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Understanding How Social Prompts Influence Expert's Sharing of How-to Knowledge

Published: 09 November 2019 Publication History

Abstract

Numerous how-to tutorials and videos are pre-produced and archived for future learners' self-paced online learning. However, the co-presence of instructor and potential learners is missing when experts pre-produce how-to tutorials or videos offline. Hence, the content being shared by experts may not meet future learners' needs. To ensure the instructional value of archived tutorials for future learners, we explored ways to improve content production by analyzing interactive social prompts from a social partner during the time when experts share knowledge. We paired experts with partners of varying expertise and asked them to freely interact with the experts along the process. To simulate sharing knowledge via video-recording, a cooking task was deployed and we asked cooking experts to think-aloud while executing a cooking task with feedback from one of three types of paired partners, including another cooking expert, a novice, or no partner. This study identified six types of social prompts that can inform the design of computer-mediated knowledge sharing. Moreover, content quality was rated and evaluated, which shows that the best when knowledge was shared with the aid of expert's prompts. This study provides understanding of how various types of social prompts affect the externalization of how-to knowledge for asynchronous knowledge transfer between experts and future learners.

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Cited By

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  • (2022)Self-Presenting Virtually for Remote Social InfluencePractical Peer-to-Peer Teaching and Learning on the Social Web10.4018/978-1-7998-6496-7.ch013(407-461)Online publication date: 2022

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  1. Understanding How Social Prompts Influence Expert's Sharing of How-to Knowledge

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    cover image ACM Conferences
    CSCW '19 Companion: Companion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social Computing
    November 2019
    562 pages
    ISBN:9781450366922
    DOI:10.1145/3311957
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Published: 09 November 2019

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    Author Tags

    1. asynchronous knowledge transfer
    2. computer-mediated knowledge sharing
    3. expert
    4. knowledge sharing
    5. novice
    6. social prompts

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    • (2022)Self-Presenting Virtually for Remote Social InfluencePractical Peer-to-Peer Teaching and Learning on the Social Web10.4018/978-1-7998-6496-7.ch013(407-461)Online publication date: 2022

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