research-article

"Give Me the Support I Want!": The Effect of Matching an Embodied Conversational Agent's Social Support to Users' Social Support Needs in Fostering Positive User-Agent Interaction

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Lewen WeiAuthors Info & Claims

HAI '18: Proceedings of the 6th International Conference on Human-Agent Interaction

Pages 106 - 113

https://doi.org/10.1145/3284432.3284462

Published: 04 December 2018 Publication History

HAI '18: Proceedings of the 6th International Conference on Human-Agent Interaction

"Give Me the Support I Want!": The Effect of Matching an Embodied Conversational Agent's Social Support to Users' Social Support Needs in Fostering Positive User-Agent Interaction

Pages 106 - 113

Abstract
References

Abstract

Do users' general social support needs influence their satisfaction with embodied conversational agents' (ECAs) social support? We examined this research question by conducting a 2 (an agent's social support: informational vs. emotional) x 2 (a user's general social support needs: informational vs. emotional) between-subjects online experiment. Participants (N = 132) first indicated their general social support needs and then interacted with a virtual health coach, Andy, who talked about the importance of stress management. Then, Andy gave participants either informational or emotional social support on their initiation to manage their stress. Our results indicate that participants rated Andy higher on trustworthiness and likability when her social support matched their support needs, and this pattern was especially stronger for those with emotional support needs. Moreover, for these participants, we found that trustworthiness and likability significantly mediated the effect of the agent's matched social support on their attitudinal and behavioral outcomes.

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Cited By

Chaudhry BIslam A(2022)A Mobile Application-Based Relational Agent as a Health Professional for COVID-19 Patients: Design, Approach, and ImplicationsInternational Journal of Environmental Research and Public Health10.3390/ijerph19211379419:21(13794)Online publication date: 24-Oct-2022
https://doi.org/10.3390/ijerph192113794
Loveys KHiko CSagar MZhang XBroadbent E(2022)“I felt her company”International Journal of Human-Computer Studies10.1016/j.ijhcs.2021.102771160:COnline publication date: 1-Apr-2022
https://dl.acm.org/doi/10.1016/j.ijhcs.2021.102771
Elshan EZierau NEngel CJanson ALeimeister J(2022)Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and FutureInformation Systems Frontiers10.1007/s10796-021-10230-924:3(699-730)Online publication date: 4-Jan-2022
https://doi.org/10.1007/s10796-021-10230-9
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cover image ACM Conferences

HAI '18: Proceedings of the 6th International Conference on Human-Agent Interaction

December 2018

402 pages

ISBN:9781450359535

DOI:10.1145/3284432

General Chairs:
Michita Imai
Keio University, Japan
,
Tim Norman
University of Southampton, UK
,
Program Chairs:
Elizabeth Sklar
King's College London, UK
,
Takanori Komatsu
Meiji University, Japan

Copyright © 2018 ACM.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Published: 04 December 2018

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HAI '18

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HAI '18: 6th International Conference on Human-Agent Interaction

December 15 - 18, 2018

Southampton, United Kingdom

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HAI '18 Paper Acceptance Rate 40 of 92 submissions, 43%;

Overall Acceptance Rate 121 of 404 submissions, 30%

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Cited By

Chaudhry BIslam A(2022)A Mobile Application-Based Relational Agent as a Health Professional for COVID-19 Patients: Design, Approach, and ImplicationsInternational Journal of Environmental Research and Public Health10.3390/ijerph19211379419:21(13794)Online publication date: 24-Oct-2022
https://doi.org/10.3390/ijerph192113794
Loveys KHiko CSagar MZhang XBroadbent E(2022)“I felt her company”International Journal of Human-Computer Studies10.1016/j.ijhcs.2021.102771160:COnline publication date: 1-Apr-2022
https://dl.acm.org/doi/10.1016/j.ijhcs.2021.102771
Elshan EZierau NEngel CJanson ALeimeister J(2022)Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and FutureInformation Systems Frontiers10.1007/s10796-021-10230-924:3(699-730)Online publication date: 4-Jan-2022
https://doi.org/10.1007/s10796-021-10230-9
Abd-Alrazaq ASafi ZAlajlani MWarren JHouseh MDenecke K(2020)Technical Metrics Used to Evaluate Health Care Chatbots: Scoping ReviewJournal of Medical Internet Research10.2196/1830122:6(e18301)Online publication date: 5-Jun-2020
https://doi.org/10.2196/18301
Kang JWei LArriaga R(2020)Enter Your Dinner Now!Proceedings of the 14th EAI International Conference on Pervasive Computing Technologies for Healthcare10.1145/3421937.3422014(122-132)Online publication date: 18-May-2020
https://dl.acm.org/doi/10.1145/3421937.3422014
Kang JWei LArriaga R(2020)Promises of Anthropomorphism in Virtual CoachesProceedings of the 14th EAI International Conference on Pervasive Computing Technologies for Healthcare10.1145/3421937.3421945(243-246)Online publication date: 18-May-2020
https://dl.acm.org/doi/10.1145/3421937.3421945
Burgess ERingland KNicholas JKnapp AEschler JMohr DReddy M(2019)"I think people are powerful"Proceedings of the ACM on Human-Computer Interaction10.1145/33591433:CSCW(1-29)Online publication date: 7-Nov-2019
https://dl.acm.org/doi/10.1145/3359143

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