skip to main content
10.1145/3279778.3279803acmconferencesArticle/Chapter ViewAbstractPublication PagesissConference Proceedingsconference-collections
research-article

Hands-Free Remote Collaboration Over Video: Exploring Viewer and Streamer Reactions

Authors Info & Claims
Published:19 November 2018Publication History

ABSTRACT

Video conferencing is often used to connect geographically distributed users and can be used to help them engage in a shared activity in a mobile setting for remote collaboration. One key limitation of today's systems however is that they typically only provide one camera view, which often requires users to hold a mobile phone during the activity. In this paper, we explore the opportunities and challenges of utilizing multiple cameras to create a hands-free, mobile, remote collaboration experience. Results from a study with 54 participants (18 groups of three) revealed that remote viewers could actively participate in an activity with the help of our system and that both the local participant and remote viewers preferred hands-free mode over traditional video conferencing. Our study also revealed insights on how remote viewers manage multiple camera views and showed how automation can improve the experience.

Skip Supplemental Material Section

Supplemental Material

iss1124s.mp4

mp4

33.3 MB

p85-unver.mp4

mp4

320.1 MB

References

  1. Bill Buxton. 2008. Being Human in a Digital World. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '08). Google ScholarGoogle ScholarDigital LibraryDigital Library
  2. Susan R. Fussell, Robert E. Kraut, and Jane Siegel. 2000. Coordination of Communication: Effects of Shared Visual Context on Collaborative Work. In Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work (CSCW '00), 21--30. Google ScholarGoogle ScholarDigital LibraryDigital Library
  3. Susan R. Fussell, Leslie D. Setlock, and Robert E. Kraut. 2003. Effects of Head-mounted and Scene-oriented Video Systems on Remote Collaboration on Physical Tasks. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '03), 513--520. Google ScholarGoogle ScholarDigital LibraryDigital Library
  4. William W. Gaver, Abigail Sellen, Christian Heath, and Paul Luff. 1993. One is Not Enough: Multiple Views in a Media Space. In Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems (CHI '93), 335--341. Google ScholarGoogle ScholarDigital LibraryDigital Library
  5. Carl Gutwin and Saul Greenberg. 2001. THE IMPORTANCE OF AWARENESS FOR TEAM COGNITION IN DISTRIBUTED COLLABORATION. Retrieved July 4, 2017 from http://prism.ucalgary.ca//handle/1880/45867Google ScholarGoogle Scholar
  6. William A. Hamilton, John Tang, Gina Venolia, Kori Inkpen, Jakob Zillner, and Derek Huang. 2016. Rivulet: Exploring Participation in Live Events Through Multi-Stream Experiences. In Proceedings of the ACM International Conference on Interactive Experiences for TV and Online Video (TVX '16), 31--42. Google ScholarGoogle ScholarDigital LibraryDigital Library
  7. Pamela J. Hinds. 1999. The Cognitive and Interpersonal Costs of Video. Media Psychology 1, 4: 283--311.Google ScholarGoogle ScholarCross RefCross Ref
  8. Kori Inkpen, Brett Taylor, Sasa Junuzovic, John Tang, and Gina Venolia. 2013. Experiences2Go: Sharing Kids' Activities Outside the Home with Remote Family Members. In Proceedings of the 2013 Conference on Computer Supported Cooperative Work (CSCW '13), 1329--1340. Google ScholarGoogle ScholarDigital LibraryDigital Library
  9. Dan Jackson, James Nicholson, Gerrit Stoeckigt, Rebecca Wrobel, Anja Thieme, and Patrick Olivier. 2013. Panopticon: A Parallel Video Overview System. In Proceedings of the 26th Annual ACM Symposium on User Interface Software and Technology (UIST '13), 123--130. Google ScholarGoogle ScholarDigital LibraryDigital Library
  10. Brennan Jones, Anna Witcraft, Scott Bateman, Carman Neustaedter, and Anthony Tang. 2015. Mechanics of Camera Work in Mobile Video Collaboration. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15), 957--966. Google ScholarGoogle ScholarDigital LibraryDigital Library
  11. Sasa Junuzovic, Kori Inkpen, Tom Blank, and Anoop Gupta. 2012. IllumiShare: Sharing Any Surface. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '12), 1919--1928. Google ScholarGoogle ScholarDigital LibraryDigital Library
  12. Seungwon Kim, Sasa Junuzovic, and Kori Inkpen. 2014. The Nomad and the Couch Potato: Enriching Mobile Shared Experiences with Contextual Information. In Proceedings of the 18th International Conference on Supporting Group Work (GROUP '14), 167--177. Google ScholarGoogle ScholarDigital LibraryDigital Library
  13. Ryohei Komiyama, Takashi Miyaki, and Jun Rekimoto. 2017. JackIn Space: Designing a Seamless Transition Between First and Third Person View for Effective Telepresence Collaborations. In Proceedings of the 8th Augmented Human International Conference (AH '17), 14:1--14:9. Google ScholarGoogle ScholarDigital LibraryDigital Library
  14. Robert E. Kraut, Darren Gergle, and Susan R. Fussell. 2002. The Use of Visual Information in Shared Visual Spaces: Informing the Development of Virtual Co-presence. In Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW '02), 31--40. Google ScholarGoogle ScholarDigital LibraryDigital Library
  15. Matthew K. Miller, Regan L. Mandryk, Max V. Birk, Ansgar E. Depping, and Tushita Patel. 2017. Through the Looking Glass: The Effects of Feedback on Self-Awareness and Conversational Behaviour During Video Chat. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17), 5271--5283. Google ScholarGoogle ScholarDigital LibraryDigital Library
  16. Ahmed E. Mostafa, Kori Inkpen, John C. Tang, Gina Venolia, and William A. Hamilton. 2016. SocialStreamViewer: Guiding the Viewer Experience of Multiple Streams of an Event. In Proceedings of the 19th International Conference on Supporting Group Work (GROUP '16), 287--291. Google ScholarGoogle ScholarDigital LibraryDigital Library
  17. Erick Oduor, Carman Neustaedter, William Odom, Anthony Tang, Niala Moallem, Melanie Tory, and Pourang Irani. 2016. The Frustrations and Benefits of Mobile Device Usage in the Home when Co-Present with Family Members. In Proceedings of the 2016 ACM Conference on Designing Interactive Systems (DIS '16), 1315--1327. Google ScholarGoogle ScholarDigital LibraryDigital Library
  18. Kenton O'Hara, Alison Black, and Matthew Lipson. 2006. Everyday Practices with Mobile Video Telephony. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '06), 871--880. Google ScholarGoogle ScholarDigital LibraryDigital Library
  19. Kenton O'hara, Jesper Kjeldskov, and Jeni Paay. 2011. Blended Interaction Spaces for Distributed Team Collaboration. ACM Trans. Comput.-Hum. Interact. 18, 1: 3:1--3:28. Google ScholarGoogle ScholarDigital LibraryDigital Library
  20. Stuart Reeves, Christian Greiffenhagen, Martin Flintham, Steve Benford, Matt Adams, Ju Row Farr, and Nicholas Tandavantij. 2015. I'D Hide You: Performing Live Broadcasting in Public. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15), 2573--2582. Google ScholarGoogle ScholarDigital LibraryDigital Library
  21. Anthony Tang, Omid Fakourfar, Carman Neustaedter, and Scott Bateman. 2017. Collaboration with 360$^\circ$ Videochat: Challenges and Opportunities. In Proceedings of the 2017 Conference on Designing Interactive Systems (DIS '17), 1327--1339. Google ScholarGoogle ScholarDigital LibraryDigital Library
  22. John C. Tang and Scott L. Minneman. 1990. VideoDraw: A Video Interface for Collaborative Drawing. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '90), 313--320. Google ScholarGoogle ScholarDigital LibraryDigital Library
  23. John C. Tang, Gina Venolia, and Kori M. Inkpen. 2016. Meerkat and Periscope: I Stream, You Stream, Apps Stream for Live Streams. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16), 4770--4780. Google ScholarGoogle ScholarDigital LibraryDigital Library
  24. John C. Tang, Gina Venolia, and Kori M. Inkpen. 2018. Crowdcasting: Remotely Participating in Live Events Through Multiple Live Streams.Google ScholarGoogle Scholar
  25. Thiago Teixeira, Deokwoo Jung, and Andreas Savvides. 2010. Tasking Networked CCTV Cameras and Mobile Phones to Identify and Localize Multiple People. In Proceedings of the 12th ACM International Conference on Ubiquitous Computing (UbiComp '10), 213--222. Google ScholarGoogle ScholarDigital LibraryDigital Library
  26. Jose Eurico de Vasconcelos Filho, Kori M. Inkpen, and Mary Czerwinski. 2009. Image, Appearance and Vanity in the Use of Media Spaces and Video Conference Systems. In Proceedings of the ACM 2009 International Conference on Supporting Group Work (GROUP '09), 253--262. Google ScholarGoogle ScholarDigital LibraryDigital Library
  27. Jiejun Xu, Zefeng Ni, Carter De Leo, Thomas Kuo, and Bangalore Manjunath. 2010. Spatial-temporal Understanding of Urban Scenes Through Large Camera Network. In Proceedings of the 1st ACM International Workshop on Multimodal Pervasive Video Analysis (MPVA'10), 29--32. Google ScholarGoogle ScholarDigital LibraryDigital Library
  28. Svetlana Yarosh, Stephen Cuzzort, Hendrik Müller, and Gregory D. Abowd. 2009. Developing a Media Space for Remote Synchronous Parent-child Interaction. In Proceedings of the 8th International Conference on Interaction Design and Children (IDC '09), 97--105. Google ScholarGoogle ScholarDigital LibraryDigital Library

Index Terms

  1. Hands-Free Remote Collaboration Over Video: Exploring Viewer and Streamer Reactions

        Recommendations

        Comments

        Login options

        Check if you have access through your login credentials or your institution to get full access on this article.

        Sign in
        • Published in

          cover image ACM Conferences
          ISS '18: Proceedings of the 2018 ACM International Conference on Interactive Surfaces and Spaces
          November 2018
          499 pages
          ISBN:9781450356947
          DOI:10.1145/3279778

          Copyright © 2018 ACM

          Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

          Publisher

          Association for Computing Machinery

          New York, NY, United States

          Publication History

          • Published: 19 November 2018

          Permissions

          Request permissions about this article.

          Request Permissions

          Check for updates

          Qualifiers

          • research-article

          Acceptance Rates

          ISS '18 Paper Acceptance Rate28of105submissions,27%Overall Acceptance Rate147of533submissions,28%

        PDF Format

        View or Download as a PDF file.

        PDF

        eReader

        View online with eReader.

        eReader