Fei Hou
ABSTRACT
Online early childhood education and care service have been developing unprecedentedly fast recently, while the whole chain of the service is varied and multifarious in the e-business times. This paper optimizes and analyzes the service chain regarding the service delivery with all aspects, including all the service elements and the processes. The result shows that, on one hand, the key steps of the service chain consist of service information provision, needs and characteristics analysis, service plan development, service agreement, payment, service delivery, outcome evaluation, and communication and feedback. On the other hand, the key elements of the service chain include service provider, staff, service location, service facility and learning material.
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Index Terms
- Study on online early childhood education and care service based on the e-business
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