Luke Thominet
ABSTRACT
This study uses content analysis to explore how players provide quality assurance (QA) feedback of games in progress. It identifies both the most commonly reported bugs and the bug types that caused the most positive and negative experiences. In doing so, it seeks to build stronger connections between QA and UX research.
- Author. 2017. Tracing Player Experience: A Content Analysis of Player Feedback Tickets. In Proceedings of the 35th ACM International Conference on the Design of Communication (SIGDOC '17). ACM, New York, NY, USA, 11:1--11:9. Google Scholar
Digital Library
- Author. Forthcoming. How to Be Open: User experience and technical communication in an emerging game development methodology. Communication Design Quarterly (Forthcoming).Google Scholar
- Jim Brown. 2015. The Impact of Open Development on Unreal Tournament. In GDC Vault. Cologne, Germany. http://gdcvault.com/play/1022760/The-Impact-of-Open-DevelopmentGoogle Scholar
- Jennifer deWinter and Ryan Moeller (Eds.). 2014. Computer Games and Technical Communication: Critical Methods and Applications at the Intersection. Ashgate, London.Google Scholar
- Douglas Eyman. 2008. Computer Gaming and Technical Communication: An Ecological Framework. Technical Communication 55, 3 (Aug. 2008), 242--250.Google Scholar
- Hsiu-Fang Hsieh and Sarah E. Shannon. 2005. Three Approaches to Qualitative Content Analysis. Qualitative Health Research 15, 9 (Nov. 2005), 1277--1288.Google ScholarCross Ref
- Trent Kusters. 2016. 'The Armello' Postmortem. In GDC Vault. San Francisco, CA. http://www.gdcvault.com/play/1023416/-The-Armello-Postmortem-AGoogle Scholar
- Luis Levy and Jeannie Novak. 2009. Game QA & Testing. Cengage Learning.Google Scholar
- Chris Lewis, Jim Whitehead, and NoahWardrip-Fruin. 2010. What went wrong: a taxonomy of video game bugs. In Proceedings of the fifth international conference on the foundations of digital games. ACM, 108--115. Google ScholarDigital Library
- Jakob Nielsen. 2103. QA & UX. (Feb. 2103). https://www.nngroup.com/articles/quality-assurance-ux/Google Scholar
- Janice Redish and Carol Barnum. 2011. Overlap, Influence, Intertwining: The Interplay of UX and Technical Communication. Journal of Usability Studies 6, 3 (2011), 90--101. https://uxpa.org/jus/article/overlap-influence-intertwining-interplay-ux-and-technical-communication Google ScholarDigital Library
- Jeff Spock. 2014. Bringing the Community into the Dev Team - A Look into Open Development. In GDC Vault. Los Angeles, CA. http://www.gdcvault.com/play/1021475/Bringing-the-Community-into-theGoogle Scholar
- Maurice Tan. 2012. Understanding User Research: It's Not QA or Marketing! (April 2012). http://www.gamasutra.com/view/feature/168114/understanding_user_research_its_.phpGoogle Scholar
- Raphael van Lierop. 2015. There Be Monsters: Harnessing the Power of Community-Informed Development for The Long Dark. In GDC Vault. San Francisco, CA. http://www.gdcvault.com/play/1022333/There-Be-Monsters-Harnessing-theGoogle Scholar
- Swen Vincke. 2015. Divinity: Original Sin Postmortem- Success Stories and Lessons Learned. In GDC Vault. San Francisco, CA. http://www.gdcvault.com/play/1021934/Divinity-Original-Sin-Postmortem-SuccessGoogle Scholar
Index Terms
- Bugs and Emotion: A Content Analysis of Quality Assurance Player Feedback
Recommendations
Playability: analysing user experience in video games
Currently, few studies focus on analysing the degree of the Player eXperience PX in video games. Video games have now become interactive entertainment systems with a high economic impact on society; these are interactive systems characterised by their ...
Automated Evaluation of Game Experience based on Game Dynamics and Motives for Play
CHI PLAY '22: Extended Abstracts of the 2022 Annual Symposium on Computer-Human Interaction in PlayThis paper describes an automated evaluation of the overall game experience using a synthetic agent, that we contextualize for First-Person Shooter games. This evaluation method is based on the characterization of the game experience through dynamics ...
QA to AQ part four: shifting from quality assurance to agile quality: "prioritizing qualities and making them visible"
PLoP '15: Proceedings of the 22nd Conference on Pattern Languages of ProgramsAs organizations transition to agile processes, Quality Assurance (QA) activities and attention to system quality need to evolve along with the evolution of development practices. Agile quality teams incrementally deliver working software while ensuring ...
Comments