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Reputation communication in HCI: challenges or opportunities?

Published: 03 November 2015 Publication History

Abstract

The Web 2.0, the second generation of web applications, offers innovative ways for users to access information and to add content, in a collaborative way. Our research is focused on how those systems communicates the reputation, i.e., the validity and accuracy, of the shared information sources. This paper presents a study to characterize reputation communicability in Waze, a community-based traffic and navigation application. We used the Semiotic Inspection Method (SIM), a Semiotic Engineering evaluation method. The results indicate that the reputation communication model is a good opportunity to support decision-making at human-computer interaction time. When the reputation communicability fails, the users should decide for themselves and at their own risk about the information credibility.

References

[1]
Clarisse S. de Souza. 2005. The semiotic engineering of human computer interaction. MIT Press, Cambridge MA.
[2]
Clarisse S. de Souza, Carla F. Leitão, Raquel O. Prates Silvia A. Bim, Elton J. da Silva, 2010. Can inspection methods generate valid new knowledge in HCI? The case of semiotic inspection. International Jounal of Human-Computer Studies, v.68, p.22-40.
[3]
Juliana de Assis & Maria A. Moura. (2011). A Qualidade da Informação na Web: uma abordagem semiótica. Informação & Informação, 16 (3), pp. 96--117.
[4]
Maria L. B. Villela, Raquel O. Prates, & Maria A. Moura. (2011). Qualidade em redes sociais online: Um estudo de caso contrastando perspectivas das áreas de ihc e ciência da informação. IADIS Ibero Americana WWW/INTERNET, 43-50.
[5]
Sara Guimarães, Arlei da Silva, Wagner Meira Jr. & Adriano Pereira. CredibilityRank: um Arcabouço para Projeto e Avaliação de Modelos de Credibilidade de Serviços da Web.
[6]
Thomas Erickson. 2013. The Encyclopedia of Human-Computer Interaction, 2nd Ed. from https://www.interaction-design.org/books/hci.html.

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cover image ACM Other conferences
IHC '15: Proceedings of the 14th Brazilian Symposium on Human Factors in Computing Systems
November 2015
514 pages
ISBN:9781450353625
DOI:10.1145/3148456
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 03 November 2015

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Author Tags

  1. collaborative systems
  2. reputation
  3. semiotic engineering
  4. social computing
  5. web 2.0

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IHC 2015

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Overall Acceptance Rate 331 of 973 submissions, 34%

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