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Evaluating User Experience under Location Quality Variations: A Framework for in-the-wild Studies

Published: 01 October 2019 Publication History

Abstract

While lab-based approaches to evaluation of location-based services (LBSs) allow faster, cost-effective and less complicated evaluation of many aspects, they are limited in evaluating certain aspects, especially the ones related to usability and user experience (UX). Variations in the location information quality can negatively affect location-based UX. Lab-based evaluations are limited in factoring users' actual context, which includes location quality variations into the evaluation process. Therefore, to evaluate actual location-based UX, we need to evaluate LBSs in-the-wild with users under variations in the quality of location information. Currently, there is a lack of standard tools, methods, and frameworks for this purpose. Motivated by this factor, in this paper, we describe the Location Uncertainty Injection Framework (LUIF) for evaluating mobile LBSs in-the-wild with users under location quality variations. We also present the results of a study conducted to gain initial feedback on the potential use cases of the framework.

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    cover image ACM Conferences
    MobileHCI '19: Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services
    October 2019
    646 pages
    ISBN:9781450368254
    DOI:10.1145/3338286
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 01 October 2019

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    Author Tags

    1. Design of Mobile Location Based Services
    2. Location Information Quality
    3. Mobile Location Based Services
    4. User Behavior
    5. User Experience

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    View all
    • (2024)PneuExtensio: Designing Pneumatic-based Bodily Extensions to Facilitate Embodiment across Everyday Life ExperiencesCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3665136(19-23)Online publication date: 1-Jul-2024
    • (2024)PneuMa: Designing Pneumatic Bodily Extensions for Supporting Movement in Everyday LifeProceedings of the Eighteenth International Conference on Tangible, Embedded, and Embodied Interaction10.1145/3623509.3633349(1-16)Online publication date: 11-Feb-2024

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