research-article

Caring for IT Security: Accountabilities, Moralities, and Oscillations in IT Security Practices

Authors:

Andreas Poller,

Susann WagenknechtAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 2, Issue CSCW

Article No.: 92, Pages 1 - 20

https://doi.org/10.1145/3274361

Published: 01 November 2018 Publication History

Abstract

Despite being considered a fundamental issue in the design, use, and appropriation of digital technologies, IT security has found but little attention in CSCW so far. Approaches in Human-Computer Interaction and Software Engineering do not account appropriately for the weave of dispersed practices that it takes to 'do' IT security---practices that involve a heterogeneous set of actors and unfold at diverse sites and across organizational, legal, and professional boundaries. In this paper we propose to conceive of IT security through the lens of care, a notion that we draw from Science and Technology Studies. Caring for IT security requires continuous, often invisible work that relies upon tinkering and experimentation and addresses perennial oscillations between in-/securities. Caring for IT security, then, engages with established accountabilities and cultivates a moral stance that refrains from blaming insecurities upon single actors. We conclude with outlining a caring approach to IT security for CSCW.

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Cited By

Mathew A(2024)Unscripted Practices for Uncertain Events: Organizational Problems in Cybersecurity Incident ManagementScience, Technology, & Human Values10.1177/0162243924124041149:4(827-850)Online publication date: 9-Apr-2024
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Kocksch LJensen T(2024)The Mundane Art of Cybersecurity: Living with Insecure IT in Danish Small- and Medium-Sized EnterprisesProceedings of the ACM on Human-Computer Interaction10.1145/36868938:CSCW2(1-17)Online publication date: 8-Nov-2024
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Caring for IT Security: Accountabilities, Moralities, and Oscillations in IT Security Practices

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 2, Issue CSCW

November 2018

4104 pages

EISSN:2573-0142

DOI:10.1145/3290265

Editors:
Karrie Karahalios
University of Illinois & Adobe
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Andrés Monroy-Hernández
Snap Inc.
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Airi Lampinen
Stockholm University
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Geraldine Fitzpatrick
Vienna University of Technology

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Copyright © 2018 ACM.

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Published: 01 November 2018

Published in PACMHCI Volume 2, Issue CSCW

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Cited By

Mathew A(2024)Unscripted Practices for Uncertain Events: Organizational Problems in Cybersecurity Incident ManagementScience, Technology, & Human Values10.1177/0162243924124041149:4(827-850)Online publication date: 9-Apr-2024
Kocksch LJensen T(2024)The Mundane Art of Cybersecurity: Living with Insecure IT in Danish Small- and Medium-Sized EnterprisesProceedings of the ACM on Human-Computer Interaction10.1145/36868938:CSCW2(1-17)Online publication date: 8-Nov-2024
Mcclearn JJensen RTalhouk R(2024)Security Patchworking in Lebanon: Infrastructuring Across Failing InfrastructuresProceedings of the ACM on Human-Computer Interaction10.1145/36373978:CSCW1(1-26)Online publication date: 26-Apr-2024
Nepal SHernandez JLewis RChaudhry AHouck BKnudsen ERojas RTankus BPrafullchandra HCzerwinski M(2024)Burnout in Cybersecurity Incident Responders: Exploring the Factors that Light the FireProceedings of the ACM on Human-Computer Interaction10.1145/36373048:CSCW1(1-35)Online publication date: 26-Apr-2024
Kaufhold MRiebe TBayer MReuter C(2024)‘We Do Not Have the Capacity to Monitor All Media’: A Design Case Study on Cyber Situational Awareness in Computer Emergency Response TeamsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642368(1-16)Online publication date: 11-May-2024
Demjaha APym DCaulfield TParkin S(2024)‘The trivial tickets build the trust’: a co-design approach to understanding security support interactions in a large universityJournal of Cybersecurity10.1093/cybsec/tyae00710:1Online publication date: 20-Jun-2024
Zakharova IJarke J(2024)Care-ful data studies: or, what do we see, when we look at datafied societies through the lens of care?Information, Communication & Society10.1080/1369118X.2024.231675827:4(651-664)Online publication date: 19-Feb-2024
Kocksch LKocksch L(2024)TinkeringFragile Computing10.1007/978-981-99-9807-4_3(77-113)Online publication date: 18-Jun-2024
Kocksch LKocksch L(2024)IntroductionFragile Computing10.1007/978-981-99-9807-4_1(1-18)Online publication date: 18-Jun-2024
Coban A(2024)Performing TechnocapitalismundefinedOnline publication date: 2-Apr-2024
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