skip to main content
10.1145/3266237.3266267acmotherconferencesArticle/Chapter ViewAbstractPublication PagessbesConference Proceedingsconference-collections
research-article

Business value characterization in software projects for electronic government in the Brazilian federal government

Published: 17 September 2018 Publication History

Abstract

Public and private organizations have their focus on achieving business value from their project investments. However, the characterization of what business value means still remains open and its not mapped in the electronic government (e-Gov) scope. E-Gov is receiving increasingly significant investments. In 2017, only the Federal Revenue Service of Brazil has invested 1.2 billion reais in computerized systems. This paper aims to characterize business value in electronic government software projects in the Brazilian Federal Government scope, mapping the main characteristics of business value and barriers to its generation. Through the use of a mixed methodology, which comprises a qualitative phase undertaken in semi-structured interviews, combined with a quantitative phase, performed through a survey, we discovered that the main characteristics of business value in software projects for government are: guarantee of the provision of service to the citizen, provision of better service to the citizen, efficient operation of the business and enforce the law. The main barriers to value creation are: political decisions, lack of commitment of the people involved, lack of direct access to the client that defines and lack of communication between the software development involved areas. The knowledge about this characteristics can help government agencies, development teams and other actors involved in the production of software, in the execution of better projects, that generate greater business value and justify the investment. The identified barriers can contribute to the process of managing risks and opportunities in projects since their appropriate treatment can induce risk reduction / prevention in value generation for the organization.

References

[1]
Hiva Alahyari, Richard Berntsson Svensson, and Tony Gorschek. 2016. A study of value in agile software development organizations. Journal of Systems and Software 125 (2016), 271--288.
[2]
Stefan Biffl, Aybuke Aurum, Barry Boehm, Hakan Erdogmus, and Paul Grünbacher. 2006. Value-based software engineering. Springer Science & Business Media.
[3]
Barry W Boehm. 2006. Value-based software engineering: Overview and agenda. In Value-based software engineering. Springer, 3--14.
[4]
Barry W Boehm, John R Brown, and Hans Kaspar. 1978. Characteristics of software quality. (1978).
[5]
Brasil. 2016. Estratégia de Governança Digital da Administração Pública Federal. Disponível em http://www.planejamento.gov.br/EGD/arquivos/Estrategia-de-Governanca-Digital.pdf. Acessado em: 2018-04-17.
[6]
Gibeon Soares de Aquino Júnior and Silvio Romero de Lemos Meira. 2009. An approach to measure value-based productivity in software projects. In Quality Software, 2009. QSIC'09. 9th International Conference on. IEEE, 383--389.
[7]
Rodrigo Pereira dos Santos and Cláudia Maria Lima Werner. 2009. Uma Abordagem Baseadaem Valor para um Mercado de Componentes Apoiado pela Evolução de Repositórios. In SBCARS. 152--165.
[8]
Panos Fitsilis, Leonidas Anthopoulos, and Vassilis C Gerogiannis. 2010. An evaluation framework for e-government projects. Citizens and E-Government: Evaluating Policy and Management. Citizens and E-Government: Evaluating Policy and Management, IGI Global (2010), 69--90.
[9]
Peggy Gregory, Leonor Barroca, Helen Sharp, Advait Deshpande, and Katie Taylor. 2016. The challenges that challenge: Engaging with agile practitioners' concerns. Information and Software Technology 77 (2016), 92--104.
[10]
Mike Grimsley and Anthony Meehan. 2007. e-Government information systems: Evaluation-led design for public value and client trust. European Journal of Information Systems 16, 2 (2007), 134--148.
[11]
Anderson Itaborahy, Káthia Oliveira, and Rildo Ribeiro dos Santos. 2008. Value-Based Software Project Management - A Business Perspective on Software Projects. (01 2008), 218--225.
[12]
Maxine Kamin. 2010. 10 Steps to Successful Customer Service. American Society for Training and Development.
[13]
Mahvish Khurum, Tony Gorschek, and Magnus Wilson. 2013. The software value map---an exhaustive collection of value aspects for the development of software intensive products. Journal of Software: Evolution and Process 25, 7 (2013), 711--741.
[14]
Dean Leffingwell and Don Widrig. 2000. Managing software requirements: a unified approach. Addison-Wesley Professional.
[15]
OECD. 2014. Recommendation of the Council on Digital Government Strategies. Disponível em http://www.oecd.org/gov/digital-government/Recommendation-digital-government-strategies.pdf. Accessado em: 2017-05-25.
[16]
RFB. 2017. Portal da Transparência. Disponível em http://www.portaltransparencia.gov.br/PortalComprasDiretasPesquisaAcaoFavorecido.asp?Ano=2017&codigoAcao=20VG&codigoFuncao=04&codigoAcao=20VG&codigoFuncao=04. Acessado em: 2018-02-07.
[17]
Colin Robson. 2002. Real world research. Blackwell Publishing.
[18]
Mikko Rönkkö, Christian Frühwirth, and Stefan Biffl. 2009. Integrating value and utility concepts into a value decomposition model for value-based software engineering. Product-Focused Software Process Improvement (2009), 362--374.
[19]
Gerard L Rossy and Russell D Archibald. 1992. Building commitment in project teams. Disponível em https://www.pmi.org/learning/library/building-commitment-project-teams-2087. Project Management Institute. Acessado em: 2018-04-26.
[20]
Per Runeson and Martin Höst. 2009. Guidelines for conducting and reporting case study research in software engineering. Empirical software engineering 14, 2 (2009), 131.
[21]
I. Sommerville. 2011. Engenharia de software. Pearson Prentice Hall.
[22]
Chien-Chih Yu. 2008. Building a Value-Centric e-Government Service Framework Based on a Business Model Perspective. (2008).

Cited By

View all
  • (2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024

Index Terms

  1. Business value characterization in software projects for electronic government in the Brazilian federal government

      Recommendations

      Comments

      Information & Contributors

      Information

      Published In

      cover image ACM Other conferences
      SBES '18: Proceedings of the XXXII Brazilian Symposium on Software Engineering
      September 2018
      379 pages
      ISBN:9781450365031
      DOI:10.1145/3266237
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

      Publisher

      Association for Computing Machinery

      New York, NY, United States

      Publication History

      Published: 17 September 2018

      Permissions

      Request permissions for this article.

      Check for updates

      Author Tags

      1. business value
      2. e-gov
      3. eletronic government

      Qualifiers

      • Research-article

      Conference

      SBES '18
      SBES '18: XXXII BRAZILIAN SYMPOSIUM ON SOFTWARE ENGINEERING
      September 17 - 21, 2018
      Sao Carlos, Brazil

      Acceptance Rates

      SBES '18 Paper Acceptance Rate 38 of 140 submissions, 27%;
      Overall Acceptance Rate 147 of 427 submissions, 34%

      Contributors

      Other Metrics

      Bibliometrics & Citations

      Bibliometrics

      Article Metrics

      • Downloads (Last 12 months)4
      • Downloads (Last 6 weeks)0
      Reflects downloads up to 15 Feb 2025

      Other Metrics

      Citations

      Cited By

      View all
      • (2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024

      View Options

      Login options

      View options

      PDF

      View or Download as a PDF file.

      PDF

      eReader

      View online with eReader.

      eReader

      Figures

      Tables

      Media

      Share

      Share

      Share this Publication link

      Share on social media