research-article

The design guideline for dyslexics-friendly Chinese ATM interface

Authors:

Ming-Sheng Shih,

Tung-Yi ChengAuthors Info & Claims

IC4E '19: Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning

Pages 416 - 420

https://doi.org/10.1145/3306500.3306519

Published: 10 January 2019 Publication History

Abstract

This study explores the difficulties for people with dyslexia to use the Chinese ATM interface and proposes improvement guidelines. In the experiment results of operating the existing Chinese ATM interfaces, the most common problems found are: (1) the options have low attractiveness, (2) there are too much information in the options, (3) the text is too dense, and (4) unable to understand the instruction of the buttons. After conducting an assessment on the revised friendly interface designed by this study, the following results are obtained: (1) when designing, the operating distance needs to be defined so the font size suitable for dyslexics can more accurately determined, (2) when designing the interface, use light color for background and dark color for foreground, and (3) when doing the related layouts, a layered approach can be used to reduce the number of options as well as the search load.

References

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Digital Library

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Cremers, A. H., Jong, J. G., and Balken, J. S. 2008. User-centered design with illiterate persons: the case of the ATM user interface. In International Conference on Computers for Handicapped Persons. pp. 713--720. Springer, Berlin, Heidelberg.

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Lu, C. C., Huang, K. L., and Shen, Y. C. 2017. The Impact of the Design of Interface of Multimedia Information System on the Usability of Elderly Users. Journal of design, 22 (2), 49--66.

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Cited By

Ghazali MArtha MOthman N(2023)A Study on User Interface Design in Learning Arabic Alphabets for Dyslexic ChildrenProceedings of the Asian HCI Symposium 202310.1145/3604571.3604584(76-83)Online publication date: 28-Apr-2023
https://dl.acm.org/doi/10.1145/3604571.3604584
Valenzuela RMoquillaza APaz F(2022)Usability in Automated Teller Machines Interfaces: A Systematic Literature ReviewDesign, User Experience, and Usability: UX Research, Design, and Assessment10.1007/978-3-031-05897-4_20(275-294)Online publication date: 26-Jun-2022
https://dl.acm.org/doi/10.1007/978-3-031-05897-4_20
Renaud KJohnson GOphoff J(2021)Accessible authentication: dyslexia and password strategiesInformation & Computer Security10.1108/ICS-11-2020-019229:4(604-624)Online publication date: 17-Jun-2021
https://doi.org/10.1108/ICS-11-2020-0192
Show More Cited By

Index Terms

The design guideline for dyslexics-friendly Chinese ATM interface
1. Information systems
  1. Information systems applications
    1. Mobile information processing systems

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cover image ACM Other conferences

IC4E '19: Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning

January 2019

469 pages

ISBN:9781450366021

DOI:10.1145/3306500

Conference Chairs:
Kuan-Chou Chen
Purdue University Northwest
,
Yongsheng Ma
University of Alberta, Canada

Copyright © 2019 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 January 2019

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IC4E 2019

IC4E 2019: 2019 10th International Conference on E-Education, E-Business, E-Management and E-Learning

January 10 - 13, 2019

Tokyo, Japan

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Cited By

Ghazali MArtha MOthman N(2023)A Study on User Interface Design in Learning Arabic Alphabets for Dyslexic ChildrenProceedings of the Asian HCI Symposium 202310.1145/3604571.3604584(76-83)Online publication date: 28-Apr-2023
https://dl.acm.org/doi/10.1145/3604571.3604584
Valenzuela RMoquillaza APaz F(2022)Usability in Automated Teller Machines Interfaces: A Systematic Literature ReviewDesign, User Experience, and Usability: UX Research, Design, and Assessment10.1007/978-3-031-05897-4_20(275-294)Online publication date: 26-Jun-2022
https://dl.acm.org/doi/10.1007/978-3-031-05897-4_20
Renaud KJohnson GOphoff J(2021)Accessible authentication: dyslexia and password strategiesInformation & Computer Security10.1108/ICS-11-2020-019229:4(604-624)Online publication date: 17-Jun-2021
https://doi.org/10.1108/ICS-11-2020-0192
Polancos RRuiz JSubang E(2020)User Experience Study on Touchscreen Technology: A Case Study on Automated Payment Machines2020 IEEE 7th International Conference on Industrial Engineering and Applications (ICIEA)10.1109/ICIEA49774.2020.9101977(710-714)Online publication date: Apr-2020
https://doi.org/10.1109/ICIEA49774.2020.9101977
Renaud KJohnson GOphoff J(2020)Dyslexia and Password Usage: Accessibility in Authentication DesignHuman Aspects of Information Security and Assurance10.1007/978-3-030-57404-8_20(259-268)Online publication date: 21-Aug-2020
https://doi.org/10.1007/978-3-030-57404-8_20

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