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View all- Kirilov LMitev Y(2022)Key Performance Indicators to Improve e-Mail Service Quality Through ITIL FrameworkRecent Advances in Computational Optimization10.1007/978-3-031-06839-3_5(79-93)Online publication date: 17-Sep-2022
Adoption of cloud computing has resulted in the necessity of management principles and processes specifically designed for cloud computing services. Management principles and processes have significant importance for cloud service consumers while ...
Information Technology Infrastructure Library ITIL is a popular framework for IT governance, but little academic research on ITIL exists. The authors investigate the overlap between ITIL and IT governance practices to illustrate ITIL's potential to ...
A growing number of organizations are implementing the ITIL (IT Infrastructure Library) “best practice” framework in an attempt to improve their IT service management processes. However, not all ITIL implementations are successful and some companies ...
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