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Adaptive suggestions to increase learnability for voice user interfaces

Published: 16 March 2019 Publication History

Abstract

Voice User Interfaces (VUIs) are growing in popularity. However, their lack of visual guidance challenges users in learning how to proficiently operate these systems. My research focuses on adapting a VUI's spoken feedback to suggest verbal commands to users encountering errors. Based on observations in my previous research, these adaptive suggestions adapt to the detected user proficiency and predicted user goal to customize feedback to support user needs. The objectives of this technique are to guide users to 1) learn what verbal commands execute VUI actions and 2) learn the actions supported to accomplish desired tasks with the system.

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Anushay Furqan, Chelsea Myers, and Jichen Zhu. 2017. Learnability through Adaptive Discovery Tools in Voice User Interfaces. Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems - CHIEA '17 (2017), 1617--1623.
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Chelsea Myers, Anushay Furqan, Jessica Nebolsky, Karina Caro, and Jichen Zhu. 2018. Patterns for How Users Overcome Obstacles in Voice User Interfaces. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18). ACM, New York, NY, USA, 6:1--6:7.
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Chelsea Myers, Anushay Furqan, and Jichen Zhu. 2019. The Impact of User Characteristics and Preferences on Performance with an Unfamiliar Voice User Interface. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (forthcoming) (CHI '19).
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Cited By

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  • (2023)Guiding Oral Conversations: How to Nudge Users Towards Asking Questions?Proceedings of the 2023 Conference on Human Information Interaction and Retrieval10.1145/3576840.3578291(34-42)Online publication date: 19-Mar-2023
  • (2023)What’s The Talk on VUI Guidelines? A Meta-Analysis of Guidelines for Voice User Interface DesignProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3597129(1-16)Online publication date: 19-Jul-2023
  • (2023)User Evaluation of Conversational Agents for Aerospace DomainInternational Journal of Human–Computer Interaction10.1080/10447318.2023.223954440:19(5549-5568)Online publication date: 2-Aug-2023
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    cover image ACM Conferences
    IUI '19 Companion: Companion Proceedings of the 24th International Conference on Intelligent User Interfaces
    March 2019
    173 pages
    ISBN:9781450366731
    DOI:10.1145/3308557
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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    Publication History

    Published: 16 March 2019

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    Author Tags

    1. adaptive design
    2. user experience
    3. voice user interfaces

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    Cited By

    View all
    • (2023)Guiding Oral Conversations: How to Nudge Users Towards Asking Questions?Proceedings of the 2023 Conference on Human Information Interaction and Retrieval10.1145/3576840.3578291(34-42)Online publication date: 19-Mar-2023
    • (2023)What’s The Talk on VUI Guidelines? A Meta-Analysis of Guidelines for Voice User Interface DesignProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3597129(1-16)Online publication date: 19-Jul-2023
    • (2023)User Evaluation of Conversational Agents for Aerospace DomainInternational Journal of Human–Computer Interaction10.1080/10447318.2023.223954440:19(5549-5568)Online publication date: 2-Aug-2023
    • (2022)KaraokeVUI: Utilizing Karaoke Subtitles for Voice User Interfaces to Navigate Users What They Would SayExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3519902(1-4)Online publication date: 27-Apr-2022
    • (2021)Conversational User Interfaces to support Astronauts in Extraterrestrial HabitatsProceedings of the 20th International Conference on Mobile and Ubiquitous Multimedia10.1145/3490632.3490673(169-178)Online publication date: 5-Dec-2021
    • (2021)Snowy: Recommending Utterances for Conversational Visual AnalysisThe 34th Annual ACM Symposium on User Interface Software and Technology10.1145/3472749.3474792(864-880)Online publication date: 10-Oct-2021
    • (2021)RubySlippers: Supporting Content-based Voice Navigation for How-to VideosProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445131(1-14)Online publication date: 6-May-2021

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