skip to main content
10.1145/3275116.3275129acmotherconferencesArticle/Chapter ViewAbstractPublication PagesmindtrekConference Proceedingsconference-collections
research-article

Robotic Process Automation - Creating Value by Digitalizing Work in the Private Healthcare?

Published: 10 October 2018 Publication History

Abstract

Organizations are applying digitalization to the constantly increasing amounts of different organizational processes [2]. The healthcare sector is also changing and actively seeking better ways to enhance performance, especially in the private healthcare sector [7]. Automation of workflow processes, e.g., Robotic Process Automation (RPA), in organizations has been emerging as a solution to this demand [3, 4]. To meet this clear demand, automation of workflow processes in organizations has been a rising trend during the past few years [3]. We analyze the value creating functions of the RPA potential in the private healthcare industry sector, using modified Walter et al.'s function-oriented value analysis as our theoretical lens for identifying the potential of RPA.

References

[1]
Saari, E., Käpykangas. S. and Hasu, M. (2016). The Cinderella Story - A Skilled Worker's New Chance in the Digitalization of Services. Proceedings of 26th Annual RESER Conference 2016.
[2]
Lacity, M., Willcocks, L. and Craif, A. (2015a). Robotic Process Automation: Mature Capabilities in the Energy Sector. The Outsourcing Unit Working Research Paper Series. October 2015. Paper 15/06, pp. 1--19.
[3]
Davenport, T.H. and Kirby, J. (2016). Just How Smart Are Smart Machines? MIT Sloan Management Review, Vol 57, No. 3., pp. 21--25.
[4]
Lu, H., Li. Y., Chen, M., Kim, H. and Serikawa, S. (2017) Brain Intelligence: Go Beyond Artificial Intelligence. Mobile Networks and Applications 2017, pp 1--8.
[5]
Willcocks, L., Lacity, M. and Craig, A. (2015a). The IT Function and Robotic Process Automation. The Outsourcing Unit Working Research Paper Series. October 2015. Paper 15/05 pp. 1--39.
[6]
Willcocks, L., Lacity, M. and Craig, A. (2015b). Robotic Automation at Xchanging. The Outsourcing Unit Working Research Paper Series. June 2015. Paper 15/03 pp. 1--26.
[7]
Ratia, M. and Myllärniemi, J. (2018). Beyond IC 4.0: The Future Potential of BI in the Private Healthcare. Proceedings IFKAD 2018. Delft, Netherlands, 4-6 July 2018, pp. 1652--1667.
[8]
Ojala, A. and Helander, N. (2014). Value Creation and Evolution of a Value Network: A Longitudinal Case Study on a Platform-as-a-Service Provider. System Sciences (HICSS), 2014 47th Hawaii International Conference on, Issue Date: 6-9 Jan. 2014.
[9]
Hugos, M.H. and Hulitzky, D. (2011). Business in the Cloud: What Every Business Needs to Know About Cloud Computing. John Wiley & Sons, Inc.
[10]
Lapierre J. (2000). Customer-perceived value in industrial contexts, Journal of Business & Industrial Marketing 2/3, pp.122--145.
[11]
Parolini, C. (1999). The Value Net. A Tool for Competitive Strategy, John Wiley & Sons Ltd: Great Britain.
[12]
Walter, A., Ritter, T. and Gemünden, H.G. (2001). Value creation in buyer-seller relationships. Industrial Marketing Management 30(4), pp.365--377.
[13]
Myllärniemi, J. and Helander, N. (2012). Healthcare System as a Value Network. World Review of Entrepreneurship, Management and Sustainable Development. 2012, Vol.8, Issue 2.
[14]
Hagen, H.-O. and Hagsten, E. (2006), "Därför behöver produktiviteten i den offentliga sektorn mätas". Rapport till Expertgruppen för Studier i Samhällsekonomi 2006:2, Fritzes, Stockholm.
[15]
Nordgren, L. (2009). Value creation in health care services -- developing service productivity. Experiences from Sweden. International Journal of Public Sector Management Vol.22 No. 2, 2009, pp.114--127.
[16]
Fernandez, D. and Aman, A. (2018). Impacts of Robotic Process Automation on Global Accounting Services. Asian Journal of Accounting and Governance 9, pp. 127--140.
[17]
Bataller, C., Jacquot, A. & Torres S. R. 2017. Robotic Process Automation. US 9555544 B2. Retrieved from https://www.google.com/patents/US9555544
[18]
Kirchmer, M. (2017). Robotic Process Automation - Pragmatic Solution or Dangerous Illusion? Business Transformation & Operational Excellence World Summit (BTOES). 2017.
[19]
Myllärniemi, J., Okkonen, J., Paavilainen, J., & Vuori, V. (2012). Negative competition steering patient flow in a public-private healthcare co-opetition setting-a Finnish case. World Review of Entrepreneurship, Management and Sustainable Development, 8(2), pp. 208--220.
[20]
Yin, R.K. (2003). Case Study Research: Design and Methods. 3rd ed., Sage, Thousand Oaks.
[21]
Yeoh W. and Koronios A. (2010). Critical success factors for business intelligence systems. Journal of computer information systems, Spring 2010, pp. 23--32.
[22]
Nykänen, E., Järvenpää, M., and Teittinen, H. (2016). Business intelligence in decision making in Finnish enterprises. Nordic Journal of Business, 65 (2), pp. 24--44.
[23]
Qu, S.Q. and Dumay, J., (2011). The qualitative research interview. Qualitative Research in Accounting & Management, 8(3), pp. 238--264.
[24]
McLellan, E., MacQueen, K. M. and Neidig, J L. (2003). Beyond the Qualitative Interview: Data Preparation and Transcription. Sage Journals, Feb 2003, pp. 63--84.
[25]
Ratia, M. and Myllärniemi, J. (2017). Business Intelligence Tools for Private Healthcare Data-Driven Value Creation. Proceedings IFKAD 2017. St. Petersburg, Russia, 7-9 June 2017, pp. 408--419.
[26]
Myllärniemi, J. (2013). Knowledge processes in healthcare network - a case study. 8th International Forum on Knowledge Asset Dynamics, IFKAD 2013, 12.-14.6.2013, Zagreb, Croatia. Zagreb, Croatia: Institute of Knowledge Asset Management, pp.1223--1236.
[27]
Lacity, M., Willcocks, L. and Craif, A. (2015b). Robotic Process Automation at Telefónica O2. The Outsourcing Unit Working Research Paper Series. April 2015. Paper 15/02, pp. 1--19.
[28]
Qu, S. Q. and Dumay, J. (2011). The qualitative research interview, Qualitative Research in Accounting & Management, Vol. 8 Issue 3, pp.238--264.
[29]
Doyle, J.K. (2004). Introduction to interviewing techniques. In Wood, D.W. (Ed.), Handbook for IQP Advisors and Students, Worcester Polytechnic Institute, Worcester, MA.
[30]
Kvale, S. and Brinkmann, S. (2009). Inter Views: Learning the Craft of Qualitative Research Interviewing, Sage, Los Angeles, CA.
[31]
Leopold, H., van der Aa, H. and Reijers, H. A. (2018). Identifying Candidate Tasks for Robotic Process Automation in Textual Process Descriptions. Business-Process and Information Systems Modeling. 2018, pp. 67--81.
[32]
Laurenza, E., Quintano, M., Schiavone, F. and Vrontis, D. (2018). The effect of digital technologies adoption in healthcare industry: a case based analysis. Business Process Management Journal, Vol. 24 Issue 5, pp.1124--1144.
[33]
Krefting, L. (1991). Rigor in Qualitative Research: The Assessment of Trustworthiness. American Journal of Occupational Therapy. March 1991, Vol. 45, Number 3, pp. 214--222.
[34]
Guba, E. G. (1981). Criteria for assessing the trustworthiness of naturalistic inquiries. Educational Resources Information Center Annual Review Paper, 29, pp. 75--91.

Cited By

View all
  • (2025)AI-Enhanced Robotic Process Automation: A Review of Intelligent Automation InnovationsIEEE Access10.1109/ACCESS.2024.351327913(173-197)Online publication date: 2025
  • (2025)Limitations of Techno-empowerment: Multi-method Research on the Perception of Autonomous Machines in Human-centered and Sustainable Automation with Artificial IntelligenceFuture Workscapes: Strategic Insights and Innovations in Human Resources and Organizational Development10.1108/S2051-23332025000011A001(3-14)Online publication date: 17-Feb-2025
  • (2024)Increasing Trends of Artificial Intelligence With Robotic Process Automation in Health Care: A Narrative ReviewCureus10.7759/cureus.69680Online publication date: 18-Sep-2024
  • Show More Cited By

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences
Mindtrek '18: Proceedings of the 22nd International Academic Mindtrek Conference
October 2018
282 pages
ISBN:9781450365895
DOI:10.1145/3275116
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

In-Cooperation

  • Tampere University of Technology
  • UTA: The University of Tampere
  • SIGCHI Finland: ACM SIGCHI Finland
  • Tampere University of Applied Sciences

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 October 2018

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. Healthcare
  2. Robotic Process Automation
  3. digitalization of knowledge work
  4. value creation

Qualifiers

  • Research-article
  • Research
  • Refereed limited

Conference

Mindtrek 2018
Mindtrek 2018: Academic Mindtrek 2018
October 10 - 11, 2018
Tampere, Finland

Acceptance Rates

Mindtrek '18 Paper Acceptance Rate 34 of 68 submissions, 50%;
Overall Acceptance Rate 110 of 207 submissions, 53%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)156
  • Downloads (Last 6 weeks)7
Reflects downloads up to 17 Feb 2025

Other Metrics

Citations

Cited By

View all
  • (2025)AI-Enhanced Robotic Process Automation: A Review of Intelligent Automation InnovationsIEEE Access10.1109/ACCESS.2024.351327913(173-197)Online publication date: 2025
  • (2025)Limitations of Techno-empowerment: Multi-method Research on the Perception of Autonomous Machines in Human-centered and Sustainable Automation with Artificial IntelligenceFuture Workscapes: Strategic Insights and Innovations in Human Resources and Organizational Development10.1108/S2051-23332025000011A001(3-14)Online publication date: 17-Feb-2025
  • (2024)Increasing Trends of Artificial Intelligence With Robotic Process Automation in Health Care: A Narrative ReviewCureus10.7759/cureus.69680Online publication date: 18-Sep-2024
  • (2024)AI-Driven Service MarketingAI Innovations in Service and Tourism Marketing10.4018/979-8-3693-7909-7.ch003(35-56)Online publication date: 26-Jul-2024
  • (2024)The Symphony of EfficiencyClinical Practice and Unmet Challenges in AI-Enhanced Healthcare Systems10.4018/979-8-3693-2703-6.ch013(249-266)Online publication date: 5-Aug-2024
  • (2024)Best practices for business process automation description – a case studyEnterprise Information Systems10.1080/17517575.2024.240047418:10Online publication date: 12-Sep-2024
  • (2024)Artificial intelligence in healthcare: A focus on the best practicesITM Web of Conferences10.1051/itmconf/2024690201069(02010)Online publication date: 13-Dec-2024
  • (2024)Literature review on the sustainable implementation of Robotic Process Automation (RPA) in medical and healthcare administrative servicesProcedia Computer Science10.1016/j.procs.2024.06.159239(166-176)Online publication date: 2024
  • (2023)A framework to support Robotic process automationJournal of Information Technology10.1177/0268396223116506639:1(149-166)Online publication date: 30-Mar-2023
  • (2023)FlowMind: Automatic Workflow Generation with LLMsProceedings of the Fourth ACM International Conference on AI in Finance10.1145/3604237.3626908(73-81)Online publication date: 27-Nov-2023
  • Show More Cited By

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Figures

Tables

Media

Share

Share

Share this Publication link

Share on social media