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Exploring Smart Home Device Use by Airbnb Hosts

Published: 25 April 2020 Publication History

Abstract

An increasing number of Airbnb hosts are using smart home devices to manage their properties; as a result, Airbnb guests are expressing concerns about their privacy. To reconcile the tensions between hosts and guests, we interviewed 10 Airbnb hosts to understand what smart home devices they use, for what purposes, their concerns, and their unmet needs regarding smart home device usage. Overall, hosts used smart home devices to give remote access to their home to guests and safeguard their investment properties against misuse. They were less concerned about guest privacy and felt that smart home devices provided unique value to guests and, thus, a competitive advantage over other Airbnb properties.

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  • (2024)Well-intended but half-heartedProceedings of the Twentieth USENIX Conference on Usable Privacy and Security10.5555/3696899.3696909(179-198)Online publication date: 12-Aug-2024
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    cover image ACM Conferences
    CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems
    April 2020
    4474 pages
    ISBN:9781450368193
    DOI:10.1145/3334480
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Published: 25 April 2020

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    Author Tags

    1. Airbnb
    2. internet of things
    3. security and privacy
    4. sharing economy
    5. smart home device

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    Cited By

    View all
    • (2024)Well-intended but half-heartedProceedings of the Twentieth USENIX Conference on Usable Privacy and Security10.5555/3696899.3696909(179-198)Online publication date: 12-Aug-2024
    • (2024)Security and Privacy Perspectives of People Living in Shared Home EnvironmentsProceedings of the ACM on Human-Computer Interaction10.1145/36869078:CSCW2(1-39)Online publication date: 8-Nov-2024
    • (2024)Airbnb Digital Concierges: Designing Interactions for Authentic Guest ExperienceProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661582(3419-3434)Online publication date: 1-Jul-2024
    • (2024)Hospital Employee Experiences Caring for Patients in Smart Patient RoomsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642201(1-16)Online publication date: 11-May-2024
    • (2024)FLUID-IoT : Flexible and Fine-Grained Access Control in Shared IoT Environments via Multi-user UI DistributionProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641991(1-16)Online publication date: 11-May-2024
    • (2024)Greeting the Guest: A Welcome Experience for First Encounters in Smart AirbnbProceedings of the Tenth International Symposium of Chinese CHI10.1145/3565698.3565796(270-276)Online publication date: 12-Feb-2024
    • (2023)Exploring tenants' preferences of privacy negotiation in airbnbProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620268(535-552)Online publication date: 9-Aug-2023
    • (2023)La Montología Global 4D: Hacia las Ciencias Convergentes y Transdisciplinarias de Montaña a través del Tiempo y el EspacioPirineos10.3989/pirineos.2023.178001178(e075)Online publication date: 18-May-2023
    • (2023)A Tagging Solution to Discover IoT Devices in ApartmentsProceedings of the 39th Annual Computer Security Applications Conference10.1145/3627106.3627108(205-215)Online publication date: 4-Dec-2023
    • (2023)“This Could Be The Day I Die”: Unpacking Interpersonal and Systems Trust in a Local Sharing Economy CommunityExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585744(1-7)Online publication date: 19-Apr-2023
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