Demetrios Sarantis
ABSTRACT
A key element in the evolution of hospital services through the Internet is the development of websites that better serve the patients' needs. It imposes a high challenge on health sector organisations to have objective methods to evaluate their web presence. Health sector website assessment is built on identifying relative evaluation dimensions and conceived measurements of health sector websites services. In this paper, which is part of a research study to implement a health sector web presence assessment instrument, the instrument is conceptualized based on a multiple-level scale assessment for detecting significant health sector websites features. Criteria, indicators and sub-indicators of the instrument are analysed.
- European Commission, eEurope, an Information Society for All, Communication on A Commission Initiative for the Special European Council of Lisbon, 23--24 March 2000, European Commission: COM(1999) 687 final, Brussels, 2000.Google Scholar
- European Commission, i2010 - A European Information Society for growth and employment: COM (2005) 229 final, Brussels, 2005.Google Scholar
- European Commission, Europe 2020. A European Strategy for smart, sustainable and inclusive growth. 2010, European Commission: COM(2010) 2020 final, Brussels. 2010.Google Scholar
- F.B. Wood, Siegel, E.R. Feldman, S. Love, C.B. Rodrigues, D. Malamud, M. Lagana, and J. Crafts, Web evaluation at the US National Institutes of Health: use of the American Customer Satisfaction Index online customer survey, Journal of medical Internet research, 10(1), 2008.Google Scholar
- D. Kim, and H. Chang, Key functional characteristics in designing and operating health information websites for user satisfaction: An application of the extended technology acceptance model. International journal of medical informatics, 76(11), 2007, pp.790-800.Google Scholar
- J.M. Moreno, J.M. Del Castillo, C. Porcel, and E. Herrera-Viedma, A quality evaluation methodology for health-related websites based on a 2-tuple fuzzy linguistic approach, Soft Computing, 14(8), 2010, pp. 887--897. Google ScholarDigital Library
- P.M. Shields, and H. Tajalli, Intermediate theory: The missing link in successful student scholarship, Journal of Public Affairs Education, 12(3), 2006, pp. 313--334Google ScholarCross Ref
- G. Llinás, D. Rodríguez-Iñesta, J.J. Mira, S. Lorenzo, and C. Aibar, A Comparison of Websites from Spanish, American and British Hospitals, Methods Inf Med 47, 2008, pp. 124--130.Google Scholar
- E.M. Lewiecki, L.A. Rudolph, G.M. Kiebzak, J.R. Chavez, and B.M. Thorpe, Assessment of osteoporosis-website quality, Osteoporosis international, 17(5), 2006, pp. 741--752.Google Scholar
- T.R. Huerta, J.L. Hefner, E.W. Ford, A.S. McAlearney, and N. Menachemi, Hospital website rankings in the United States: expanding benchmarks and standards for effective consumer engagement, Journal of medical Internet research 16(2), 2014.Google Scholar
- T.R. Huerta, D.M. Walker, and E.W. Ford, An Evaluation and Ranking of Children's Hospital Websites in the United States, Journal of Medical Internet Research, 18(8), 2016.Google ScholarCross Ref
- S.L. Tsai, and S.K. Chai, Developing and validating a nursing website evaluation questionnaire, Journal of Advanced Nursing, 49(4), 2005, pp. 406--413.Google ScholarCross Ref
- E. Randeree, and H.R. Rao, E-health and assurance: curing hospital websites, International Journal of Electronic Healthcare, 1(1), 2004, pp. 33--46.Google ScholarCross Ref
- R. Guardiola-Wanden-Berghe, J. Sanz-Valero, and C. Wanden-Berghe, Quality assessment of the Website for Eating Disorders: a systematic review of a pending challenge, Ciencia & Saude Coletiva, 17(9), 2012, pp. 2489--2497.Google ScholarCross Ref
- G.A. Rezniczek, L. Küppers, H. Heuer, L.A. Hefler, B. Buerkle, and C.B. Tempfer, Quality of websites of obstetrics and gynecology departments: a cross-sectional study, BMC Pregnancy & Childbirth, 15(1), 2015, pp. 103.Google ScholarCross Ref
- G. Maifredi, G. Orizio, M. Bressanelli, S. Domenighini, C. Gasparotti, E. Perini, L. Caimi, P.J. Schulz, and U. Gelatti, Italian hospitals on the web: a cross-sectional analysis of official websites, BMC medical informatics and decision making, 10(1), 2010, pp. 17.Google Scholar
- R.U. Bilsel, G. Büyüközkan, and D. Ruan, A fuzzy preference? Ranking model for a quality evaluation of hospital web sites, International Journal of Intelligent Systems, 21(11), 2006, pp. 1181--1197. Google ScholarDigital Library
- M.A. Moslehifar, A.I. Noor, and S.C. Sandaran, Assessing the quality of trust features on website content of top hospitals for medical tourism consumers, Malaysian Journal of Communication, 2(1), 2016, pp. 469--489.Google Scholar
- F. Patsioura, S. Kitsiou, and A. Markos, Evaluation of Greek Public Hospital Websites, In ICE-B - International Conference on e-Business, Proceedings, 2009, pp. 223--229.Google Scholar
- J. Norum, Evaluation of Norwegian cancer hospitals' Web sites and explorative survey among cancer patients on their use of the Internet, Journal of Medical Internet Research, 3(4), 2001.Google ScholarCross Ref
- M.A. Calvo-Calvo, Quality and characteristics of websites of large Spanish hospitals, Revista Espanola de Documentacion Cientifica, 37(1), 2014.Google Scholar
- X. Liu, Z. Bao, H. Liu, and Z. Wang, The quality and characteristics of leading general hospitals' Websites in China, Journal of medical systems, 35(6), 2011, pp. 1553--1562. Google ScholarDigital Library
- J. García-Lacalle, V. Pina, and S. Royo, The unpromising quality and evolution of Spanish public hospital web sites, Online Information Review, 35(1), 2011, pp. 86--112.Google ScholarCross Ref
- T.S. Gruca, and D.S. Wakefield, Hospital web sites: Promise and progress, Journal of Business research, 57(9) 2004, pp. 1021--1025.Google Scholar
- J.J. Mira, G. Llinás, O. Tomás, and V. Pérez-Jover, Quality of websites in Spanish public hospitals, Medical Informatics and the Internet in Medicine, 31(1), 2006, pp. 23--44.Google ScholarCross Ref
- C. Mancini, M. Zedda, and A. Barbaro, Health information in Italian public health websites: moving from inaccessibility to accessibility, Health Information & Libraries Journal, 22(4), 2005, 276--285.Google ScholarCross Ref
- Authors' publication.Google Scholar
- S. Tardini, L. Bachmann, and L. Cantoni, eLearning and Continuing Education in Healthcare: the Hospitalitas Project, Proceedings of ED-MEDIA 2004.Google Scholar
- M. Deakin, F. Campbell, A. Reid, Manchester as a digital powerhouse: governing the ICT-related developments. In Measuring E-government Efficiency, M. Bolivar (Ed), Public Administration and Information Technology 5, 2014, pp. 91--212.Google Scholar
- J.S. Shapiro, J. Kannry, M. Lipton, E. Goldberg, P. Conocenti, S. Stuard, B.M. Wyatt, G. Kuperman, Approaches to patient health information exchange and their impact on emergency medicine. Annals of emergency medicine, 48(4) (2006), 426--432.Google Scholar
- D. Heisey-Grove, V. Patel, T. Searcy, Physician electronic exchange of patient health information, 2014. ONC Data Brief, no. 31. Office of the National Coordinator for Health Information Technology: Washington DC (2015).Google Scholar
- R.T. Watson, G.M. Zinkhan, L.F. Pitt, Integrated internet marketing, Communications of the ACM 43(6) (2000), 97--102. Google ScholarDigital Library
- S. Elling, L. Lentz, and M. De Jong, Website evaluation questionnaire: development of a research-based tool for evaluating informational websites. In International Conference on Electronic Government, 2007, pp. 293--304. Google ScholarDigital Library
- A. Sharpe, Literature Review of Frameworks for Macro-indicators., Centre for the Study of Living Standards, 2004.Google Scholar
Index Terms
- Towards Health Sector Web Presence Assessment: Defining Criteria and Indicators
Recommendations
Individual Empowerment through Digital Governance: Proposing an Assessment Framework for India
ICEGOV '17: Proceedings of the Special Collection on eGovernment Innovations in IndiaAdoption of information and communication technologies (ICT) in governance contexts is considered empowering for governments and citizens. Digital Governance aims at transforming internal processes, structures and working practices leading to greater ...
Technological Ecosystems in the Health Sector: a Mapping Study of European Research Projects
The European Union has a substantial investment in research and development and demand side-measures in the health sector in order to promote new initiatives, prevent disease and foster healthy lifestyles. In particular, the European Commission and ...
Applications of Intelligent Agents in Health Sector-A Review
Health sector is a growing field and health conscience has been a major concern for everyone. Particularly in the health care sector, Information and communication Technology, enabled devices like Smart phones, Tablet PC, Sensors, RFID etc are ...
Comments