No abstract available.
The demise of user services
“Structurally, the most important thing about a network is that each individual is at the center …”
J. Naisbitt, Megatrends
For many years, providing user services through university computer centers has meant providing workshops, documentation, ...
The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services
“Are we doing what we ought to be doing for our users?” “Are we in fact providing services for the campus and other service communities that we think we should be providing?” “Are we serving the people we should be serving?” “Is User Services dying or ...
Marketing the centrol computing facilities
One of the consequences of a growing computer user community which is constantly diversifying its computing needs is the necessity of making sure people know what services are provided by the central computing facility. At The Ohio State University we ...
Producing on orientation videotape
Many of the “getting started” types of instruction are fairly standard and yet consume instructor's time that could be better spent teaching more advanced courses. In the case at The Ohio State University we had a situation where tours of the computer ...
Interactive videodisk—a new look
Interactive videodisk has been around for quite some time. Several companies, IBM included, have lost quite a bit of money on it. The problem has been primarily the cost and difficulty of mastering a video disk. The problem of mastering (creating the ...
Establishing a network control center
The Wayne State University Computing Services Center has established a Network Control Center within its Computer and Network Operations Department. This paper defines the institutional and computing environment at Wayne State, and defines the role of ...
How to hatch a handbook: the development of the VM/CMS Handbook
Academic Computing Services at the University of Delaware supports over 7000 academic users ranging from hesitant History professors to fully conversant student programmers, from scared freshmen to experienced researchers, from people who use one of our ...
Pulling it all tegether: a well-designed user's manual
A user's manual is not a reference manual, which is not a tutorial, which is not a cookbook. A user's manual, well designed, is a system of pointers to cookbooks, tutorials, references, vendor manuals, and other sources of information and help. Wouldn't ...
Micro/mainframe communications—the transition stage
Colleges and the business industry have been experiencing a turmoil in the communication arena. We have gone from just trying to get a variety of microcomputers to talk to our mainframes, to file transfer with error detection from a wide variety of ...
The Faculty Support: developing computer courses for the faculty at the University of Florida
The University of Florida Faculty Support Center (FSC) was created to train faculty to use computers and to assist faculty in development of instructional software. The results of a 1981 faculty survey, conducted by a UF Task Force on Uses of Computing ...
Microcomputers for faculty
In August 1983, President Arliss L. Roaden of Tennessee Technological University appointed a task force to explore ways and means of making personal computers available to members of the faculty. The task force was not constrained in any way. It had to ...
Hands-on microcomputer training
Hands-on microcomputer training presents computer educators with a new set of opportunities and challenges. The opportunity for participants to interact with the machine and software in the presence of instructors markedly decreases the struggle many ...
Handling microcomputers in the university environment
The onslaught of micros in the University environment creates severe management problems. The diversity of applications for which they are used and the quantities in which they are required has raised difficulties in how to co-ordinate their acquisition,...
Managing personal desktop computing at Argonne National laboratory
The increasing number of personal desktop computer users, coupled with rapidly changing personal desktop computer technology, has increased the demand for computing services at many computing centers. However, for many computing centers, budgets have ...
Developing instructional microcomputer laboratories for a university
Five microcomputer laboratories have been installed for general instructional use at Michigan State University. Each laboratory contains 16 fixed disc IBM™ PC-compatible microcomputers networked with the University's mainframe computer. In order to ...
Experiences with computer conferencing
Picture these:
You've got a toothache and need someone to take over your consulting time on short notice so you can go to the dentist.
You're a faculty member and want some advice on whether to purchase a used Kapro for $600.
You're an instructor and ...
Licensing of microcomputer software
Microcomputer software is often packaged with a shrink-wrapped license agreement ill-suited to the educational setting. Licenses which restrict use to a single, unique microcomputer, or require a specific diskette or hardware plug to enable the program, ...
Doe software: scientific and engineering software for sharing
This presentation describes the methods used by the National Energy Software Center to facilitate the sharing of DOE software. The focus of the presentation will be on the materials requested of the developers and the software screening procedure.
The ...
Microcomputer software exchange at Michigan State University
One of the major concerns of microcomputer users is the expense of obtaining software that meets their needs. With the development of “Freeware” or User Supported Software, users have the opportunity to obtain software which can be evaluated completely ...
A strategy for word processing training
The Catholic University of America chose a word processor which included Computer Based Instruction that would allow users to learn word processing at their own pace. A training outline was developed to provide a structured approach to this learning. ...
Inter-institutional user services
Providing a user at institution A with the startup and ongoing information needed to use resources at institution B or to communicate with a colleague at institution B; the user services staff may be at A or at B or at some other institution; the ...
Index Terms
- Proceedings of the 13th annual ACM SIGUCCS conference on User services: pulling it all together
Recommendations
Acceptance Rates
Year | Submitted | Accepted | Rate |
---|---|---|---|
SIGUCCS '14 | 58 | 24 | 41% |
SIGUCCS '13 | 46 | 43 | 93% |
SIGUCCS '10 | 66 | 56 | 85% |
Overall | 170 | 123 | 72% |