Shiyoh Goetsu
Tetsuya Sakai
ABSTRACT
We identify different types of failures in a voice user interface application, from both developer and user perspectives. Our preliminary experiment suggests that user-perceived Pattern Match Failure may have a strong negative effect on user frustration; based on this result, we conduct power analysis to obtain more conclusive results in a future experiment.
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Digital Library
- Ewa Luger and Abigail Sellen. 2016. "Like Having a Really Bad PA": The Gulf between User Expectation and Experience of Conversational Agents. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. 5286--5297. DOI: http://dx.doi.org/10.1145/2858036.2858288Google ScholarDigital Library
- Chelsea M. Myers, Anushay Furqan, and Jichen Zhu. 2019. The Impact of User Characteristics and Preferences on Performance with an Unfamiliar Voice User Interface. Ph.D. Dissertation. DOI: http://dx.doi.org/10.1145/3290605.3300277Google ScholarDigital Library
- Chelsea M. Myers, Jessica Nebolsky, Karina Caro, and Jichen Zhu. 2018. Patterns for How Users Overcome Obstacles in Voice User Interfaces. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. 1--7. DOI: http://dx.doi.org/10.1145/3173574.3173580Google ScholarDigital Library
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- Aung Pyae and Tapani Joelsson. 2018. Investigating the Usability and User Experiences of Voice User Interface: a Case of Google Home Smart Speaker. In Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct. 127--131. DOI: http://dx.doi.org/10.1145/3236112.3236130Google ScholarDigital Library
- Tetsuya Sakai. 2018. Laboratory Experiments in Information Retrieval: Sample Sizes, Effect Sizes, and Statistical Power. In Laboratory Experiments in Information Retrieval: Sample Sizes, Effect Sizes, and Statistical Power. Springer. DOI: http://dx.doi.org/10.1007/978--981--13--1199--4Google Scholar
Index Terms
- Voice Input Interface Failures and Frustration: Developer and User Perspectives
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