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The Completeness Assessment on Product Reviews based on User-concerned Information Requirements

Published: 22 October 2019 Publication History

Abstract

More and more stakeholders such as consumers, sales clerks, manufacturers and administrative staffs are gravitated to wade through product reviews prior to making decisions, and they often try to get more helpful concerned information with a few reviews. However, the information items included in different reviews are often limited and different users often concern different aspects, and the existing research does not achieve the completeness assessment of reviews in the form of information items. Therefore, we identify the user-concerned information items from the reviews published or clicked by a user, and develop the assessment models to assess the completeness of reviews based on the identified information items, and finally show a method for ranking review with the requirements in information completeness.

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    CSAE '19: Proceedings of the 3rd International Conference on Computer Science and Application Engineering
    October 2019
    942 pages
    ISBN:9781450362948
    DOI:10.1145/3331453
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    Published: 22 October 2019

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    Author Tags

    1. Completeness assessment
    2. Product review
    3. Review quality
    4. Review ranking

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