Khaoula Boukhayma
ABSTRACT
Satisfaction has long been used as a measure of decision support systems (DSS) success. Recent studies are suggesting some other effects of DSS on users such as learning. Decision makers learning has been described as an important metric of the decision making process performance. This study extends prior work on the subject by monitoring the relationship between satisfaction and learning. By the mean of learning and satisfaction scores accumulated during the usage of a corporate DSS, experimental results suggest the strong correlation between these two measures.
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