Erizamsha Hassan
ABSTRACT
Information has always been deemed as essential and forms the core of continuity and relevance in any organization. Information quality plays a significant role in decision-making apart from fulfilling the users' information requirements to meet their respective needs. It is also key in mitigating certain risks. Organizations that do not practice information quality management are seen as "unethical" and thus, could face repercussions in their performance. This study aims at identifying factors that influence the quality of information in public organizations in Malaysia and how these determining factors give impact to the quality of information in the Malaysian public services. Hence, it has constructed 13 hypotheses in order to examine the relationship between factors that influence the quality of information and the quality of the information itself. The data were collected using the questionnaire which was then analyzed using the PLS-SEM approach. The findings indicate that organizational leadership should give priority to ten factors that have been proven to influence the quality of information in order to empower the information quality management practices, thereby enhancing the delivery performance of public services.
- Tyler, J. E. 2017. Asset management the track towards quality documentation. Records Management Journal. 27, 3, 302--317.Google Scholar
Cross Ref
- Alenezi, H., Tarhini, A., and Sharma, S. K. 2015. Development of quantitative model to investigate the strategic relationship between information quality and e-government benefits. Transforming Government: People, Process and Policy. 9, 3, 324--351.Google ScholarCross Ref
- Xu, H. 2003. Critical Success Factors for Accounting Information Systems Data Quality. Doctoral Thesis. University of Southern Queensland, Australia.Google Scholar
- Xu, H. 2015. What are the most important factors for accounting information quality and their impact on AIS data quality outcomes? ACM J. Data Inf. Qual. 5, Article 14 (February 2015), 22 pages. Google ScholarDigital Library
- Baškarada, S. and Koronios, A. 2014. Critical Success Factor Framework for Information Quality Management. Information Systems Management. 31, 4, 276--295. Google ScholarDigital Library
- Baškarada, S. 2009. Information Quality Management Capability Maturity Model. Vieweg+Teubner, Wiesbaden, Germany.Google Scholar
- Jylhä, T. and Suvanto, M. E. 2015. Impacts of poor quality of information in the facility management field. Facilities. 33, 5/6, 302--319.Google Scholar
- Wang, R. Y. and Strong, D. M. 1996. Beyond accuracy: What data quality means to data consumers. Journal of Management Information Systems. 12, 4, 5--33. Google ScholarDigital Library
- Levis, M. 2011. Information Quality Training Requirements Analysis Guideline Demonstrated in a Healthcare Context. Doctoral Thesis. Dublin City University.Google Scholar
- Ge, M. 2009. Information quality assessment and effects on inventory decision-making. Doctoral Thesis. Dublin City University.Google Scholar
- English, L. P. 2009. Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems. Wiley Publishing, Indianapolis. Google ScholarDigital Library
- Lin, C. S. 2008. Building a Framework for Improving Data Quality in Engineering Asset Management. Doctoral Thesis. University of South Australia.Google Scholar
- Al-Hiyari, M. H. H., Al-Mashregy, N., Mat, K, N., and Alekam, J. M. 2013. Factors that affect accounting information system implementation and accounting information quality: A survey in University Utara Malaysia. American Journal of Economics. 3, 1, 27--31.Google Scholar
- Oakland, J. 2011. Leadership and policy deployment: the backbone of TQM. Total Quality Management and Business Excellence. 22, 5, 517--534.Google ScholarCross Ref
- Das, A., Paul, H., and Swierczek, F. W. 2008. Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry. Benchmarking: An International Journal. 15, 1, 52--72.Google Scholar
- Bakar, F. A. A., Subari, K., and Daril, M. A. M. 2015. Critical success factors of Lean Six Sigma deployment: a current review. International Journal of Lean Six Sigma. 6, 4, 339--348.Google ScholarCross Ref
- Aquilani, B., Silvestri, C., Ruggieri, A., and Gatti, C. 2017. A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal. 29, 1, 184--213.Google ScholarCross Ref
- Ahire, S. L., Golhar, D. Y., and Waller, M. A. 1996. Development and validation of TQM implementation constructs. Decision Sciences. 27, 1 (March 1996), 23--56.Google ScholarCross Ref
- Kumar, V. and Sharma, R. R. K. 2017. An empirical investigation of critical success factors influencing the successful TQM implementation for firms with different strategic orientation. International Journal of Quality & Reliability Management. 34, 9, 1530--1550.Google Scholar
- ARMA International. Generally Accepted Recordkeeping Principles: Information Governance Maturity Model. Retrieved November 13, 2015 from http://www.arma.org/principles.Google Scholar
- Psomas, E. L. and Jaca, C. 2016. The impact of total quality management on service company performance: evidence from Spain. International Journal of Quality & Reliability Management. 33, 3, 380--398.Google Scholar
- Tee, W., Bowen, P. L., Doyle, P., and Rohde, F. H. 2007. Factors influencing organizations to improve data quality in their information systems. Accounting and Finance. 47, 2, 335--355.Google ScholarCross Ref
- Lubis, M. A. 2012. Pengaruh Mekanisma Tadbir Urus Korporat Terhadap Kualiti Data Industri Perkilangan Di Sumatera Utara, Indonesia. Doctoral Thesis. Universiti Utara Malaysia.Google Scholar
Index Terms
- Determinant Factors of Information Quality in the Malaysian Public Sector
Recommendations
Critical Success Factors Affecting Information System Satisfaction in Public Sector Organizations: A Perspective on the Mediating Role of Information Quality
Many studies have investigated technology adoption in western countries and ignored the Arab region. The available Arab studies focused on the technology adoption model (TAM) and its subsequent variations while leaving important factors such as ...
The Role of E-Service Quality and Information Quality in Creating Perceived Value: Antecedents to Web Site Loyalty
This theory-testing study is an examination of the influences of perceived information quality and perceived e-service quality in determining perceived value, and the influence of these three constructs in determining web site loyalty intentions. The ...
Assessing information quality by six sigma method
DASFAA'12: Proceedings of the 17th international conference on Database Systems for Advanced ApplicationsInformation is the most critical resource of any organization. However, its value to the organization is dependent on its quality. In order to manage information quality, the foremost requirement is the ability of the organization to evaluate the ...
Comments