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Semantics in the wild: a digital assistant for Flemish citizens

Published: 04 April 2018 Publication History

Abstract

Public service fragmentation across more than 800 digital channels of government administrations in the region of Flanders (Belgium), causes administrative burden and frustrations, as citizens expect a coherent service. Given the autonomy of the various entities, the fragmentation of information and budget constraints, it is not feasible to rewire the entire e-gov ecosystem to a single portal. Therefore, the Flemish Government is building a smart digital assistant, which supports citizens on the governmental portals, by integrating status information of various transactions. This paper outlines our ongoing research on a method for raising semantic interoperability between different information systems and actors. In this approach, semantic agreements are maintained and implemented end-to-end using the design principles of Linked Data. The lessons learned can speed-up the process in other countries that face the complexity of integrating e-government portals.

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  • (2025)La transformación digital en la administración pública: evolución y tendencias de investigaciónDigital transformation in public administration: evolution and research trendsPerspectivas Sociales y Administrativas10.61347/psa.v3i1.743:1(17-36)Online publication date: 20-Jan-2025
  • (2022)Integrating OSLO semantics in word processorsProceedings of the 15th International Conference on Theory and Practice of Electronic Governance10.1145/3560107.3560120(69-73)Online publication date: 4-Oct-2022
  • (2021)Dynamic Workflow Composition with OSLO-stepsProceedings of the 11th Knowledge Capture Conference10.1145/3460210.3493559(257-260)Online publication date: 2-Dec-2021
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cover image ACM Other conferences
ICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance
April 2018
739 pages
ISBN:9781450354219
DOI:10.1145/3209415
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 04 April 2018

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Author Tags

  1. Interoperability
  2. Linked Data
  3. Public Administration
  4. RDF
  5. Vocabulary
  6. e-Government

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ICEGOV '18

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ICEGOV '18 Paper Acceptance Rate 104 of 184 submissions, 57%;
Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

View all
  • (2025)La transformación digital en la administración pública: evolución y tendencias de investigaciónDigital transformation in public administration: evolution and research trendsPerspectivas Sociales y Administrativas10.61347/psa.v3i1.743:1(17-36)Online publication date: 20-Jan-2025
  • (2022)Integrating OSLO semantics in word processorsProceedings of the 15th International Conference on Theory and Practice of Electronic Governance10.1145/3560107.3560120(69-73)Online publication date: 4-Oct-2022
  • (2021)Dynamic Workflow Composition with OSLO-stepsProceedings of the 11th Knowledge Capture Conference10.1145/3460210.3493559(257-260)Online publication date: 2-Dec-2021
  • (2020)Standardization of Forms in GovernmentsBusiness & Information Systems Engineering10.1007/s12599-019-00623-1Online publication date: 27-Jan-2020
  • (2020)Streamlining Governmental Processes by Putting Citizens in Control of Their Personal DataElectronic Governance and Open Society: Challenges in Eurasia10.1007/978-3-030-39296-3_26(346-359)Online publication date: 23-Jan-2020

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