research-article

Understanding determinants of customer behavioral intention in using mobile payment at convenience stores

Authors:

Tsan Fai LeungAuthors Info & Claims

IC4E '19: Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning

Pages 357 - 362

https://doi.org/10.1145/3306500.3306549

Published: 10 January 2019 Publication History

Abstract

Mobile payment technology has been gradually adopted all over the world, which is seen as the trend of all our future payment. In Hong Kong, using mobile payment is very common in convenience stores, so present study identifies its drivers. A questionnaire survey was conducted to obtain the attitude from customers. A total of 150 responses were collected. Data were analyzed using multiple regression analysis, and to test a theoretical framework developed from Technology Acceptance Model. The findings showed that perceived usefulness, ease of use, compatibility, and subjective norm affect customers' intention to use mobile payment. Managerial implications of the findings are also shown.

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Cited By

Hussein HAlexander Spath I S(2024)Convenience Store Managers’ Lived Experience Using Information Technology Investments and CapabilitiesTHE INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION10.18775/ijmsba.1849-5664-5419.2014.107.100310:7(39-47)Online publication date: Nov-2024
https://doi.org/10.18775/ijmsba.1849-5664-5419.2014.107.1003
Trivedi SPatra PSrivastava PKumar AYe F(2024)Exploring Factors Affecting Users’ Behavioral Intention to Adopt Digital Technologies: The Mediating Effect of Social InfluenceIEEE Transactions on Engineering Management10.1109/TEM.2022.318236171(13814-13826)Online publication date: 2024
https://doi.org/10.1109/TEM.2022.3182361
Gotama BIkhsan RSriwidadi TPrabowo HSusilo AHardiyansyah (2024)Technology Characteristics and User Perceptions on Behavioral Intention of Quick Response Code Indonesia Standard2024 9th International Conference on Business and Industrial Research (ICBIR)10.1109/ICBIR61386.2024.10875746(1287-1292)Online publication date: 23-May-2024
https://doi.org/10.1109/ICBIR61386.2024.10875746
Show More Cited By

Index Terms

Understanding determinants of customer behavioral intention in using mobile payment at convenience stores
1. Information systems
  1. Information systems applications
    1. Mobile information processing systems

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cover image ACM Other conferences

IC4E '19: Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning

January 2019

469 pages

ISBN:9781450366021

DOI:10.1145/3306500

Conference Chairs:
Kuan-Chou Chen
Purdue University Northwest
,
Yongsheng Ma
University of Alberta, Canada

Copyright © 2019 ACM.

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Publication History

Published: 10 January 2019

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IC4E 2019

IC4E 2019: 2019 10th International Conference on E-Education, E-Business, E-Management and E-Learning

January 10 - 13, 2019

Tokyo, Japan

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Cited By

Hussein HAlexander Spath I S(2024)Convenience Store Managers’ Lived Experience Using Information Technology Investments and CapabilitiesTHE INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION10.18775/ijmsba.1849-5664-5419.2014.107.100310:7(39-47)Online publication date: Nov-2024
https://doi.org/10.18775/ijmsba.1849-5664-5419.2014.107.1003
Trivedi SPatra PSrivastava PKumar AYe F(2024)Exploring Factors Affecting Users’ Behavioral Intention to Adopt Digital Technologies: The Mediating Effect of Social InfluenceIEEE Transactions on Engineering Management10.1109/TEM.2022.318236171(13814-13826)Online publication date: 2024
https://doi.org/10.1109/TEM.2022.3182361
Gotama BIkhsan RSriwidadi TPrabowo HSusilo AHardiyansyah (2024)Technology Characteristics and User Perceptions on Behavioral Intention of Quick Response Code Indonesia Standard2024 9th International Conference on Business and Industrial Research (ICBIR)10.1109/ICBIR61386.2024.10875746(1287-1292)Online publication date: 23-May-2024
https://doi.org/10.1109/ICBIR61386.2024.10875746
Ghouse SShekhar RChaudhary M(2024)Driving financial inclusion: exploring mobile wallet adoption among rural Omani millennialsJournal of Islamic Marketing10.1108/JIMA-02-2024-007316:4(1229-1257)Online publication date: 19-Nov-2024
https://doi.org/10.1108/JIMA-02-2024-0073
Motsakou Gandze HWang PHu YYang JCheng K(2024)Which Store Should I Choose? A Comparative Study of Third-Party Mobile App Store Based on Quality EvaluationAdvanced Data Mining and Applications10.1007/978-981-96-0811-9_24(345-360)Online publication date: 13-Dec-2024
https://doi.org/10.1007/978-981-96-0811-9_24
Zhu B(2023)The Role of E-Commerce Adoption in Enhancing Regulatory Compliance in Information Systems of Foreign Investment Management in Malaysia - A Moderating Effect of Innovation ManagementJournal of Information Systems Engineering and Management10.55267/iadt.07.136118:3(21797)Online publication date: 2023
https://doi.org/10.55267/iadt.07.13611
Piersiala LKabus J(2023)The choice of payment method in online stores depending on demographic characteristicsJournal of Modern Science10.13166/jms/17717553:4(557-577)Online publication date: 30-Dec-2023
https://doi.org/10.13166/jms/177175
Dinçer HYüksel S(2020)Analysis of the Customer-Based Efficiency at Workplace for Tourism Industry Using House of QualityHandbook of Research on Positive Organizational Behavior for Improved Workplace Performance10.4018/978-1-7998-0058-3.ch018(310-329)Online publication date: 2020
https://doi.org/10.4018/978-1-7998-0058-3.ch018
Putri MPurwandari BHidayanto A(2020)What do Affect Customers to Use Mobile Payment Continually? A Systematic Literature Review2020 Fifth International Conference on Informatics and Computing (ICIC)10.1109/ICIC50835.2020.9288590(1-6)Online publication date: 3-Nov-2020
https://doi.org/10.1109/ICIC50835.2020.9288590

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