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Foundations for Designing Public Interactive Displays that Provide Value to Users

Published: 23 April 2020 Publication History

Abstract

Public interactive displays (PID) are a promising technology for providing information and collecting feedback in public spaces. Research on PIDs has shown that, like all public displays, their efficacy is reduced by display blindness. Rather than increase the visual attention-grabbing nature of PIDs, we propose that additional understanding is required around how and when these displays are able to offer value to users. We tackle this through a systematic analysis of PID studies published in the literature, which led to 9 aspects of value across 4 factors: people, location, community, and time. We discuss the identified aspects and their utility for the design of PIDs through a review of our own deployments carried out by 4 different labs across 5 countries. We conclude with a set of recommendations for identifying and optimising the intended value of future PIDs.

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    cover image ACM Conferences
    CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
    April 2020
    10688 pages
    ISBN:9781450367080
    DOI:10.1145/3313831
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    Published: 23 April 2020

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    Author Tags

    1. deployments
    2. design recommendations
    3. in-the-wild
    4. literature review
    5. public displays
    6. public interactive displays
    7. value

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    • (2024)Public Assistive Displays: Employing Public Interactive Displays to Improve Public Transport Access 4AllExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650890(1-8)Online publication date: 11-May-2024
    • (2024)Situating data stories in space to entice new audiences to engage with scienceBehaviour & Information Technology10.1080/0144929X.2024.240836143:14(3325-3339)Online publication date: 16-Oct-2024
    • (2023)The StoryMapper: Piloting a Traveling Placemaking Interface for Inclusion and EmplacementSocial Inclusion10.17645/si.v11i3.661911:3Online publication date: 26-Jun-2023
    • (2023)PosterTalk: Expanding Participatory Agency in Public Survey Platforms via Middle-Out GatekeepingProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3595984(2573-2592)Online publication date: 10-Jul-2023
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    • (2023)Literature Reviews in HCI: A Review of ReviewsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581332(1-24)Online publication date: 19-Apr-2023
    • (2023)The “Three-Legged Stool": Designing for Equitable City, Community, and Research Partnerships in Urban Environmental SensingProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581289(1-19)Online publication date: 19-Apr-2023
    • (2023)Passenger Perceptions, Information Preferences, and Usability of Crowding Visualizations on Public Displays in Transit Stations and VehiclesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581241(1-15)Online publication date: 19-Apr-2023
    • (2023)HYDRO: Optimizing interactive hybrid images for digital signage contentVirtual Reality & Intelligent Hardware10.1016/j.vrih.2022.08.0095:6(565-577)Online publication date: Dec-2023
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