skip to main content
10.1145/3209415.3209488acmotherconferencesArticle/Chapter ViewAbstractPublication PagesicegovConference Proceedingsconference-collections
research-article

Social Innovation and Resilience: exploring the dynamics and impacts on the digital transformation of governance & society

Published: 04 April 2018 Publication History

Abstract

This paper is set out to establish the foundations for developing a framework to assess the potential impact of social policy innovation to contribute to the debate on the future of welfare systems. This calls in fact for monitoring the evolution of social innovations and the implications on the social protection systems that are due to the combined effect of the digital transformation and the emergence of innovative governance paradigms. Building on an extensive systematization of the state of the art and conceptualization work, the paper discusses findings from the review of the literature, linking the relevant theoretical debates on social innovation and resilience with the debate on welfare state reforms. Thus, it presents the interpretative framework proposed, which builds on key dimensions of ICT-enabled innovation and digital governance, discussing the applicability of the framework and outlining policy implications and future research directions.

References

[1]
Adams, Z. and Deakin, S.F. 2014. Re-regulating zero hours contracts. Institute of Employment Rights Liverpool.
[2]
Addabbo, T., García-Fernández, R., Llorca-Rodríguez, C. and Maccagnan, A. 2012. Poverty and Unemployment: The Cases of Italy and Spain. Social Exclusion: Short and Long Term Causes and Consequences. G. Parodi and D. Sciulli, eds. Physica-Verlag HD. 199--219.
[3]
Andersen, K.N., Henriksen, H.Z. and Medaglia, R. 2012. Maturity models in the age of digital diversity: Beyond the Layne & Lee legacy. Public Administration in the Information Age: Revisited. I. Snellen, M. Thaens, and W. van de Donk, eds. IOS Press. 205--220.
[4]
Andersen, K.V. and Henriksen, H.Z. 2006. E-government maturity models: Extension of the Layne and Lee model. Government Information Quarterly. 23, (2006), 236--248.
[5]
Anderson, K.N., Henriksen, H.Z. and Medaglia, R. 2012. Maturity models in the age of digital diversity: Beyond the Layne & Lee legacy. Public Administration in the Information Age: Revisited. I. Snellen, M. Thaens, and W. van de Donk, eds. IOS Press. 205--220.
[6]
Arjona, R., Ladaique, M. and Pearson, M. 2002. Social Protection and Growth. OECD Economic Studies. 35, 2 (2002).
[7]
Atkinson, T. 2015. Inequality: What Can Be Done?. Harvard University Press.
[8]
Batini, C., Viscusi, G. and Cherubini, D. 2009. GovQual: A quality driven methodology for E-Government project planning. Government Information Quarterly. 26, 1 (2009), 106--117.
[9]
Battilana, J. and Lee, M. 2014. Advancing Research on Hybrid Organizing -- Insights from the Study of Social Enterprises. The Academy of Management Annals. 8, 1 (Jun. 2014), 397--441.
[10]
Bauman, Z. 1998. Work, Consumerism and the New Poor. Polity Press.
[11]
Bauwens, M. and Kostakis, V. 2014. Network Society and Future Scenarios for a Collaborative Economy. Palgrave Macmillan.
[12]
Beblavý, M., Thum, A.-E. and Veselkova, M. 2013. Education and social protection policies in OECD countries: Social stratification and policy intervention. Journal of European Social Policy. 23, 5 (Dec. 2013), 487--503.
[13]
Beck, U. 2000. The Brave New World of Work. Polity Press.
[14]
Bertot, J., Estevez, E. and Janowski, T. 2016. Universal and contextualized public services: Digital public service innovation framework. Government Information Quarterly. 33, 2 (Apr. 2016), 211--222.
[15]
Betzelt, S. and Bothfeld, S. 2011. Activation and Labour Market Reforms in Europe. Challenges to Social Citizenship. Palgrave Macmillan.
[16]
Bouget, D. 2009. Trends of Social Welfare Systems: From Convergence to Attractiveness. An Exploratory Approach. Working papers on the Reconciliation of Work and Welfare in Europe, RECWOWE publication, Dissemination and Dialogue Centre, Edinburgh. (2009).
[17]
Brown, F., Lauder, H. and Ashton, D. 2010. Digital Taylorism. The Global Auction. Broken Promises of Education Jobs, and Incomes. Oxford University Press.
[18]
Burchell, B. 2009. Flexicurity as a moderator of the relationship between job insecurity and psychological well-being. Cambridge Journal of Regions, Economy and Society. 2, 3 (Nov. 2009), 365--378.
[19]
Castells, M. and Cardoso, G. 2005. The Network Society: From Knowledge to Policy. Johns Hopkins Center for Transatlantic Relations.
[20]
Degryse, C. 2016. Digitalisation of the economy and its impact on labour markets. Working Paper, European trade union institute. 2, (2016).
[21]
Djellal, F., Gallouj, F. and Miles, I. 2013. Two decades of research on innovation in services: Which place for public services? Structural Change and Economic Dynamics. 27, (Dec. 2013), 98--117.
[22]
Dunleavy, P., Margetts, H., Simon, B. and Tinkler, J. 2006. Digital Era Governance -- IT Corporations, The State, and E-Government. Oxford University Press.
[23]
Easterly, W., Ritzen, J. and Woolcock, M. 2006. Social Cohesion, Institutions, and Growth. Economics & Politics. 18, 2 (Jul. 2006), 103--120.
[24]
Esping-Andersen, G. 1990. The Three Worlds of Welfare Capitalism. Princeton University Press.
[25]
Ferrera, M. 2003. Reforming the European social model: dilemmas and perspectives. The European Legacy.Toward New Paradigm. 8, 5 (2003), 587--598.
[26]
Ferrera, M. 1996. The Southern Model of Welfare in Social Europe. Journal of European Social Policy. 1, (1996), 17--37.
[27]
Ferrera, M., Hemerijck, A. and Rhodes, M. 2000. Recasting European welfare states for the 21st century. European Review. 8, 3 (2000), 427--446.
[28]
Ferrera, M. and Maino, F. 2014. Social Innovation Beyond the State. Italy's Secondo Welfare in a European Perspective. Working Paper 2WEL. (2014).
[29]
Ferro, E., Gil-Garcia, J.R. and Helbig, N. 2007. The Digital Divide Metaphor: Understanding Paths to IT Literacy. 6th International Conference, EGOV 2007. Springer Berlin/Heidelberg.
[30]
Gash, V. 2008. Bridge or Trap? Temporary Workers' Transitions to Unemployment and to the Standard Employment Contract. European Sociological Review. 24, 5 (Dec. 2008), 651--668.
[31]
Goodin, R.E., Grand, J., Dryzek, J., Gibson, D.M., Hanson, R.L. and Haveman, R.H. 1989. Not Only the Poor: The Middle Classes and the Welfare State. Ethics. 99, 2 (1989), 442--443.
[32]
Harrison, T.M., Guerrero, S., Burke, G.B., Cook, M., Cresswell, A., Helbig, N., Hrdinova, J. and Pardo, T. 2012. Open government and e-government: Democratic challenges from a public value perspective. Information Polity: The International Journal of Government & Democracy in the Information Age. 17, 2 (2012), 83--97.
[33]
Hemerijck, A. 2013. Changing welfare states. Oxford University Press.
[34]
Henninger, M. 2017. Government information: Literacies, behaviours and practices. Government Information Quarterly. 34, 1 (Jan. 2017), 8--15.
[35]
Herbig, B., Dragano, N. and Angerer, P. 2013. Health in the long-term unemployed. Deutsches Ärzteblatt International. 110, 23--24 (2013), 413--419.
[36]
Howlett, M., Koštro, K.A. and Poocharoen, O. 2015. Co-production as a Policy Tool: Merging Policy and Management Thinking to Advance Policy Theory, Paper prepared for the International Conference on Public Policy, Milan, Italy. (2015).
[37]
ILO 1997. Part-time work: Solution or trap? International Labour Review. 136, 4 (1997), 557--579.
[38]
Jensen, C., Arndt, C., Lee, S. and Wenzelburger, G. 2017. Policy instruments and welfare state reform. Journal of European Social Policy. (2017).
[39]
Kalleberg, A.L. 2009. Precarious Work, Insecure Workers: Employment Relations in Transition. American Sociological Review. 74, 1 (2009), 1--22.
[40]
Kazepov, Y. 2010. Rescaling Social Policies: Towards Multilevel Governance in Europe. European Centre - Vienna, Ashgate, Burlington. (2010).
[41]
Kemeny, J. 1995. From Public Housing to the Social Market. Rental Policy Strategies in Comparative Perspective. Routledge.
[42]
Kiess, J., Norman, L., Temple, L. and Uba, K. 2017. Path dependency and convergence of three worlds of welfare policy during the Great Recession: UK, Germany and Sweden, in Journal of International and Comparative Social Policy Vol. Iss 1. 33 SRC-, (2017).
[43]
Klenk, T. and Pavolini, E. 2015. Restructuring Welfare Governance. Marketization, Managerialism and Welfare State Professionalism. Edward Elgar Publishing.
[44]
Kroeger, A. and Weber, C. 2014. Developing a Conceptual Framework for Comparing Social Value Creation. Academy of Management Review. 39, 4 (2014), 513--540.
[45]
Kuttner, R. 2016. The New Inequality Debate. American Prospect. Winter 201, (2016).
[46]
Kuttner, R. 2013. TheTask Rabbit Economy. The American Prospect, Sep-Oct 2013. (2013), 46--55.
[47]
De La Porte, C. and Heins, E. 2016. (eds.) The Sovereign Debt Crisis, the EU and Welfare State Reform. Palgrave Macmillan.
[48]
Labor Standards and the Reorganization of Work: Gaps in Data and Research. Berkeley: IRLE WORKING PAPER #100-14: 2014. http://www.irle.berkeley.edu/workingpapers/100-14.pdf. Accessed: 2017--09-20.
[49]
Lagarde, C. 2015. Lifting the Small Boats. Speech by Christine Lagarde, Managing Director, IMF, at Grandes Conferences Catholiques, Brussels, June 17, 2015. (2015).
[50]
Van Lancker, W. 2012. The European World of Temporary Employment: Gendered and poor? European Societies. 14, 1 (Feb. 2012), 83--111.
[51]
Larsson, H. and Grönlund, A. 2014. Future-oriented eGovernance: The sustainability concept in eGov research, and ways forward. Government Information Quarterly. 31, (2014), 137--149.
[52]
Lawrence, T.B., Dover, G. and Gallagher, B. 2014. Managing Social Innovation. Oxford University Press.
[53]
Layne, K. and Lee, J. 2001. Developing fully functional eGovernment: a four stage model. Government Information Quarterly. 18, 2 (2001), 122--136.
[54]
Lee, G. and Kwak, Y.H. 2012. An Open Government Maturity Model for social media-based public engagement. Government Information Quarterly. 29, 4 (2012), 492--503.
[55]
Lee, J. 2010. 10year retrospect on stage models of e-Government: A qualitative meta-synthesis. Government Information Quarterly. 27, 3 (2010), 220--230.
[56]
Manca, A.R., Benczur, P. and Giovannini, E. Building a scientific narrative towards a more resilient EU society, Part 1: a conceptual framework. JRC Science for Policy Report - EUR 28548 EN.
[57]
Martin, J. 2014. Activation and Active Labour Market Policies in OECD Countries: Stylized Facts and Evidence on their Effectiveness. IZA, Policy Paper Series, IZA Policy Paper No. 84. (2014).
[58]
Misuraca, G., Alfano, G. and Viscusi, G. 2011. A Multi-Level Framework for ICT-Enabled Governance: Assessing the Non-Technical Dimensions of "Government Openness." Electronic Journal of e-Government. 9, 2 (2011), 152--165.
[59]
Misuraca, G., Colombo, C., Kucksera, C., Bacigalupo, M., Radescu, R. and Carretero, S. 2015. Mapping and Analysis of ICT-enabled Social Innovation initiatives promoting social investment in Integrated approaches to the provision of Social Services. JRC Science and Policy Report. (2015).
[60]
Misuraca, G. and Viscusi, G. 2014. Digital Governance in the Public Sector: challenging the Policy-Maker's innovation dilemma. 8th International Conference on Theory and Practice of Electronic Governance (ICEGOV2014) (2014).
[61]
Misuraca, G. and Viscusi, G. 2010. E-Governance for Development: Designing an Operational Roadmap for ICT-Enabled Public Administration Reform. Global Strategy and Practice of E-Governance: Examples from Around the World. D. Piaggesi Sund, J. e Castelnovo, W., ed.
[62]
Misuraca, G. and Viscusi, G. 2014. Is Open Data Enough? E-Governance Challenges for Open Government. International Journal of Electronic Government Research. 10, 1 (2014), 19--36.
[63]
Misuraca, G. and Viscusi, G. 2015. Shaping public sector innovation theory: an interpretative framework for ICT-enabled governance innovation. Electronic Commerce Research. (2015), 1--20.
[64]
Misuraca, G., Viscusi, G. and Pasi, G. 2016. Digital Governance Challenges for ICT-Enabled Innovation of Social Protection Systems in the EU. IFIP EGOV and ePart 2016. IOS Press.
[65]
Moghadma, S. and Kaderabkova, A. 2015. Social Innovation in New Member States - Part I. Simpact Working Paper, Issue 2. (2015).
[66]
Moore, M.-L. and Westley, F. 2011. Surmountable chasms: networks and social innovation for resilient systems. Ecology and society. 16, 1 (2011).
[67]
Morel, N., Palier, B. and Palme, J. 2012. Towards a Social Investment Welfare State? Ideas, Policies and Challenges. Policy Press.
[68]
Moreno, L. and Palier, B. 2005. The Europeanisation of Welfare: Paradigm Shifts and Social Policy Reforms. Ideas and Welfare State Reform in Western Europe. P. Taylor-Gooby, ed. Palgrave Macmillan.
[69]
OECD 2011. How's Life?: Measuring Well-being.
[70]
Oosterlynck, S., Kazepov, Y., Novy, A., Cools, P., Wukovitsch, F., Saruis, T., Barberis, E. and Leubolt, B. 2013. Complementary insights on the multi-level governance challenges of local forms of social innovation: welfare mix, welfare models and rescaling. ImPRovE Working Paper 12/2013. (2013).
[71]
Oosterlynck, S., Novy, A., Kazepov, Y., Verschraegen, G., Saruis, T., Colombo, F., Cools, P., Cucca, R., Leubolt, B. and Weinzierl, C. 2016. Towards a more effective governance of socially innovative policies-First insights from the case studies. ImPRovE Working Paper, 16/11. Antwerp: Herman Deleeck Centre for Social Policy-University of Antwerp. (2016).
[72]
Paul, K.I. and Moser, K. 2009. Unemployment impairs mental health: Meta-analyses. Journal of Vocational Behavior. 74, 3 (2009), 264--282.
[73]
Pierson, P. 1996. The New Politics of the Welfare State. World Politics. 48, 2 (1996), 143--179.
[74]
Polanyi, K. 2001. The Great Transformation: The Political and Economic Origins of Our Time (1944). 2nd Paperback edition - Beacon Press.
[75]
Report of the Commission on Inclusive Prosperity. Washington: Center for American Progress: 2015. https://cdn.americanprogress.org/wp-content/uploads/2015/01/IPC-PDF-full.pdf. Accessed: 2017--09-20.
[76]
Schwab, K. 2016. The Fourth Industrial Revolution. World Economic Forum.
[77]
Simões, M., Duarte, A. and Andrade, J. 2014. Assessing the Impact of the Welfare State on Economic Growth: A Survey of Recent Developments. Coimbra: Faculdade de Economia, Universidade de Coimbra, GEMF Working Papers 2014/October. (2014).
[78]
Standing, G. 2011. The precariat: The dangerous new class. Bloomsbury Academic. (2011).
[79]
Starke, P. 2006. The Politics of Welfare State Retrenchment: A Literature Review. Social Policy & Administration. 40, 1 (2006), 104--120.
[80]
Taylor-Gooby, P. 2004. New Risks, New Welfare: The Transformation of the European Welfare State. Oxford University Press.
[81]
Taylor-Gooby, P., Leruth, B. and Chung, H. 2017. After Austerity. Welfare State Transformation in Europe after the Great Recession. Oxford University Press.
[82]
Titmuss, R.M. 1974. Social Policy: An Introduction. Allen & Unwin.
[83]
Tracey, P. and Stott, N. 2017. Social innovation: a window on alternative ways of organizing and innovating. Innovation. 19, 1 (Jan. 2017), 51--60.
[84]
Virtanen, M., Kivimäki, M., Joensuu, M., Virtanen, P., Elovainio, M. and Vahtera, J. 2005. Temporary employment and health: a review. International Journal of Epidemiology. 34, 3 (Jun. 2005), 610--622.
[85]
Viscusi, G., Batini, C. and Mecella, M. 2010. Information Systems for eGovernment: A Quality-of-Service Perspective. Springer.
[86]
Wilkinson, R. and Pickett, K. 2009. The Spirit Level: Why More Equal Societies Almost Always Do Better. Allen Lane.
[87]
Wilson, S.C. 2014. e-Government legislation: Implementation issues for programs for low-income people. Government Information Quarterly. 31, (2014), 42--49.
[88]
World Economic Forum 2015. The Inclusive Growth and Development Report 2015. World Economic Forum.
[89]
Yoo, Y., Henfridsson, O. and Lyytinen, K. 2010. The new organizing logic of digital innovation: An agenda for information systems research. Information Systems Research. 21, 4 (2010), 724--735.

Cited By

View all
  • (2023)Institutionalizing Experimental Places for Inclusive Social Innovation: From Utopias to HeterotopiasVOLUNTAS: International Journal of Voluntary and Nonprofit Organizations10.1007/s11266-023-00584-w35:2(240-252)Online publication date: 12-Jun-2023
  • (2021)PUBLIC MANAGEMENT CHALLENGES IN THE DIGITAL RISK SOCIETY: A Critical Analysis of the Public Debate on Implementation of the Danish NemIDEuropean Journal of Information Systems10.1080/0960085X.2021.190723432:2(108-126)Online publication date: 7-May-2021
  • (2021)Digital transformation as an interaction-driven perspective between business, society, and technologyElectronic Markets10.1007/s12525-021-00464-532:2(629-644)Online publication date: 10-Mar-2021
  • Show More Cited By

Index Terms

  1. Social Innovation and Resilience: exploring the dynamics and impacts on the digital transformation of governance & society

          Recommendations

          Comments

          Information & Contributors

          Information

          Published In

          cover image ACM Other conferences
          ICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance
          April 2018
          739 pages
          ISBN:9781450354219
          DOI:10.1145/3209415
          Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

          Publisher

          Association for Computing Machinery

          New York, NY, United States

          Publication History

          Published: 04 April 2018

          Permissions

          Request permissions for this article.

          Check for updates

          Author Tags

          1. ICT-enabled innovation
          2. digital governance
          3. resilience
          4. social innovation

          Qualifiers

          • Research-article
          • Research
          • Refereed limited

          Conference

          ICEGOV '18

          Acceptance Rates

          ICEGOV '18 Paper Acceptance Rate 104 of 184 submissions, 57%;
          Overall Acceptance Rate 350 of 865 submissions, 40%

          Contributors

          Other Metrics

          Bibliometrics & Citations

          Bibliometrics

          Article Metrics

          • Downloads (Last 12 months)58
          • Downloads (Last 6 weeks)0
          Reflects downloads up to 26 Jan 2025

          Other Metrics

          Citations

          Cited By

          View all
          • (2023)Institutionalizing Experimental Places for Inclusive Social Innovation: From Utopias to HeterotopiasVOLUNTAS: International Journal of Voluntary and Nonprofit Organizations10.1007/s11266-023-00584-w35:2(240-252)Online publication date: 12-Jun-2023
          • (2021)PUBLIC MANAGEMENT CHALLENGES IN THE DIGITAL RISK SOCIETY: A Critical Analysis of the Public Debate on Implementation of the Danish NemIDEuropean Journal of Information Systems10.1080/0960085X.2021.190723432:2(108-126)Online publication date: 7-May-2021
          • (2021)Digital transformation as an interaction-driven perspective between business, society, and technologyElectronic Markets10.1007/s12525-021-00464-532:2(629-644)Online publication date: 10-Mar-2021
          • (2020)On the dynamics emerging from pandemics and infodemicsMind & Society10.1007/s11299-020-00256-yOnline publication date: 31-Aug-2020
          • (2020)AI-Enabled Innovation in the Public Sector: A Framework for Digital Governance and ResilienceElectronic Government10.1007/978-3-030-57599-1_9(110-120)Online publication date: 24-Aug-2020
          • (2018)Understanding the Social Implications of the Digital Transformation: Insights from Four Case Studies on the Role of Social Innovation to Foster Resilience of SocietyElectronic Participation10.1007/978-3-319-98578-7_12(145-156)Online publication date: 5-Aug-2018

          View Options

          Login options

          View options

          PDF

          View or Download as a PDF file.

          PDF

          eReader

          View online with eReader.

          eReader

          Figures

          Tables

          Media

          Share

          Share

          Share this Publication link

          Share on social media