ABSTRACT
This paper explores the design of voice user interfaces for smart homes with teenagers. The work was motivated by two research questions: How can we co-design voice interfaces with teenagers? and What ideas and expectations do teenagers have in relation to voice interfaces in a smart home? A design process was used which involved the participants initially scripting exchanges with a smart home on paper then prototyping at a higher level of fidelity using a tablet app with speech output. The study was carried out in a high school in the UK with 55 pupils in Year 10 (14--15 years old). This work is the first of its kind to explore the co-design of VUIs with teenagers. The key contribution of this paper is the design method that was used which proved successful and gave insights into the use of dual prototyping fidelities and the impact of scaffolding on the designs produced. Other contributions include the themes which emerged from the designs and a set of four themes related to teenagers' expectation of smart homes. The wide range of findings reported in the paper also bring insights that are valuable to those wishing to design and develop VUIs with and for younger users.
- Matthew P. Aylett, Per Ola Kristensson, Steve Whittaker, and Yolanda Vazquez-Alvarez. 2014. None of a CHInd: relationship counselling for HCI and speech technology. In CHI '14 Extended Abstracts on Human Factors in Computing Systems (CHI EA '14). ACM, New York, NY, USA, 749--760. Google ScholarDigital Library
- Justine Cassell, Tim Bickmore, Lee Campbell, Hannes Vilhjálmsson, and Hao Yan. 2001. Human conversation as a system framework: designing embodied conversational agents. Embodied conversational agents. MIT Press, Cambridge, MA, USA, 29--63. Google ScholarDigital Library
- Jan Derboven, Jonathan Huyghe, and Dirk De Grooff. 2014. Designing voice interaction for people with physical and speech impairments. In Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational (NordiCHI '14). ACM, New York, NY, USA, 217--226. Google ScholarDigital Library
- Stefania Druga, Randi Williams, Cynthia Breazeal, and Mitchel Resnick. 2017. "Hey Google is it OK if I eat you?": Initial Explorations in Child-Agent Interaction. In Proceedings of the 2017 Conference on Interaction Design and Children (IDC '17). ACM, New York, NY, USA, 595--600. Google ScholarDigital Library
- Allison Druin. 2002. The Role of Children in the Design of New Technology. Behaviour and Information Technology, 21, 1: 1--25.Google ScholarCross Ref
- Daniel Fitton and Beth Bell. 2014. September. Working with teenagers within HCI research: understanding teen-computer interaction. In Proceedings of the 28th International BCS Human Computer Interaction Conference on HCI 2014-Sand, Sea and Sky-Holiday HCI, BCS, 201--206. Google ScholarDigital Library
- Kate S. Hone and Robert Graham. 2000. Towards a tool for the Subjective Assessment of Speech System Interfaces (SASSI). Nat. Lang. Eng. 6, 3--4 (September 2000), 287--303. Google ScholarDigital Library
- Peter H. Kahn, Heather E. Gary, and Solace Shen. 2013. Children's Social Relationships With Current and Near-Future Robots. Child Dev Perspect, 7: 32--37.Google ScholarCross Ref
- Lorenz C. Klopfenstein, Saverio Delpriori, Silvia Malatini, and Alessandro Bogliolo. 2017. The Rise of Bots: A Survey of Conversational Interfaces, Patterns, and Paradigms. In Proceedings of the 2017 Conference on Designing Interactive Systems (DIS '17). ACM, New York, NY, USA, 555--565. Google ScholarDigital Library
- Iolanda Leite and Jill Fain Lehman. 2016. The Robot Who Knew Too Much: Toward Understanding the Privacy/Personalization Trade-Off in Child-Robot Conversation. In Proceedings of the The 15th International Conference on Interaction Design and Children (IDC '16). ACM, New York, NY, USA, 379--387. Google ScholarDigital Library
- Youn-Kyung Lim, Erik Stolterman, and Josh Tenenberg. 2008. The anatomy of prototypes: Prototypes as filters, prototypes as manifestations of design ideas. ACM Trans. Comput.-Hum. Interact. 15, 2, Article 7 (July 2008). Google ScholarDigital Library
- Linchuan Liu and Peter Khooshabeh. 2003. Paper or interactive?: a study of prototyping techniques for ubiquitous computing environments. In CHI '03 Extended Abstracts on Human Factors in Computing Systems (CHI EA '03). ACM, New York, NY, USA, 1030--1031. Google ScholarDigital Library
- Silvia Lovato and Anne Marie Piper. 2015. "Siri, is this you?": Understanding young children's interactions with voice input systems. In Proceedings of the 14th International Conference on Interaction Design and Children (IDC '15). ACM, New York, NY, USA, 335--338. Google ScholarDigital Library
- Ewa Luger and Abigail Sellen. 2016. "Like Having a Really Bad PA": The Gulf between User Expectation and Experience of Conversational Agents. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16). ACM, New York, NY, USA, 5286--5297. Google ScholarDigital Library
- Jens Nickels, Pascal Knierim, Bastian Könings, Florian Schaub, Björn Wiedersheim, Steffen Musiol, and Michael Weber. 2013. Find my stuff: supporting physical objects search with relative positioning. In Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing (UbiComp '13). ACM, New York, NY, USA, 325--334. Google ScholarDigital Library
- Martin Porcheron, Joel E. Fischer, and Sarah Sharples. 2017. "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW '17). ACM, New York, NY, USA, 207--219. Google ScholarDigital Library
- Amanda Purington, Jessie G. Taft, Shruti Sannon, Natalya N. Bazarova, and Samuel Hardman Taylor. 2017. "Alexa is my new BFF": Social Roles, User Satisfaction, and Personification of the Amazon Echo. In Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA '17). ACM, New York, NY, USA, 2853--2859. Google ScholarDigital Library
- Janet C. Read, Daniel Fitton, and Emanuela Mazzone. 2010. Using obstructed theatre with child designers to convey requirements. In CHI '10 Extended Abstracts on Human Factors in Computing Systems (CHI EA '10). ACM, New York, NY, USA, 4063--4068. Google ScholarDigital Library
- Mary Beth Rosson, John M. Carrol, and Rachel K. E. Bellamy. 1990. Smalltalk scaffolding: a case study of minimalist instruction. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '90), Jane Carrasco Chew and John Whiteside (Eds.). ACM, New York, NY, USA, 423--430. Google ScholarDigital Library
- Alexander I. Rudnicky. 1989. The design of voice-driven interfaces. In Proceedings of the workshop on Speech and Natural Language (HLT '89). Association for Computational Linguistics, Stroudsburg, PA, USA, 120--124. Google ScholarDigital Library
- Lauren B Shomaker, Marian Tanofsky-Kraff, David M Savastano, Merel Kozlosky, Kelli M Columbo, Laura E Wolkoff, Jaclyn M Zocca, Sheila M Brady, Susan Z Yanovski, Melissa K Crocker, Asem Ali, and Jack A Yanovski. 2010. Puberty and observed energy intake: boy, can they eat! Am J Clin Nutr, July 2010, Vol. 92 No. 1, 123--129.Google Scholar
- Lauren B Shomaker, Marian Tanofsky-Kraff, Jaclyn M Zocca, Amber Courville, Merel Kozlosky, Kelli M Columbo, Laura E Wolkoff, Sheila M Brady, Melissa K Crocker, Asem H Ali, Susan Z Yanovski, and Jack A Yanovski. 1992. Eating in the absence of hunger in adolescents: intake after a large-array meal compared with that after a standardized meal, Am J Clin Nutr. 2010 Oct; 92(4): 697--703.Google Scholar
- Iris Soute, Susanne Lagerström, and Panos Markopoulos. 2013. Rapid prototyping of outdoor games for children in an iterative design process. In Proceedings of the 12th International Conference on Interaction Design and Children (IDC '13). ACM, New York, NY, USA, 74--83. Google ScholarDigital Library
- Laurence Steinberg, Cognitive and affective development in adolescence, Trends in Cognitive Sciences, Volume 9, Issue 2, 2005, Pages 69--74, ISSN 1364--6613.Google ScholarCross Ref
- Alan M. Turing. 1950. Computing machinery and intelligence. Mind, 59, 236: 433--460.Google Scholar
- Anna Vannucci, Marian Tanofsky-Kraff, Lisa M. Ranzenhofer, Nichole R. Kelly, Louise M. Hannallah, Katherine Pickworth, Mariya V. Grygorenko, Sheila M. Brady, Tania A. Condarco, Merel Kozlosky, Andrew P. Demidowich, Susan Z. Yanovski, Lauren B. Shomaker, and Jack A. Yanovski. 2014. Puberty and the manifestations of loss of control eating in children and adolescents. Int. J. Eat. Disord., 47: 738--747.Google ScholarCross Ref
- Linda Wulf, Markus Garschall, Julia Himmelsbach, and Manfred Tscheligi. 2014. Hands free - care free: elderly people taking advantage of speech-only interaction. In Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational (NordiCHI '14). ACM, New York, NY, USA, 203--206. Google ScholarDigital Library
Index Terms
- Co-designing voice user interfaces with teenagers in the context of smart homes
Recommendations
Designing with teenagers: A teenage perspective on enhancing mobile museum experiences
AbstractTeenagers are an understudied group within the Interaction Design and Children community. Museums and cultural heritage spaces offer solutions for young children but none that are specifically targeted to teenagers. The active ...
Patterns and Themes in Designing with Children
A host of design approaches have been developed to support involving children in the design of new technologies. Unique approaches tend to be developed to involve new “audiences” of children – of different ages, with different abilities, at different ...
Designing Voice Interfaces: Back to the (Curriculum) Basics
CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing SystemsVoice user interfaces (VUIs) are rapidly increasing in popularity in the consumer space. This leads to a concurrent explosion of available applications for such devices, with many industries rushing to offer voice interactions for their products. This ...
Comments