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Remote Expert for Assistance in a Physical Operational Task

Published: 20 April 2018 Publication History

Abstract

We created a mobile asymmetric collaboration system that allows a remote expert to assist a nomadic operative in a maintenance task. We explored the use of a virtual reality headset and several cameras and controls that (1) are easy to setup by the operative on the site, (2) enable the expert to better understand the situation on the site (be more immersed) and (3) offer the expert various flexible interface options to study the environment and to act on the devices on the site independent of the operative. The preliminary results indicate that the expert appreciates the opportunity for 360 degreeview and the flexibility of using detailed controls on a close-up camera view.

References

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Susan R. Fussell, Leslie D. Setlock, and Robert E. Kraut. 2003. Effects of Head-mounted and Scene-oriented Video Systems on Remote Collaboration on Physical Tasks. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '03). ACM, New York, NY, USA, 513--520.
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Steffen Gauglitz, Benjamin Nuernberger, Matthew Turk, and Tobias Höllerer. 2014a. In touch with the remote world: Remote collaboration with augmented reality drawings and virtual navigation. In Proceedings of the 20th ACM Symposium on Virtual Reality Software and Technology. ACM, ACM, New York, NY, USA, 197--205.
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Steffen Gauglitz, Benjamin Nuernberger, Matthew Turk, and Tobias Höllerer. 2014b. World-stabilized annotations and virtual scene navigation for remote collaboration. In Proceedings of the 27th annual ACM symposium on User interface software and technology. ACM, ACM, New York, NY, USA, 449--459.
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Steven Johnson, Madeleine Gibson, and Bilge Mutlu. 2015. Handheld or Handsfree?: Remote Collaboration via Lightweight Head-Mounted Displays and Handheld Devices. In Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW '15). ACM, New York, NY, USA, 1825--1836.
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Shunichi Kasahara, Shohei Nagai, and Jun Rekimoto. 2017. JackIn Head: Immersive Visual Telepresence System with Omnidirectional Wearable Camera. IEEE transactions on visualization and computer graphics 23, 3 (2017), 1222--1234.
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Akira Matsuda and Jun Rekimoto. 2016. ScalableBody: A Telepresence Robot Supporting Socially Acceptable Interactions and Human Augmentation Through Vertical Actuation. In Proceedings of the 29th Annual Symposium on User Interface Software and Technology (UIST '16 Adjunct). ACM, New York, NY, USA, 103--105.
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Anthony Tang, Omid Fakourfar, Carman Neustaedter, and Scott Bateman. 2017. Collaboration with 360° Videochat: Challenges and Opportunities. In Proceedings of the 2017 Conference on Designing Interactive Systems (DIS '17). ACM, New York, NY, USA, 1327--1339.

Cited By

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  • (2024)Understanding user experience, task performance, and task interdependence in symmetric and asymmetric VR collaborationsVirtual Reality10.1007/s10055-024-01072-229:1Online publication date: 5-Dec-2024
  • (2023)Collaborative Design to Support Mutual Awareness in Single-Pilot Operation and Remote CollaborationProceedings of the 34th Conference on l'Interaction Humain-Machine10.1145/3583961.3583983(1-12)Online publication date: 3-Apr-2023
  • (2023)What And How Together: A Taxonomy On 30 Years Of Collaborative Human-Centered XR Tasks2023 IEEE International Symposium on Mixed and Augmented Reality (ISMAR)10.1109/ISMAR59233.2023.00047(322-335)Online publication date: 16-Oct-2023
  • Show More Cited By

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    cover image ACM Conferences
    CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
    April 2018
    3155 pages
    ISBN:9781450356213
    DOI:10.1145/3170427
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    New York, NY, United States

    Publication History

    Published: 20 April 2018

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    Author Tags

    1. remote collaboration
    2. user interaction
    3. virtual reality

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    CHI EA '18 Paper Acceptance Rate 1,208 of 3,955 submissions, 31%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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    Cited By

    View all
    • (2024)Understanding user experience, task performance, and task interdependence in symmetric and asymmetric VR collaborationsVirtual Reality10.1007/s10055-024-01072-229:1Online publication date: 5-Dec-2024
    • (2023)Collaborative Design to Support Mutual Awareness in Single-Pilot Operation and Remote CollaborationProceedings of the 34th Conference on l'Interaction Humain-Machine10.1145/3583961.3583983(1-12)Online publication date: 3-Apr-2023
    • (2023)What And How Together: A Taxonomy On 30 Years Of Collaborative Human-Centered XR Tasks2023 IEEE International Symposium on Mixed and Augmented Reality (ISMAR)10.1109/ISMAR59233.2023.00047(322-335)Online publication date: 16-Oct-2023
    • (2022)Supporting workspace awareness in remote assistance through a flexible multi-camera system and Augmented Reality awareness cuesJournal of Visual Communication and Image Representation10.1016/j.jvcir.2022.10365589:COnline publication date: 1-Nov-2022
    • (2021)A Review on Methods and Systems for Remote CollaborationApplied Sciences10.3390/app11211003511:21(10035)Online publication date: 26-Oct-2021

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