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A Bermuda Triangle?: A Review of Method Application and Triangulation in User Experience Evaluation

Published: 21 April 2018 Publication History

Abstract

User experience (UX) evaluation is a growing field with diverse approaches. To understand the development since previous meta-review efforts, we conducted a state-of-the-art review of UX evaluation techniques with special attention to the triangulation between methods. We systematically selected and analyzed 100 papers from recent years and while we found an increase of relevant UX studies, we also saw a remaining overlap with pure usability evaluations. Positive trends include an increasing percentage of field rather than lab studies and a tendency to combine several methods in UX studies. Triangulation was applied in more than two thirds of the studies, and the most common method combination was questionnaires and interviews. Based on our analysis, we derive common patterns for triangulation in UX evaluation efforts. A critical discussion about existing approaches should help to obtain stronger results, especially when evaluating new technologies.

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cover image ACM Conferences
CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
April 2018
8489 pages
ISBN:9781450356206
DOI:10.1145/3173574
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Association for Computing Machinery

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Publication History

Published: 21 April 2018

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Author Tags

  1. evaluation
  2. meta-analysis
  3. mixed methods
  4. review
  5. triangulation
  6. user experience
  7. ux

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  • Research-article

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  • VINNOVA

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CHI '18
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CHI '18 Paper Acceptance Rate 666 of 2,590 submissions, 26%;
Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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  • (2024)UX-RIVIS: Visualization of information about UX data based on app reviewsProceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702087(1-13)Online publication date: 7-Oct-2024
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  • (2024)An Umbrella Review of Reporting Quality in CHI Systematic Reviews: Guiding Questions and Best Practices for HCIACM Transactions on Computer-Human Interaction10.1145/368526631:5(1-55)Online publication date: 31-Jul-2024
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  • (2024)Integrating Physiological Sensors into User Evaluations: Two Studies Involving Experts and Novices2024 IEEE International Conference on Engineering, Technology, and Innovation (ICE/ITMC)10.1109/ICE/ITMC61926.2024.10794311(1-7)Online publication date: 24-Jun-2024
  • (2024)Evaluation of Usability, User Experience and Accessibility of Applications: a Tertiary Review2024 IEEE VII Congreso Internacional en Inteligencia Ambiental, Ingeniería de Software y Salud Electrónica y Móvil (AmITIC)10.1109/AmITIC62658.2024.10747604(1-8)Online publication date: 25-Sep-2024
  • (2024)Overcoming HCI4D User Research Challenges by Combining Diaries and Technology ProbesInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2440681(1-15)Online publication date: 27-Dec-2024
  • (2024)Development and Psychometric Validation of a Positively Worded German Version of the System Usability Scale (SUS)International Journal of Human–Computer Interaction10.1080/10447318.2024.2434720(1-21)Online publication date: 11-Dec-2024
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