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Analyzing e-governance assessment initiatives: an exploratory study

Published: 30 May 2018 Publication History

Abstract

This paper presents an exploratory study aimed at identifying, exploring, and analyzing current EGOV assessment initiatives. We do so based on data obtained from a desktop research and from a worldwide questionnaire directed to the 193 countries that are part of the list used by the Statistics Division of the United Nations Department of Economic and Social Affairs (UNDESA). The study analyses 12 EGOV assessment initiatives: a) seven of them are international/regional EGOV assessment initiatives performed by the United Nations (UN), European Union (EU), Waseda-IAC, Organisation for Economic Co-operation and Development (OECD), World Bank (WB), WWW Foundation, and Open Knowledge Network (OKN); b) five of them are country-level EGOV assessment initiatives performed by Norway, Germany, India, Saudi Arabia, and the United Arab Emirates. Further, the study provides general results obtained from a questionnaire with participation from 18 countries: Afghanistan, Angola, Brazil, Cabo Verde, Denmark, Estonia, Finland, Germany, Ghana, Ireland, Latvia, the Netherlands, Norway, Oman, Pakistan, the Philippines, Portugal, and Slovenia. The findings show that there is no shortage of interest in assessing EGOV initiatives. However, the supply side of EGOV initiatives is the dominant perspective being assessed, particularly by regional and international organizations. While there is an increasing interest in assessing the users' perspective (demand side) by individual countries, such attempts still seem to be at an early stage. Additionally, the actual use and impact of various EGOV services and activities are rarely well identified and measured. This study represents a stepping stone for developing instruments for assessing EGOV initiatives in future works. For the current stage, the study presents several general suggestions to be considered during the assessment process.

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  • (2022)EGOV strategy formulation taking into account international rankings: Application of a method in an African CountryProceedings of the 15th International Conference on Theory and Practice of Electronic Governance10.1145/3560107.3560316(549-551)Online publication date: 4-Oct-2022
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  • (2022)Benchmarking open data efforts through indices and rankingsTelematics and Informatics10.1016/j.tele.2021.10174566:COnline publication date: 1-Jan-2022
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cover image ACM Other conferences
dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age
May 2018
889 pages
ISBN:9781450365260
DOI:10.1145/3209281
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 30 May 2018

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Author Tags

  1. assessment
  2. e-governance
  3. e-government
  4. evaluation

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  • Research-article

Funding Sources

  • Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, through the European Regional Development Fund (ERDF).

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dg.o '18

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Overall Acceptance Rate 150 of 271 submissions, 55%

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Cited By

View all
  • (2022)EGOV strategy formulation taking into account international rankings: Application of a method in an African CountryProceedings of the 15th International Conference on Theory and Practice of Electronic Governance10.1145/3560107.3560316(549-551)Online publication date: 4-Oct-2022
  • (2022)Communication with local governmentsProceedings of the 15th International Conference on Theory and Practice of Electronic Governance10.1145/3560107.3560303(309-315)Online publication date: 4-Oct-2022
  • (2022)Benchmarking open data efforts through indices and rankingsTelematics and Informatics10.1016/j.tele.2021.10174566:COnline publication date: 1-Jan-2022
  • (2022)Towards a Method for the Formulation of an EGOV Strategy Considering International RankingsElectronic Government and the Information Systems Perspective10.1007/978-3-031-12673-4_4(49-62)Online publication date: 29-Jul-2022
  • (2021)Improving Cape Verde's Digital Governance Strategy Formulation ProcessProceedings of the 14th International Conference on Theory and Practice of Electronic Governance10.1145/3494193.3494312(488-490)Online publication date: 6-Oct-2021
  • (2021)Analysis of Quality Website Content and Twitter Content Quality as Public Service Tools at the Local Level in DKI Jakarta Province, IndonesiaProceedings of Sixth International Congress on Information and Communication Technology10.1007/978-981-16-2102-4_3(15-26)Online publication date: 27-Oct-2021
  • (2021)Measuring the Impact of the Once Only Principle for Businesses Across BordersThe Once-Only Principle10.1007/978-3-030-79851-2_11(208-224)Online publication date: 3-Jul-2021
  • (2019)A Game-Based Service to Mitigate the Risk of Inundations Caused by Solid Waste AccumulationMaking Smart Cities More Playable10.1007/978-981-13-9765-3_13(279-299)Online publication date: 24-Jul-2019

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