Jennifer Lee
ABSTRACT
Rising trends of immigration and refugee resettlement is a global concern with reliance on local solutions. To support this population's needs, organizations such as the city of Aurora's Village Exchange Center work to build community and resettle new arrivals in Colorado. This paper presents design nuances for creating a digital information and communication technology (ICT) tool for Village Exchange Center's Natural Helpers program. Human-centered design methodologies were used to develop a digital resource guide based off of a previous paper incarnation. Four unique needs arose from our process: (1) a need for community feedback, (2) flexible service categorization, (3) password lapse considerations, and (4) the need for location context. We also discuss potential benefits of collaboration between students and low-resource organizations. Designing for refugees, immigrants, or similar populations with these considerations can improve users' experience and overall ICT utility.
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Digital Library
- American Immigration Council. 2017. Immigrants in Colorado. (2017). Retrieved March 12, 2018 from https://www.americanimmigrationcouncil.org/ research/immigrants-colorado.Google Scholar
- Nielsen Norman Group. 1995. 10 Usability Heuristics for User Interface Design. (1995). Retrieved March 4, 2018 from https://www.nngroup.com/articles/ ten-usability-heuristics/.Google Scholar
- S. Jiusto and D. DiBiasio. 2006. Experiential Learning Environments: Do They Prepare Our Students to be Self Directed, Life Long Learners? Journal of Engineering Education 95, 3 (7 2006), 195--204.Google ScholarCross Ref
- Sari Kujala. 2003. User involvement: a review of the benefits and challenges. Behaviour & information technology 22, 1 (2003), 1--16.Google Scholar
- U.S. Department of State. 2018. Refugee Admissions. (2018). Retrieved March 9, 2018 from https://www.state.gov/j/prm/ra/.Google Scholar
- VillageExchangeCenter.org. 2018. Natural Helpers Program. (2018). Retrieved March 1, 2018 from https: //villageexchangecenter.org/natural-helpers/.Google Scholar
- Mary C Wright. 2000. Getting more out of less: The benefits of short-term experiential learning in undergraduate sociology courses. Teaching Sociology (2000), 116--126.Google Scholar
Index Terms
- Using Experiential-Learning and Iterative Design to Benefit Colorado's Refugees
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