ABSTRACT
We compared anthropomorphic language use in online forums about the Amazon Echo Show, Q.bo One, and Anki Vector; carrying out a content analysis of forum and Reddit threads, as well as a Facebook group. Our expectation was to find the highest amount of anthropomorphism for Q.bo One due to its humanoid shape, however, findings suggest that the life-likeness of the artifact is not pre-dominantly linked to the appearance, but to its interactivity and attributed agency and gender.
Supplemental Material
Available for Download
Preview video captions
- Christoph Bartneck, Dana Kulic, Elizabeth Croft, and Susana Zoghbi. 2009. Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots. International journal of social robotics 1, 1 (2009), 71--81.Google ScholarCross Ref
- Kate Darling. 2015. 'Who's Johnny?' Anthropomorphic Framing in Human-Robot Interaction, Integration, and Policy. Anthropomorphic Framing in Human-Robot Interaction, Integration, and Policy (March 23, 2015). ROBOT ETHICS 2 (2015).Google Scholar
- Maartje De Graaf, Somaya Ben Allouch, and Jan Van Dijk. 2017. Why do they refuse to use my robot?: Reasons for non-use derived from a long-term home study. In Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. ACM, 224--233.Google ScholarDigital Library
- Nicholas Epley, Adam Waytz, and John T Cacioppo. 2007. On seeing human: A three-factor theory of anthropomorphism. Psychological review 114, 4 (2007), 864.Google Scholar
- Julia Fink. 2012. Anthropomorphism and human likeness in the design of robots and human-robot interaction. In International Conference on Social Robotics. Springer, 199--208.Google ScholarDigital Library
- Julia Fink, Omar Mubin, Frédéric Kaplan, and Pierre Dillenbourg. 2012. Anthropomorphic language in online forums about Roomba, AIBO and the iPad. In 2012 IEEE Workshop on Advanced Robotics and its Social Impacts (ARSO). IEEE, 54--59.Google ScholarCross Ref
- Donna Haraway. 1990. Primate Visions: Gender, Race, and Nature in the World of Modern Science. Routledge.Google Scholar
- Chin-Chang Ho and Karl F MacDorman. 2010. Revisiting the uncanny valley theory: Developing and validating an alternative to the Godspeed indices. Computers in Human Behavior 26, 6 (2010), 1508--1518.Google ScholarDigital Library
- Sara Kiesler and Jennifer Goetz. 2002. Mental models of robotic assistants. In CHI'02 extended abstracts on Human Factors in Computing Systems. ACM, 576--577.Google ScholarDigital Library
- Sau-lai Lee, Ivy Yee-man Lau, Sara Kiesler, and Chi-Yue Chiu. 2005. Human mental models of humanoid robots. In Proceedings of the 2005 IEEE international conference on robotics and automation. IEEE, 2767--2772.Google Scholar
- Gesa Lindemann and Hironori Matsuzaki. 2014. Constructing the robot's position in time and space -- the spatio-temporal preconditions of artificial social agency. Science, Technology & Innovation Studies 10 (01 2014), 85--106.Google Scholar
- Philipp Mayring. 2004. Qualitative content analysis. A companion to qualitative research 1 (2004), 159--176.Google Scholar
- Masahiro Mori, Karl F MacDorman, and Norri Kageki. 2012. The uncanny valley [from the field]. IEEE Robotics & Automation Magazine 19, 2 (2012), 98--100.Google ScholarCross Ref
- Martin Porcheron, Joel E. Fischer, Stuart Reeves, and Sarah Sharples. 2018. Voice Interfaces in Everyday Life. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18). ACM, New York, NY, USA, Article 640, 12 pages. DOI: http://dx.doi.org/10.1145/3173574.3174214Google ScholarDigital Library
- Byron Reeves and Clifford Ivar Nass. 1996. The media equation: How people treat computers, television, and new media like real people and places. Cambridge university press.Google ScholarDigital Library
- Dag Sverre Syrdal, Kheng Lee Koay, Michael L Walters, and Kerstin Dautenhahn. 2009. The boy-robot should bark!-children's impressions of agent migration into diverse embodiments. In Proceedings: New Frontiers of Human-Robot Interaction, a symposium at AISB.Google Scholar
- Sherry Turkle, Will Taggart, Cory D Kidd, and Olivia Dasté. 2006. Relational artifacts with children and elders: the complexities of cybercompanionship. Connection Science 18, 4 (2006), 347--361.Google ScholarCross Ref
Index Terms
Inconsequential Appearances: An Analysis of Anthropomorphic Language in Voice Assistant Forums
Recommendations
Exploring Interactions Between Trust, Anthropomorphism, and Relationship Development in Voice Assistants
CSCW2Modern conversational agents such as Alexa and Google Assistant represent significant progress in speech recognition, natural language processing, and speech synthesis. But as these agents have grown more realistic, concerns have been raised over how ...
Deep versus superficial anthropomorphism: Exploring their effects on human trust in shared autonomous vehicles
AbstractRecently, there is an increasing trend to study the impact of anthropomorphism on human trust. However, previous research has shown divergent results. In this study, shared autonomous vehicles (SAVs), an emerging mobility solution, are ...
Highlights- The threshold effects of anthropomorphism (ANT) on human trust are investigated.
Two uncanny valleys: Re-evaluating the uncanny valley across the full spectrum of real-world human-like robots
AbstractThe uncanny valley hypothesis describes how increased human-likeness of artificial entities, ironically, could elicit a surge of negative reactions from people. Much research has studied the uncanny valley hypothesis, but little ...
Highlights- We examined the existence of the uncanny valley with 251 real-world robots.
- We ...
Comments