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Citizenpedia: simplifying citizens interaction with public administration

Published: 30 May 2018 Publication History

Abstract

Governments are facing increasing expectations from citizens to deliver more innovative and responsive services. Digital technologies offers opportunities for more collaborative and participatory relationships across stakeholders to actively collaborate in the design of public services and participate in their delivery. In this work we present Citizenpedia, a software framework under development within the H2020 SIMPATICO project, that aims to involve citizens in improving e-services provided by public administration and simplifying their usage.

References

[1]
European Commission. 2016. The European eGovernment Action Plan 2016--2020. (2016).
[2]
The SIMPATICO consortium. 2016. SIMPATICO project website. (2016). http://www.simpatico-project.eu
[3]
OECD. 2016. Digital Government Strategies for Transforming Public Services in the Welfare Areas. (2016).

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  1. Citizenpedia: simplifying citizens interaction with public administration

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    dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age
    May 2018
    889 pages
    ISBN:9781450365260
    DOI:10.1145/3209281
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 30 May 2018

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    Author Tags

    1. citizen participation
    2. citizenpedia
    3. e-government

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    • Horizon 2020 Framework Programme

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    dg.o '18

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    Overall Acceptance Rate 150 of 271 submissions, 55%

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