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Understanding Large Display Environments: Contextual Inquiry in a Control Room

Published: 20 April 2018 Publication History

Abstract

Research has identified benefits of large high-resolution displays (LHRDs) for exploring and understanding visual information. However, these displays are still not commonplace in work environments. Control rooms are one of the rare cases where LHRD workplaces are used in practice. To understand the challenges in developing LHRD workplaces, we conducted a contextual inquiry a public transport control room. In this work, we present the physical arrangement of the control room workplaces and describe work routines with a focus on the interaction with visually displayed content. While staff members stated that they would prefer to use even more display space, we identified critical challenges for input on LHRDs and designing graphical user interfaces (GUIs) for LHRDs.

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Cited By

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  • (2024)The Elephant in the Room: Expert Experiences Designing, Developing and Evaluating Data Visualizations on Large DisplaysProceedings of the ACM on Human-Computer Interaction10.1145/36981398:ISS(301-329)Online publication date: 24-Oct-2024
  • (2024)“You can’t write down the logic”: Bringing smart technology into the water infrastructure control roomProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642467(1-13)Online publication date: 11-May-2024
  • (2023)Autonomy and Safety: A Quantitative Study with Control Room Operators on Affinity for Technology Interaction and Wish for Pervasive Computing SolutionsExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585822(1-10)Online publication date: 19-Apr-2023
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  1. Understanding Large Display Environments: Contextual Inquiry in a Control Room

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    cover image ACM Conferences
    CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
    April 2018
    3155 pages
    ISBN:9781450356213
    DOI:10.1145/3170427
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Publication History

    Published: 20 April 2018

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    Author Tags

    1. contextual inquiry
    2. control room
    3. large high-resolution displays
    4. multidisplay environment

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    CHI EA '18 Paper Acceptance Rate 1,208 of 3,955 submissions, 31%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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    Cited By

    View all
    • (2024)The Elephant in the Room: Expert Experiences Designing, Developing and Evaluating Data Visualizations on Large DisplaysProceedings of the ACM on Human-Computer Interaction10.1145/36981398:ISS(301-329)Online publication date: 24-Oct-2024
    • (2024)“You can’t write down the logic”: Bringing smart technology into the water infrastructure control roomProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642467(1-13)Online publication date: 11-May-2024
    • (2023)Autonomy and Safety: A Quantitative Study with Control Room Operators on Affinity for Technology Interaction and Wish for Pervasive Computing SolutionsExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585822(1-10)Online publication date: 19-Apr-2023
    • (2019)Classifying Attention Types with Thermal Imaging and Eye TrackingProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/33512273:3(1-27)Online publication date: 9-Sep-2019
    • (2018)Sage River Disaster Information (SageRDI)Proceedings of the 2018 ACM International Conference on Interactive Surfaces and Spaces10.1145/3279778.3279798(33-42)Online publication date: 19-Nov-2018
    • (2018)Large displays and tabletsProceedings of the 10th Nordic Conference on Human-Computer Interaction10.1145/3240167.3240192(664-675)Online publication date: 29-Sep-2018

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