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Use of social media by the German police: the case of Munich

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dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

Article No.: 116, Pages 1 - 2

https://doi.org/10.1145/3209281.3209396

Published: 30 May 2018 Publication History

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Abstract

We examine the use of Twitter and Facebook by the Munich police department to analyze their actions and the reactions of the public community who follow them during routine and emergency situations. We explain usage patterns based upon media dependency theory, and demonstrate the range of dissemination strategies they adopt in various settings. This case comprises an early study of the social media use in the German context, and results in the identification of the importance of a critical incident in subsequent social media activity within the police department.

References

[1]

Anett Seile. 2016. Münchner Polizeisprecher da Gloria Martins "Viele empfinden Freude, wenn sie Angst verbreiten". Retrieved December 10, 2017 from http://www.tagesspiegel.de/medien/muenchens-polizeisprecher-da-gloria-martins-viele-empfinden-freude-wenn-sie-angst-verbreiten/14756576.html, Munich.

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Jennifer Xu, Jane Fedorowicz and Christine B. Williams. 2017. Routine and Emergency Communications: Police Tweets and Community Responses. In Proceedings of the Twenty-third Americas Conference on Information Systems, Boston.

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Albert Meijer and Marcel Thaens. 2013. Social media strategies: Understanding the differences between North American police departments. Government Information Quarterly, 30(4), 343--350.

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Sandra J. Ball-Rokeach, and Melvin L. DeFleur. 1976. A Dependency Model of Mass-Media Effects. Communication Research, 3(1), 3--21.

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Ines Mergel, 2013. A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30(4), 327--334.

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Cited By

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Jakubcova LHolubova KDubravova H(2024)The Impact of Modern Information Technology on the Resistance to Disinformation in the PoliceMobile Web and Intelligent Information Systems10.1007/978-3-031-68005-2_21(290-302)Online publication date: 18-Aug-2024
https://dl.acm.org/doi/10.1007/978-3-031-68005-2_21
Purohit HPeterson S(2020)Social Media Mining for Disaster Management and Community ResilienceBig Data in Emergency Management: Exploitation Techniques for Social and Mobile Data10.1007/978-3-030-48099-8_5(93-107)Online publication date: 15-Sep-2020
https://doi.org/10.1007/978-3-030-48099-8_5
Nadzir MHarun NHassan M(2019)Social media engagement on Malaysian government agencies Facebook pages: An empirical analysis2019 IEEE Jordan International Joint Conference on Electrical Engineering and Information Technology (JEEIT)10.1109/JEEIT.2019.8717413(717-719)Online publication date: Apr-2019
https://doi.org/10.1109/JEEIT.2019.8717413

Index Terms

Use of social media by the German police: the case of Munich
1. Applied computing
  1. Law, social and behavioral sciences
    1. Sociology
2. Information systems
  1. Information systems applications
    1. Collaborative and social computing systems and tools
      1. Social networking sites

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Published In

dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

May 2018

889 pages

ISBN:9781450365260

DOI:10.1145/3209281

Conference Chairs:
Marijn Janssen
Delft University of Technology, Netherlands
,
Soon Ae Chun
City University of New York (CUNY), USA
,
Vishanth Weerakkody
Bradford University, UK
,
Editors:
Anneke Zuiderwijk
Delft University of Technology, Netherlands
,
Charles C. Hinnant
Florida State University, USA

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

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Published: 30 May 2018

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dg.o '18

dg.o '18: 19th Annual International Conference on Digital Government Research

May 30 - June 1, 2018

Delft, The Netherlands

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Jakubcova LHolubova KDubravova H(2024)The Impact of Modern Information Technology on the Resistance to Disinformation in the PoliceMobile Web and Intelligent Information Systems10.1007/978-3-031-68005-2_21(290-302)Online publication date: 18-Aug-2024
https://dl.acm.org/doi/10.1007/978-3-031-68005-2_21
Purohit HPeterson S(2020)Social Media Mining for Disaster Management and Community ResilienceBig Data in Emergency Management: Exploitation Techniques for Social and Mobile Data10.1007/978-3-030-48099-8_5(93-107)Online publication date: 15-Sep-2020
https://doi.org/10.1007/978-3-030-48099-8_5
Nadzir MHarun NHassan M(2019)Social media engagement on Malaysian government agencies Facebook pages: An empirical analysis2019 IEEE Jordan International Joint Conference on Electrical Engineering and Information Technology (JEEIT)10.1109/JEEIT.2019.8717413(717-719)Online publication date: Apr-2019
https://doi.org/10.1109/JEEIT.2019.8717413

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Exploring social media usage in Saudi e-government websites

E-Government Meets Social Media: Realities and Risks

The Diffusion of Social Media Among State Governments in Mexico

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