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Attempt to mitigate congestion by providing latent information with walk-rally application

Published: 11 January 2018 Publication History

Abstract

At events and sightseeing spots, congestion can be a factor that lowers customer satisfaction, so there is need for methods that mitigate congestion. Currently, there are methods for mitigating congestion such as changing the layout of an event and restricting customer behavior. However, there are problems in that it is difficult to reduce congestion at events in which the layout cannot be changed, and there is a risk the satisfaction level will be reduced due to restricting customer behavior. Therefore, we propose a method aimed at reducing congestion by allowing users to voluntarily select a detour to avoid congestion by providing users with not only obvious information but latent information with a walk-rally application. In demonstration experiments at real events and sightseeing spots, we confirmed that the proposed method is effective at reducing congestion and clarified how to use latent information effectively for mitigating congestion.

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    IC4E '18: Proceedings of the 9th International Conference on E-Education, E-Business, E-Management and E-Learning
    January 2018
    128 pages
    ISBN:9781450354851
    DOI:10.1145/3183586
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Association for Computing Machinery

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    Publication History

    Published: 11 January 2018

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    Author Tags

    1. congestion reduction
    2. detour
    3. non-monetary incentive
    4. walk-rally application

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    • Foundation for the Fusion of Science and Technology (FOST) in Japan, Waseda University
    • Special Research Projects and JSPS KAKENHI

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    IC4E 2018

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