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Challenges in scaling up a globally distributed legacy product: a case study of a matrix organization

Published: 27 May 2018 Publication History

Abstract

This paper presents our experiences with a 120-person matrixed software engineering product team, spread across three countries that successfully scaled their adoption of Scrum. The product is a legacy, mission-critical software system that conforms to stringent healthcare regulatory standards. We are practicing Obeya wall that brings solution to our large team communication challenges and OYA day that helps solving challenges in fostering innovation, and learning culture and collaboration. We also are describing our experience of defining focus areas of project manager and product manager. These roles are not defined in scrum guide, however, is relevant in our experience in scaled up distributed scrum environment. The authors bring our experiences as a Scrum Master, Product Owner and an architect who have been integral part of the journey and establishing these practices over several years. These practices have helped in scaling as well as stabilizing the team to an extent where each product version is meeting milestones on time and taking strong steps towards shorter release cycles of quarterly releases. This paper also summaries our lessons learned, and recommendations.

References

[1]
Jill Jusko, Obeya: The Brain of the Lean Enterprise, http://www.industryweek.com/print/lean-six-sigma/obeya-brain-lean-enterprise
[2]
Ship It day. 20 hours to innovate. https://www.atlassian.com/company/shipit

Cited By

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  • (2024)On the Business Analyst's Responsibilities in an Agile Software Project - A Multi-Method StudyProceedings of the 32nd International Conference on Information Systems Development10.62036/ISD.2024.84Online publication date: 2024
  • (2023)Distributed Scrum: A Case Meta-analysisACM Computing Surveys10.1145/362651956:4(1-37)Online publication date: 10-Nov-2023
  • (2022)O que fazer quando não há Product Owner? um estudo sobre a ausência desse papelRevista de Gestão e Projetos10.5585/gep.v13i2.2220913:2(38-65)Online publication date: 21-Jul-2022
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  1. Challenges in scaling up a globally distributed legacy product: a case study of a matrix organization

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    cover image ACM Conferences
    ICGSE '18: Proceedings of the 13th International Conference on Global Software Engineering
    May 2018
    171 pages
    ISBN:9781450357173
    DOI:10.1145/3196369
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 27 May 2018

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    Author Tags

    1. OYA day
    2. matrix organization
    3. obeya wall
    4. product manager
    5. product owner
    6. project manager
    7. roles
    8. scrum master

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    ICSE '18
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    Cited By

    View all
    • (2024)On the Business Analyst's Responsibilities in an Agile Software Project - A Multi-Method StudyProceedings of the 32nd International Conference on Information Systems Development10.62036/ISD.2024.84Online publication date: 2024
    • (2023)Distributed Scrum: A Case Meta-analysisACM Computing Surveys10.1145/362651956:4(1-37)Online publication date: 10-Nov-2023
    • (2022)O que fazer quando não há Product Owner? um estudo sobre a ausência desse papelRevista de Gestão e Projetos10.5585/gep.v13i2.2220913:2(38-65)Online publication date: 21-Jul-2022
    • (2021)Scaling Challenges of High-Tech SMEs developing Internet of Things Technology2021 International Conference on Engineering Management of Communication and Technology (EMCTECH)10.1109/EMCTECH53459.2021.9619183(1-5)Online publication date: 20-Oct-2021
    • (2021)Toward Unveiling How SAFe Framework Supports Agile in Global Software DevelopmentIEEE Access10.1109/ACCESS.2021.31019639(109671-109692)Online publication date: 2021
    • (2020)Agile Global Software DevelopmentProceedings of the XXXIV Brazilian Symposium on Software Engineering10.1145/3422392.3422411(31-40)Online publication date: 21-Oct-2020
    • (2019)Key Factors in Scaling up Agile Team in Matrix OrganizationProceedings of the 12th Innovations in Software Engineering Conference (formerly known as India Software Engineering Conference)10.1145/3299771.3299793(1-5)Online publication date: 14-Feb-2019
    • (2019)Expectations on the Product Owner Role in Systems Engineering - A Scrum Team's Point of View2019 45th Euromicro Conference on Software Engineering and Advanced Applications (SEAA)10.1109/SEAA.2019.00050(276-283)Online publication date: Aug-2019
    • (2019)A mapping study on product owners in industryProceedings of the International Conference on Software and System Processes10.1109/ICSSP.2019.00026(135-144)Online publication date: 25-May-2019

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