research-article

Relational Aspects in Patient-provider Interactions: A Facial Paralysis Case Study

Authors:

Zachary J. Moffa,

John M. CarrollAuthors Info & Claims

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Pages 1 - 14

https://doi.org/10.1145/3313831.3376867

Published: 23 April 2020 Publication History

Abstract

Facial appearance is significant for everyday interactions, but hundreds of thousands of people have interactions negatively affected by facial paralysis (FP) annually. FP treatment utilizes multiple components and requires significant collaboration amongst multidisciplinary specialists and patients. Complex interactions in these contexts offer ample challenges for designers to technologically support healthcare providers in their processes. We conduct a formative case study, employing 20 clinic observations and 11 interviews, to investigate FP treatment workflow. We use cognitive authority theory (CAT) to understand relational factors in patient-provider collaboration. We then pinpoint structural and relational components of workflow challenges and discuss the utility of these distinctions; notably, we identify that patient adherence lapses caused by perceived plateaus may be primarily relational and caused by unmet expectations. Our work adds to patient-provider interaction literature and sheds light upon technology design for healthcare team contexts with significant patient obligations.

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Cited By

Staehelin DDolata MStöckli LSchwabe G(2024)How Patient-Generated Data Enhance Patient-Provider Communication in Chronic Care: Field Study in Design Science ResearchJMIR Medical Informatics10.2196/5740612(e57406)Online publication date: 10-Sep-2024
https://doi.org/10.2196/57406

Index Terms

Relational Aspects in Patient-provider Interactions: A Facial Paralysis Case Study
1. Applied computing
2. Human-centered computing

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cover image ACM Conferences

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

April 2020

10688 pages

ISBN:9781450367080

DOI:10.1145/3313831

General Chairs:
Regina Bernhaupt
Eindhoven University of Technology, Netherlands
,
Florian 'Floyd' Mueller
Monash University, Australia
,
David Verweij
Newcastle University, UK
,
Josh Andres
RMIT, Australia
,
Program Chairs:
Joanna McGrenere
University of British Columbia, Canada
,
Andy Cockburn
University of Canterbury, New Zealand
,
Ignacio Avellino
University of Maryland Baltimore County, USA
,
Alix Goguey
Grenoble Alpes University, France
,
Pernille Bjørn
University of Copenhagen, Denmark
,
Shengdong (Shen) Zhao
National University of Singapore, Singapore
,
Briane Paul Samson
Future University Hakodate, Japan & De La Salle University, Philippines
,
Rafal Kocielnik
University of Washington, USA

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Published: 23 April 2020

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Cited By

Staehelin DDolata MStöckli LSchwabe G(2024)How Patient-Generated Data Enhance Patient-Provider Communication in Chronic Care: Field Study in Design Science ResearchJMIR Medical Informatics10.2196/5740612(e57406)Online publication date: 10-Sep-2024
https://doi.org/10.2196/57406

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