research-article

E-participation service in malaysian e-government website: the user experience evaluation

Authors:

Nasrah Hassan Basri,

Wan Adilah Wan Adnan,

Hanif BaharinAuthors Info & Claims

IC4E '19: Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning

Pages 342 - 346

https://doi.org/10.1145/3306500.3306569

Published: 10 January 2019 Publication History

Abstract

Over the years, governments around the world are utilizing the Information and Communication Technologies (ICTs) to deliver better information and expedite services to their citizens. One of the main components that saw such rising is e-participation. This e-participation works as a platform to encouraged citizens to interact with government and thus participate in decision making. While user experience is becoming a norm in the human computer interaction field and has been widely studied in other applications, user experience in e-participation has not been studied in depth. Despite the tremendous effort done by governments, many still lack of evaluation of the user experience. This exploratory study uses think aloud method and a set of interaction experience questionnaire to evaluate the user experience when using e-participation service in Malaysian e-government website. The findings of this study can assist Malaysian government in developing a more efficient citizen centric e-participation services that eventually offers a good experience to the user.

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Cited By

Hossain E(2024)User Experience Evaluation Framework for Malaysian E-government Mobile Applications: A Participatory Design-infused approachProceedings of the Participatory Design Conference 2024: Situated Actions, Doctoral Colloquium, PDC places, Communities - Volume 310.1145/3661456.3666073(87-91)Online publication date: 11-Aug-2024
https://dl.acm.org/doi/10.1145/3661456.3666073
Man MManaf H(2023)Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review PaperE3S Web of Conferences10.1051/e3sconf/202344003019440(03019)Online publication date: 1-Nov-2023
https://doi.org/10.1051/e3sconf/202344003019
Pitogo VGonzales EJaictin J(2022)PLS-SEM-ANN- Based Technique for Understanding Behavioral Intention to Use a Learning Management System2022 International Conference of Science and Information Technology in Smart Administration (ICSINTESA)10.1109/ICSINTESA56431.2022.10041597(18-23)Online publication date: 10-Nov-2022
https://doi.org/10.1109/ICSINTESA56431.2022.10041597
Show More Cited By

Index Terms

E-participation service in malaysian e-government website: the user experience evaluation
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. Usability testing

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cover image ACM Other conferences

IC4E '19: Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning

January 2019

469 pages

ISBN:9781450366021

DOI:10.1145/3306500

Conference Chairs:
Kuan-Chou Chen
Purdue University Northwest
,
Yongsheng Ma
University of Alberta, Canada

Copyright © 2019 ACM.

Publication rights licensed to ACM. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of a national government. As such, the Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.

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Published: 10 January 2019

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IC4E 2019: 2019 10th International Conference on E-Education, E-Business, E-Management and E-Learning

January 10 - 13, 2019

Tokyo, Japan

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Cited By

Hossain E(2024)User Experience Evaluation Framework for Malaysian E-government Mobile Applications: A Participatory Design-infused approachProceedings of the Participatory Design Conference 2024: Situated Actions, Doctoral Colloquium, PDC places, Communities - Volume 310.1145/3661456.3666073(87-91)Online publication date: 11-Aug-2024
https://dl.acm.org/doi/10.1145/3661456.3666073
Man MManaf H(2023)Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review PaperE3S Web of Conferences10.1051/e3sconf/202344003019440(03019)Online publication date: 1-Nov-2023
https://doi.org/10.1051/e3sconf/202344003019
Pitogo VGonzales EJaictin J(2022)PLS-SEM-ANN- Based Technique for Understanding Behavioral Intention to Use a Learning Management System2022 International Conference of Science and Information Technology in Smart Administration (ICSINTESA)10.1109/ICSINTESA56431.2022.10041597(18-23)Online publication date: 10-Nov-2022
https://doi.org/10.1109/ICSINTESA56431.2022.10041597
Abdulkareem AAbdulkareem ZIshola ABello MOladimeji K(2022)The influence of openness of public organizations and social media use on e-participation: the mediating effect of trust in e-governmentInternational Review of Public Administration10.1080/12294659.2022.213605427:4(281-296)Online publication date: 1-Nov-2022
https://doi.org/10.1080/12294659.2022.2136054
Bringula RVale MNapolis JOliva FDe La Serna D(2021)E-BarangayInternational Journal of Electronic Government Research10.4018/IJEGR.28807118:1(1-13)Online publication date: 23-Dec-2021
https://doi.org/10.4018/IJEGR.288071
Souza KAviz IMello HFigueiredo KVellasco MCosta FSeruffo M(2021)An Evaluation Framework for User Experience Using Eye Tracking, Mouse Tracking, Keyboard Input, and Artificial Intelligence: A Case StudyInternational Journal of Human–Computer Interaction10.1080/10447318.2021.196009238:7(646-660)Online publication date: 19-Aug-2021
https://doi.org/10.1080/10447318.2021.1960092
Wahid SAmin SAli AAbdullah A(2021)Formation of citizen-centric public service satisfaction model during pandemic crisis in Malaysia: An ideologyPROCEEDINGS OF 8TH INTERNATIONAL CONFERENCE ON ADVANCED MATERIALS ENGINEERING & TECHNOLOGY (ICAMET 2020)10.1063/5.0053808(020192)Online publication date: 2021
https://doi.org/10.1063/5.0053808
da Silva Franco RSantos do Amor Divino Lima RMonte Paixão RResque dos Santos CSerique Meiguins B(2019)UXmood—A Sentiment Analysis and Information Visualization Tool to Support the Evaluation of Usability and User ExperienceInformation10.3390/info1012036610:12(366)Online publication date: 25-Nov-2019
https://doi.org/10.3390/info10120366

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