skip to main content
10.1145/3313831.3376710acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
research-article

Meaningful Technology at Work - A Reflective Design Case of Improving Radiologists' Wellbeing Through Medical Technology

Published: 23 April 2020 Publication History

Abstract

In radiology, medical technology providers (MTP) focus mainly on technology-related issues, such as image quality or efficiency of reporting. Broader notions of radiology as "meaningful work" are largely seen as out of scope for an MTP. The present paper challenges this. In a real-world case with a large MTP, we showed that medical technology could be designed more holistically to explicitly improve radiologists' wellbeing. We first gathered work practices experienced as especially conducive to wellbeing. From there, we distilled ideal practices to increase wellbeing and turned them into two software applications. The MTP's initial skepticism dissolved, while radiologists unanimously emphasized wellbeing and demonstrated how they work towards improving it. Based on our insights, the applications resonated well among the radiologists involved, the healthcare provider, and other customers of the MTP. We close with a critical reflection of the challenges and opportunities of designing wellbeing-driven technology in the work domain.

Supplemental Material

MP4 File
Supplemental video

References

[1]
Arnold B. Bakker and Evangelia Demerouti. 2014. Job Demands-Resources Theory. In Wellbeing. John Wiley & Sons, Ltd, Chichester, UK, 1--28.
[2]
Javier a Bargas-avila and Kasper Hornbæk. 2011. Old Wine in New Bottles or Novel Challenges? A Critical Analysis of Empirical Studies of User Experience. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems- CHI '11, 2689--2698.
[3]
Justin M. Berg, Amy Wrzesniewski, and Jane E. Dutton. 2010. Perceiving and responding to challenges in job crafting at different ranks?: When proactivity. Journal of Organizational Behavior 31, 2--3: 158--186.
[4]
Mona Bien, Holger Klapperich, Marc Hassenzahl, and Matthias Laschke. 2018. Wohlbefinden und Design: Erfolgreiche Alltagspraktiken erheben und gestalterisch nutzen. In Mensch und Computer 2018 - Tagungsband, 175-- 184.
[5]
Ann Blandford, Dominic Furniss, and Stephann Makri. 2016. Qualitative HCI Research: Going Behind the Scenes. Synthesis Lectures on Human-Centered Informatics 9, 1: 1-- 115. https://doi.org/10.2200/S00706ED1V01Y201602HCI034
[6]
Arthur P. Brief and Walter R. Nord. 1990. Meanings of occupational work. Lexington Books, Lexington.
[7]
Pam Briggs, Patrick Olivier, Mark Blythe, John Vines, Stephen Lindsay, Paul Dunphy, James Nicholson, David Green, Jim Kitson, and Andrew Monk. 2012. Invisible design: exploring insights and ideas through ambiguous film scenarios. In Proceedings of the Designing Interactive Systems Conference - DIS '12, 534--543.
[8]
John M. Carroll, Wendy A. Kellogg, and Mary Beth Rosson. 1991. The task-artifact cycle. In Designing interaction: psychology at the human-computer interface, John M. Carroll (ed.). Cambridge University Press, New York, NY, USA, 74-- 102.
[9]
Albert Cherns. 1976. The Principles of Sociotechnical Design. Human Relations 29, 8: 783--792. https://doi.org/10.1177/001872677602900806
[10]
Brian Collisson. 2017. Helping Others Increases Meaningful Work: Evidence From Three Experiments. Article in Journal of Counseling Psychology. https://doi.org/10.1037/cou0000228
[11]
Edward L. Deci and Richard M. Ryan. 1985. Intrinsic Motivation and Self-Determination in Human Behavior. Springer US, Boston, MA. https://doi.org/10.1007/978--14899--2271--7
[12]
Pieter Desmet and Anna E. Pohlmeyer. 2013. Positive Design?: An Introduction to Design for Subjective WellBeing. International Journal of Design 7, 3: 5--19.
[13]
Marylène Gagné and Alexandra Panaccio. 2014. The Motivational Power of Job Design. In The Oxford Handbook of Work Engagement, Motivation, and Self-Determination Theory. Oxford University Press, 165--180.
[14]
Marylène Gagné, Caroline B. Senécal, and Richard Koestner. 1997. Proximal job characteristics, feelings of empowerment, and intrinsic motivation: A multidimensional model. Journal of Applied Social Psychology 27, 14: 1222--1240. https://doi.org/10.1111/j.1559--1816.1997.tb01803.x
[15]
Adam M. Grant, Yitzhak Fried, and Tina Juillerat. 2010. Work matters: Job design in classic and contemporary perspectives. In APA handbook of industrial and organizational psychology, Vol 1: Building and developing the organization. American Psychological Association, Washington, 417--453. https://doi.org/10.1037/12169-013
[16]
Marc Hassenzahl. 2010. Experience Design: Technology for All the Right Reasons. Morgan and Claypool Publishers.
[17]
Marc Hassenzahl, Daniel Buzzo, and Robin Neuhaus. 2016. Perfect days. A benevolent calendar to take back your time. In 10th International Conference on Design and Emotion, 52--58.
[18]
Marc Hassenzahl, Sarah Diefenbach, and Anja Göritz. 2010. Needs, affect, and interactive products -- Facets of user experience. Interacting with Computers 22, 5: 353--362.
[19]
Marc Hassenzahl, Kai Eckoldt, Sarah Diefenbach, Matthias Laschke, Eva Lenz, and Joonhwan Kim. 2013. Designing moments of meaning and pleasure. Experience design and happiness. International Journal of Design 7, 3.
[20]
Marc Hassenzahl, Matthias Laschke, Kai Eckoldt, Eva Lenz, and Josef Schumann. 2017. "It's More Fun to Commute"-An Example of Using Automotive Interaction Design to Promote Well-Being in Cars. In Automotive User Interfaces: Creating Interactive Experiences in the Car, Gerrit Meixner and Christian Müller (eds.). Springer International Publishing AG, Cham, 95--120. https://doi.org/10.1007/978--3--31949448--7_4
[21]
Frederick Herzberg. 1966. Work and the nature of man. Thomas Y. Crowell.
[22]
Frederick Herzberg, Bernard Mausner, and Barbara Bloch Snyderman. 2017. The Motivation to Work. Transaction Publishers. https://doi.org/10.4324/9781315124827
[23]
International Research Team. The meaning of work. 1987. MOW. Academic Press, New York.
[24]
Robert A Karasek. 1979. Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign. Administrative Science Quarterly 24, 2: 285. https://doi.org/10.2307/2392498
[25]
Robert Karasek and Töres Theorell. 1990. Healthy Work: Stress, Productivity, and the Reconstruction of Working Life. Basic Books, New York.
[26]
Hannu Karvonen, Hanna Koskinen, and Jaakko Haggrén. 2012. Enhancing the user experience of the crane operator. In Proceedings of the 30th European Conference on Cognitive Ergonomics - ECCE '12, 37. https://doi.org/10.1145/2448136.2448144
[27]
Waldemar Karwowski. 2006. The Discipline of Ergonomics and Human Factors. In Handbook of Human Factors and Ergonomics (3rd ed.), G. Salvendy (ed.). Wiley, New York, NY, USA, 1--31. https://doi.org/10.1002/0470048204 59
[28]
Holger Klapperich, Matthias Laschke, and Marc Hassenzahl. 2018. The Positive Practice Canvas -- Gathering Inspiration for Wellbeing-Driven Design. In Proceedings of the 10th Nordic Conference on Human-Computer Interaction NordiCHI '18, 74--81.
[29]
Henry Larsen and Jacob Buur. 2010. The quality of conversations in participatory innovation. CoDesign 6, 3: 121--138.
[30]
Gilly Leshed and Phoebe Sengers. 2011. ?I Lie to Myself that I Have Freedom in My Own Schedule": Productivity Tools and Experiences of Busyness. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems - CHI '11, 905--914. https://doi.org/10.1145/1978942.1979077
[31]
Yichen Lu and Virpi Roto. 2015. Evoking meaningful experiences at work -- a positive design framework for work tools. Journal of Engineering Design 26, 4--6: 99--120.
[32]
Yichen Lu and Virpi Roto. 2016. Design for Pride in the Workplace. Psychology of Well-Being 6, 1: 6. https://doi.org/10.1186/s13612-016-0041--7
[33]
Martin Maguire. 2001. Methods to support human-centred design. International Journal of Human Computer Studies 55, 4: 587--634.
[34]
Elisa D. Mekler and Kasper Hornbæk. 2019. A framework for the experience of meaning in human-computer interaction. In Conference on Human Factors in Computing Systems - Proceedings. https://doi.org/10.1145/3290605.3300455
[35]
Greg R. Oldham and J. Richard Hackman. 1980. Work desigin in the organizational context. Research in Organizational Behavior 2: 247--27.
[36]
Sharon K. Parker and Sandra Ohly. 2012. Designing motivating jobs: An expanded framework for linking work characteristics and motivation. In Work Motivation: Past, Present, and Future. 233--284. https://doi.org/10.4324/9780203809501
[37]
Lyman W. Porter and Edward E. Lawler. 1968. Managerial attitudes and performance. Irwin-Dorsey, Homewood, IL.
[38]
F. J. Roethlisberger and W. J. Dickson. 1939. Management and the worker. Harvard Univ. Press, Oxford, England.
[39]
Brent D. Rosso, Kathryn H. Dekas, and Amy Wrzesniewski. 2010. On the meaning of work: A theoretical integration and review. Research in Organizational Behavior 30: 91--127. https://doi.org/10.1016/j.riob.2010.09.001
[40]
Elizabeth Shove, Mika Pantzar, and Matt Watson. 2012. The dynamics of social practice: Everyday life and how it changes. SAGE Publications Ltd, London, UK.
[41]
Michael F. Steger and Bryan J. Dik. 2009. Work as Meaning: Individual and Organizational Benefits of Engaging in Meaningful Work. In Oxford Handbook of Positive Psychology and Work, Nicola Garcea, Susan Harrington and P. Alex Linley (eds.). Oxford University Press, New York, NY, 131--142. https://doi.org/10.1093/oxfordhb/9780195335446.013.0011
[42]
Frederick Winslow Taylor. 1913. The principles of scientific management /. Harper Bros., New York, NY, USA.
[43]
Peter-Paul Verbeek. 2011. Moralizing technology: understanding and designing the morality of things. University of Chicago Press, Chicago, USA.
[44]
Amy Wrzesniewski and Jane E. Dutton. 2001. Crafting a Job: Revisioning Employees as Active Crafters of Their Work. Academy of Management Review 26, 2: 179. https://doi.org/10.2307/259118
[45]
Katharina M. Zeiner, Magdalena Laib, Katharina Schippert, and Michael Burmester. 2016. Identifying experience categories to design for positive experiences with technology at work. In Conference on Human Factors in Computing Systems - Proceedings, 3013--3020. https://doi.org/10.1145/2851581.2892548

Cited By

View all
  • (2023)Beyond productivity and efficiency: design tools, methods and frameworks for psychological well-being, and (un)exploited potentials to assist employees at workFrontiers in Computer Science10.3389/fcomp.2023.11290875Online publication date: 16-Aug-2023
  • (2023)"When the Beeping Stops, you Completely Freak Out" - How Acute Care Teams Experience and Use TechnologyProceedings of the ACM on Human-Computer Interaction10.1145/35795907:CSCW1(1-29)Online publication date: 16-Apr-2023
  • (2023)Using Thematic Analysis in Healthcare HCI at CHI: A Scoping ReviewProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581203(1-18)Online publication date: 19-Apr-2023
  • Show More Cited By

Index Terms

  1. Meaningful Technology at Work - A Reflective Design Case of Improving Radiologists' Wellbeing Through Medical Technology

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
    April 2020
    10688 pages
    ISBN:9781450367080
    DOI:10.1145/3313831
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 23 April 2020

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. job design
    2. practice-based
    3. technology at work
    4. wellbeing-driven design

    Qualifiers

    • Research-article

    Conference

    CHI '20
    Sponsor:

    Acceptance Rates

    Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

    Upcoming Conference

    CHI 2025
    ACM CHI Conference on Human Factors in Computing Systems
    April 26 - May 1, 2025
    Yokohama , Japan

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)72
    • Downloads (Last 6 weeks)7
    Reflects downloads up to 23 Feb 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2023)Beyond productivity and efficiency: design tools, methods and frameworks for psychological well-being, and (un)exploited potentials to assist employees at workFrontiers in Computer Science10.3389/fcomp.2023.11290875Online publication date: 16-Aug-2023
    • (2023)"When the Beeping Stops, you Completely Freak Out" - How Acute Care Teams Experience and Use TechnologyProceedings of the ACM on Human-Computer Interaction10.1145/35795907:CSCW1(1-29)Online publication date: 16-Apr-2023
    • (2023)Using Thematic Analysis in Healthcare HCI at CHI: A Scoping ReviewProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581203(1-18)Online publication date: 19-Apr-2023
    • (2022)Experiential Benefits of Interactive Conflict Negotiation Practices in Computer-Supported Shift PlanningProceedings of the 34th Australian Conference on Human-Computer Interaction10.1145/3572921.3572927(180-192)Online publication date: 29-Nov-2022
    • (2022)An Emotion-driven Approach to Hospital Physicians’ Work-Related User ExperienceNordic Human-Computer Interaction Conference10.1145/3546155.3546684(1-12)Online publication date: 8-Oct-2022
    • (2022)Escaping unsustainable digital interactionsInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2022.102853165:COnline publication date: 1-Sep-2022
    • (2022)User experience in safety–critical domains: a survey on motivational orientations and psychological need satisfaction in acute careCognition, Technology and Work10.1007/s10111-022-00697-024:2(247-260)Online publication date: 1-May-2022
    • (2021)Anticipation Next: System-Sensitive Technology Development and Integration in Work ContextsInformation10.3390/info1207026912:7(269)Online publication date: 29-Jun-2021
    • (2021)User Experience Is All There Isi-com10.1515/icom-2021-003420:3(197-213)Online publication date: 27-Nov-2021
    • (2021)Design and Appropriation of Computer-supported Self-scheduling Practices in Healthcare Shift WorkProceedings of the ACM on Human-Computer Interaction10.1145/34492195:CSCW1(1-26)Online publication date: 22-Apr-2021
    • Show More Cited By

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    HTML Format

    View this article in HTML Format.

    HTML Format

    Figures

    Tables

    Media

    Share

    Share

    Share this Publication link

    Share on social media