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Three Tensions Between Personas and Complex Disability Identities

Published: 25 April 2020 Publication History

Abstract

Literature on the challenges of building personas for marginalized populations has led to attempts to update or improve the format. Construction of personas for people with disabilities and intersecting identities are underexplored in this area. Drawing on past work on the importance of intersectionality in HCI, this paper presents results from a qualitative interview study of nine participants with a) multiple disabilities or b) a disability and one or more other marginalized identities. From these findings, the authors present considerations for designers or researchers interested in creating personas depicting users at the intersection of marginalized identities.

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cover image ACM Conferences
CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems
April 2020
4474 pages
ISBN:9781450368193
DOI:10.1145/3334480
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Publication History

Published: 25 April 2020

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Author Tags

  1. accessible computing
  2. disability
  3. identity
  4. intersectionality
  5. interview study
  6. personas

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  • (2024)Focusing on what matters: Crafting stroke survivor personas relevant to systems supporting their self-managementAdjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction10.1145/3677045.3685419(1-7)Online publication date: 13-Oct-2024
  • (2024)“They only care to show us the wheelchair”: disability representation in text-to-image AI modelsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642166(1-23)Online publication date: 11-May-2024
  • (2023)Persona Co-Design for Improving Digital AccessibilityExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585857(1-7)Online publication date: 19-Apr-2023
  • (2023)Towards Inclusive Avatars: Disability Representation in Avatar PlatformsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581481(1-13)Online publication date: 19-Apr-2023
  • (2023)Leveraging Personas for Social Impact: A Review of Their Applications to Social Good in DesignInternational Journal of Human–Computer Interaction10.1080/10447318.2023.224756840:19(5569-5584)Online publication date: 7-Sep-2023
  • (2022)Supporting Awareness of Visual Impairments and Accessibility Reflections through Video Demos and Design CardsNordic Human-Computer Interaction Conference10.1145/3546155.3546697(1-15)Online publication date: 8-Oct-2022
  • (2022)Putting the disability in DEI through inclusive imageryXRDS: Crossroads, The ACM Magazine for Students10.1145/353854528:4(26-29)Online publication date: 7-Jul-2022
  • (2022)Creating Personas for Signing User Populations: An Ability-Based Approach to User Modelling in HCIProceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3517428.3550364(1-6)Online publication date: 23-Oct-2022
  • (2021)"That's in the eye of the beholder": Layers of Interpretation in Image Descriptions for Fictional Representations of People with DisabilitiesProceedings of the 23rd International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3441852.3471222(1-14)Online publication date: 17-Oct-2021
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