistency Inspection MethodInternational Journal of Technology and Human Interaction10.4018/IJTHI.32605819:1(1-20)Online publication date: 20-Jul-2023
  • (2023)Experience Design for Multi-device Sharing Based on 3C FrameworkDistributed, Ambient and Pervasive Interactions10.1007/978-3-031-34668-2_9(119-137)Online publication date: 9-Jul-2023
  • (2018)Task Continuity and Mobile User InterfacesProceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia10.1145/3282894.3289742(475-481)Online publication date: 25-Nov-2018

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Figures

Tables

Media

Share

Share

Share this Publication link

Share on social media