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Virtual assistants for mobile interaction: a review from the accessibility perspective

Published: 04 December 2018 Publication History

Abstract

The technology of virtual assistants (VAs) is a powerful option to support the interaction of human users with computational systems. These VAs are able, for example, to identify interaction problems and offer recommendations on the execution of commands. This work analyses the use of VAs as a resource of accessibility for mobile devices. This analysis was carried out by means of a literature review, which considered both academic studies and commercial solutions. The results showed that there are very few researches in this area and this fact motivated the development of an evaluation protocol, and related set of tests cases, which can verify if current VAs are in fact able to support the interaction of motor and visually impaired users with their mobile devices.

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Cited By

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  • (2023)A Large-Scale Mixed-Methods Analysis of Blind and Low-vision Research in ACM and IEEEProceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3597638.3608412(1-20)Online publication date: 22-Oct-2023
  • (2023)Creating ‘a Simple Conversation’: Designing a Conversational User Interface to Improve the Experience of Accessing Support for StudyACM Transactions on Accessible Computing10.1145/356816616:1(1-29)Online publication date: 28-Mar-2023
  • (2022)A smartphone-based program enabling people with intellectual and other disabilities to access leisure, communication, and functional activitiesUniversal Access in the Information Society10.1007/s10209-021-00858-422:2(581-590)Online publication date: 11-Jan-2022
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  1. Virtual assistants for mobile interaction: a review from the accessibility perspective

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    cover image ACM Other conferences
    OzCHI '18: Proceedings of the 30th Australian Conference on Computer-Human Interaction
    December 2018
    639 pages
    ISBN:9781450361880
    DOI:10.1145/3292147
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 04 December 2018

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    Author Tags

    1. accessibility
    2. mobile application
    3. virtual assistants

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    • Extended-abstract

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    OzCHI '18

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    Overall Acceptance Rate 362 of 729 submissions, 50%

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    View all
    • (2023)A Large-Scale Mixed-Methods Analysis of Blind and Low-vision Research in ACM and IEEEProceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3597638.3608412(1-20)Online publication date: 22-Oct-2023
    • (2023)Creating ‘a Simple Conversation’: Designing a Conversational User Interface to Improve the Experience of Accessing Support for StudyACM Transactions on Accessible Computing10.1145/356816616:1(1-29)Online publication date: 28-Mar-2023
    • (2022)A smartphone-based program enabling people with intellectual and other disabilities to access leisure, communication, and functional activitiesUniversal Access in the Information Society10.1007/s10209-021-00858-422:2(581-590)Online publication date: 11-Jan-2022
    • (2021)On the Security and Privacy Challenges of Virtual AssistantsSensors10.3390/s2107231221:7(2312)Online publication date: 26-Mar-2021
    • (2021)Implementing an accessible conversational user interfaceProceedings of the 18th International Web for All Conference10.1145/3430263.3452431(1-5)Online publication date: 19-Apr-2021
    • (2021)Development of Intelligent Telegram Chatbot Using Natural Language Processing2021 7th International Conference on Wireless and Telematics (ICWT)10.1109/ICWT52862.2021.9678471(1-5)Online publication date: 19-Aug-2021
    • (2021)Consumer acceptance of voice-activated smart home devices for product information seeking and online orderingComputers in Human Behavior10.1016/j.chb.2021.106714119:COnline publication date: 1-Jun-2021
    • (2020)Designing an Assistant for the Disclosure and Management of Information about Needs and Support: the ADMINS projectProceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3373625.3418017(1-4)Online publication date: 26-Oct-2020
    • (2019)Virtual Assistants: An Accessibility Assessment in Virtual Assistants for People with Motor Disability on Mobile DevicesAdvances in Usability and User Experience10.1007/978-3-030-19135-1_24(239-249)Online publication date: 13-Jun-2019

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