ABSTRACT
Terms of Service (ToS) agreements are typically written to satisfy corporate legal requirements rather than user understanding. Users are often deeply dissatisfied with online ToS agreements, which they typically find incomprehensible. Nevertheless, users frequently agree to the ToS, potentially surrendering their data and rights. We therefore designed alternative ways of presenting existing ToS documents using crowdsourced sentiment highlighting, to make documents more readable. This highlighting visualizes different sections of the agreement as positive or negative. We evaluated the visualization, finding that participants recognized highlighted information better, and most participants praised the visualization. We discuss design implications and the next steps for more interactive ToS.
- Victoria Bellotti and Abigail Sellen. 1993. Design for Privacy in Ubiquitous Computing Environments. In Proceedings of the Third European Conference on Computer-Supported Cooperative Work 13--17 September 1993, Milan, Italy ECSCW '93, Giorgio de Michelis, Carla Simone and Kjeld Schmidt (eds.). Springer Netherlands, Dordrecht, 77--92. https://doi.org/10.1007/978--94-011--2094--4_6Google ScholarCross Ref
- Rainer Böhme and Stefan Köpsell. 2010. Trained to accept?: A field experiment on consent dialogs. In Proceedings of the 28th international conference on Human factors in computing systems - CHI '10, 2403. https://doi.org/10.1145/1753326.1753689Google ScholarDigital Library
- Nathaniel S. Good, Jens Grossklags, Deirdre K. Mulligan, and Joseph A. Konstan. 2007. Noticing notice: A large-scale experiment on the timing of software license agreements. In Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '07, 607. https://doi.org/10.1145/1240624.1240720Google ScholarDigital Library
- Matthew Kay and Michael Terry. 2010. Textured agreements: re-envisioning electronic consent. In Proceedings of the Sixth Symposium on Usable Privacy and Security - SOUPS '10, 1. https://doi.org/10.1145/1837110.1837127Google ScholarDigital Library
- Patrick Gage Kelley, Joanna Bresee, Lorrie Faith Cranor, and Robert W. Reeder. 2009. A ?nutrition label" for privacy. In Proceedings of the 5th Symposium on Usable Privacy and Security SOUPS '09, 1. https://doi.org/10.1145/1572532.1572538Google ScholarDigital Library
- Guillaume Nadon, Marcus Feilberg, Mathias Johansen, and Irina Shklovski. 2018. In the User We Trust: Unrealistic Expectations of Facebook's Privacy Mechanisms. In Proceedings of the 9th International Conference on Social Media and Society - SMSociety '18, 138--149. https://doi.org/10.1145/3217804.3217906Google ScholarDigital Library
- Jonathan A. Obar and Anne Oeldorf-Hirsch. 2018. The biggest lie on the Internet: ignoring the privacy policies and terms of service policies of social networking services. Information, Communication & Society: 1--20. https://doi.org/10.1080/1369118X.2018.1486870Google ScholarCross Ref
- R. J. Senter and E. A. Smith. 1967. AUTOMATED READABILITY INDEX. CINCINNATI UNIV OH. Retrieved December 9, 2019 from https://apps.dtic.mil/docs/citations/AD0667273Google Scholar
- Irina Shklovski, Scott D. Mainwaring, Halla Hrund Skúladóttir, and Höskuldur Borgthorsson. 2014. Leakiness and creepiness in app space: perceptions of privacy and mobile app use. In Proceedings of the 32nd annual ACM conference on Human factors in computing systems - CHI '14, 2347--2356. https://doi.org/10.1145/2556288.2557421Google ScholarDigital Library
- Madiha Tabassum, Abdulmajeed Alqhatani, Marran Aldossari, and Heather Richter Lipford. 2018. Increasing User Attention with a Comic-based Policy. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18, 1--6. https://doi.org/10.1145/3173574.3173774Google ScholarDigital Library
- Simon Tucker and Steve Whittaker. 2008. Have a say over what you see: evaluating interactive compression techniques. In Proceedingsc of the 13th international conference on Intelligent user interfaces - IUI '09, 37. https://doi.org/10.1145/1502650.1502659Google ScholarDigital Library
Index Terms
- Beyond Avoidance and Passivity: Novel UIs to Make Terms of Service Comprehensible
Recommendations
A large-scale exploration of terms of service documents on the web
DocEng '21: Proceedings of the 21st ACM Symposium on Document EngineeringTerms of service documents are a common feature of organizations' websites. Although there is no blanket requirement for organizations to provide these documents, their provision often serves essential legal purposes. Users of a website are expected to ...
Beyond Geovisualization
Everyday, each of us makes many decisions based on geographic information. Often we do this without realizing it, such as when we are walking through a building or following instructions from a voice driven car navigation system.However, when these ...
A Model and Framework for Visualization Exploration
Visualization exploration is the process of extracting insight from data via interaction with visual depictions of that data. Visualization exploration is more than presentation; the interaction with both the data and its depiction is as important as ...
Comments