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Analyzing work-related technology use from a UX perspective: the holisticUX method

Published: 29 September 2018 Publication History

Abstract

Few studies within HCI have looked at work-related technology use from the perspective of lived experience. However, previous work suggests that such an approach can be valuable to analyze how people interpret and make sense of technology in their daily (work) life. Building on McCarthy and Wright's experience framework, this work-in-progress proposes the HolisticUX method to analyze work life data through the lens of experience. The five-step method is illustrated and its analytical value demonstrated using a case study on nursing staff's experience of everyday work-related technology use. Our analysis uncovered that documentation tasks and nursing activities were experienced by nurses as two separate kinds of work.

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NordiCHI '18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction
September 2018
1002 pages
ISBN:9781450364379
DOI:10.1145/3240167
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 29 September 2018

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Author Tags

  1. experience
  2. framework
  3. holisticUX method
  4. method
  5. work-related technology use

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NordiCHI'18
NordiCHI'18: Nordic Conference on Human-Computer Interaction
September 29 - October 3, 2018
Oslo, Norway

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NordiCHI '18 Paper Acceptance Rate 59 of 240 submissions, 25%;
Overall Acceptance Rate 379 of 1,572 submissions, 24%

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