abstract

Micro-NGO: Tackling Wicked Social Problems with Problem Solving and Action Planning Support in Chat

Authors:

Sung-Chul Lee,

Jihee Kim,

Juho KimAuthors Info & Claims

CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: LBW553, Pages 1 - 6

https://doi.org/10.1145/3170427.3188564

Published: 20 April 2018 Publication History

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Abstract

When a group of citizens wants to tackle a social problem online, they need to discuss the problem, possible solutions, and concrete actions. Instant messengers are a common tool used in this setting, which support free and unstructured discussion. But tackling complex social problems often calls for structured discussion. In this paper, we present Micro-NGO, a chat-based online discussion platform with built-in support for (1) the problem-solving process and (2) the action planning process. To scaffold the process, Micro-NGO adopts a question prompting strategy, which asks relevant questions to users in each stage of the problem-solving process. Users can answer the questions and vote for the best answer while they freely discuss in the chat room. For an informal evaluation, we conducted a pilot study with two groups (n=7). The participants held a discussion while collectively answering the question prompts and reached consensus to send a petition letter about campus issues to the related personnel.

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Krysztoforska MDocherty NBiega A(2023)Integrative Objects in Sociotechnical Contexts: Constructing Digital Well-Being with Generic EpistemologyProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580717(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580717
Siddarth DPal JMaitland CCabezas M(2020)Engaging the CrowdProceedings of the 2020 International Conference on Information and Communication Technologies and Development10.1145/3392561.3394633(1-13)Online publication date: 17-Jun-2020
https://dl.acm.org/doi/10.1145/3392561.3394633

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CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

3155 pages

ISBN:9781450356213

DOI:10.1145/3170427

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Published: 20 April 2018

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April 21 - 26, 2018

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CHI EA '18 Paper Acceptance Rate 1,208 of 3,955 submissions, 31%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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Krysztoforska MDocherty NBiega A(2023)Integrative Objects in Sociotechnical Contexts: Constructing Digital Well-Being with Generic EpistemologyProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580717(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580717
Siddarth DPal JMaitland CCabezas M(2020)Engaging the CrowdProceedings of the 2020 International Conference on Information and Communication Technologies and Development10.1145/3392561.3394633(1-13)Online publication date: 17-Jun-2020
https://dl.acm.org/doi/10.1145/3392561.3394633

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Multitasking and monotasking: the effects of mental workload on deferred task interruptions

Hollaback!: the role of storytelling online in a social movement organization

Influences of media on social movements: Problematizing hyperbolic inferences about impacts

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