Franziska Dobrigkeit
ABSTRACT
This industry case study explores where and how Design Thinking supports software development teams in their endeavour to create innovative software solutions. Design Thinking has found its way into software companies ranging from startups to SMEs and multinationals. It is mostly seen as a human centered innovation approach or a way to elicit requirements in a more agile fashion. However, research in Design Thinking suggests that being exposed to DT changes the mindset of employees. Thus this article aims to explore the wider use of DT within software companies through a case study in a multinational organization. Our results indicate, that once trained in DT, employees find various ways to implement it not only as a pre-phase to software development but throughout their projects even applying it to aspects of their surroundings such as the development process, team spaces and team work. Specifically we present a model of how DT manifests itself in a software development company.
- Walter Brenner, Falk Uebernickel, and Thomas Abrell. 2016. Design Thinking as Mindset, Process, and Toolbox. In Design Thinking for Innovation, Walter Brenner and Falk Uebernickel (Eds.). Springer International Publishing, Cham, 3–21.Google Scholar
- Tim Brown. 2008. Design thinking. harvard business review 86, 6 (2008), 84. http://www.unusualleading.com/wp-content/uploads/2009/12/HBR-on-Design-Thinking.pdfGoogle Scholar
- Richard Buchanan. 1992. Wicked Problems in Design Thinking. Design Issues 8, 2 (1992), 5.Google ScholarCross Ref
- Lisa Carlgren, Maria Elmquist, and Ingo Rauth. 2014. Design Thinking: Exploring Values and Effects from an Innovation Capability Perspective. The Design Journal 17, 3 (Sept. 2014), 403–423.Google ScholarCross Ref
- Lisa Carlgren, Ingo Rauth, and Maria Elmquist. 2016. Framing Design Thinking: The Concept in Idea and Enactment: Creativity and Innovation Management. Creativity and Innovation Management 25, 1 (March 2016), 38–57. org/10.1111/caim.12153Google ScholarCross Ref
- Kathy Charmaz. 2014. Constructing grounded theory. Sage.Google Scholar
- Debabrata Chatterjee and Sreevas Sahasranamam. 2018. Technological innovation research in China and India: A bibliometric analysis for the period 1991–2015.Google Scholar
- Management and Organization Review 14, 1 (2018), 179–221.Google Scholar
- Nigel Cross. 1982. Designerly ways of knowing. DESIGN STUDIES 3, 4 (1982), 7.Google ScholarCross Ref
- Beatrice D’Ippolito. 2014. The importance of design for firms’ competitiveness: A review of the literature. Technovation 34, 11 (Nov. 2014), 716–730.Google Scholar
- Franziska Dobrigkeit, Danielly de Paula, and Matthias Uflacker. 2018. InnoDev - A Software Development Methodology Integrating Design Thinking, Scrum and Lean Startup. In Design Thinking - Research Looking Further: Design Thinking Beyond Solution-Fixation, Hasso Plattner, Christoph Meinel, and Larry Leifer (Eds.). Springer, 199–228.Google Scholar
- Leonhard Glomann. 2018. Introducing ‘Human-Centered Agile Workflow’ (HCAW) – An Agile Conception and Development Process Model. In Advances in Usability and User Experience, Tareq Ahram and Christianne Falcão (Eds.). Vol. 607. Springer International Publishing, Cham, 646–655. 3-319-60492-3_61Google Scholar
- Michele Grimaldi, Vincenzo Corvello, Andrea De Mauro, and Emanuela Scarmozzino. 2017. A systematic literature review on intangible assets and open innovation. Knowledge Management Research & Practice 15, 1 (Feb. 2017), 90–100.Google Scholar
- Benjamin Grossman-Kahn and Ryan Rosensweig. 2012. Skip The Silver Bullet: Driving Innovation Through Small Bets And Diverse Practices. LEADING THROUGH DESIGN (2012), 815–829.Google Scholar
- Kavitha Gurusamy, Narayanan Srinivasaraghavan, and Sisira Adikari. 2016. An Integrated Framework for Design Thinking and Agile Methods for Digital Transformation. In Design, User Experience, and Usability: Design Thinking and Methods, Aaron Marcus (Ed.). Vol. 9746. Springer International Publishing, Cham, 34–42. http://link.springer.com/10.1007/978-3-319-40409-7_4Google Scholar
- Lotta Hassi and Miko Laakso. 2011. Conceptions of Design Thinking in the design and management discourses. In Proceedings of IASDR2011, the 4th world conference on design research, Delft. 1–10. http://www.mindspace.fi/wp-content/ uploads/2013/12/HassiLaakso_IASDR_FINAL.pdfGoogle Scholar
- Tobias Hildenbrand and Johannes Meyer. 2012. Intertwining Lean and Design Thinking: Software Product Development from Empathy to Shipment. In Software for People: Fundamentals, Trends and Best Practices, Alexander Maedche, Achim Botzenhardt, and Ludwig Neer (Eds.). Springer, 217–237.Google Scholar
- Tom Kelley and David Kelley. 2013. Creative confidence: Unleashing the creative potential within us all. Currency.Google Scholar
- Lucy Kimbell. 2011. Rethinking Design Thinking: Part I. Design and Culture 3, 3 (Nov. 2011), 285–306.Google Scholar
- Vijay Kumar. 2012. 101 design methods: A structured approach for driving innovation in your organization. John Wiley & Sons.Google Scholar
- Jeanne Liedtka. 2015. Perspective: Linking design thinking with innovation outcomes through cognitive bias reduction. Journal of Product Innovation Management 32, 6 (2015), 925–938.Google ScholarCross Ref
- Tilmann Lindberg, Eva Köppen, Ingo Rauth, and Christoph Meinel. 2012. On the perception, adoption and implementation of design thinking in the IT industry. In Design thinking research. Springer, 229–240.Google Scholar
- Tilmann Lindberg, Christoph Meinel, and Ralf Wagner. 2011. Design Thinking: A Fruitful Concept for IT Development? In Design Thinking, Christoph Meinel, Larry Leifer, and Hasso Plattner (Eds.). Springer, 3–18.Google Scholar
- Pietro Micheli, Joe Jaina, Keith Goffin, Fred Lemke, and Roberto Verganti. 2012. Perceptions of Industrial Design: The “Means” and the “Ends”: Perceptions of Industrial Design. Journal of Product Innovation Management 29, 5 (Sept. 2012), 687–704.Google ScholarCross Ref
- Wanda J Orlikowski and Jack J Baroudi. 1991. Studying information technology in organizations: Research approaches and assumptions. Information systems research 2, 1 (1991), 1–28. Google ScholarDigital Library
- Tina Øvad Pedersen. 2016. UX Toolbox for Software Developers. (2016). http: //vbn.aau.dk/ws/files/233641245/PHD_Tina_Oevad_Pedersen_E_pdf_1_.pdfGoogle Scholar
- PG Rowe. 1987. Design Thinking. Vol. 28. MIT Press.Google Scholar
- Donald A Schön. 1983. The reflective practitionerhow professionals think in action. Basic Books.Google Scholar
- Herbert A Simon. 1996. The sciences of the artificial. MIT press. Google ScholarDigital Library
- Osama Sohaib, Hiralkumari Solanki, Navkiran Dhaliwa, Walayat Hussain, and Muhammad Asif. 2018. Integrating design thinking into extreme programming. Journal of Ambient Intelligence and Humanized Computing (July 2018).Google Scholar
- Robert E Stake. 2013. Multiple case study analysis. Guilford Press.Google Scholar
- d.school Stanford. 2010. An Introduction to Design Thinking - Process Guide.Google Scholar
- Marc Stickdorn, Jakob Schneider, Kate Andrews, and Adam Lawrence. 2011. This is service design thinking: Basics, tools, cases. Vol. 1. Wiley Hoboken, NJ.Google Scholar
- Anselm Strauss and Juliet Corbin. 1998. Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd edition ed.). Sage Publications.Google Scholar
- Richard Thorpe, Robin Holt, Allan Macpherson, and Luke Pittaway. 2005. Using knowledge within small and medium-sized firms: A systematic review of the evidence. International Journal of Management Reviews 7, 4 (Dec. 2005), 257–281.Google ScholarCross Ref
- Anja Wölbling, Kira Krämer, Clemens N. Buss, Katrin Dribbisch, Peter LoBue, and Abraham Taherivand. 2012. Design Thinking: An Innovative Concept for Developing User-Centered Software. In Software for People: Fundamentals, Trends and Best Practices. Springer Berlin Heidelberg, 121–136.Google Scholar
Index Terms
- Design thinking in practice: understanding manifestations of design thinking in software engineering
Recommendations
Design Thinking and Agile Practices for Software Engineering: An Opportunity for Innovation
SIGITE '18: Proceedings of the 19th Annual SIG Conference on Information Technology EducationCommonly, the instruction of Software Engineering implements processes that are inherent to the theory and practice of software development. Traditional and Agile methods lay the foundation for building "functional software products" that meet the ...
How has design thinking being used and integrated into software development activities? A systematic mapping
AbstractSoftware companies have been using Design Thinking (DT) as a user-centered design approach, putting the user at the center of the software development process. In this article, we report a Systematic Mapping Study to investigate the ...
Highlights- Upfront is the most cited strategy for integrating DT in software development.
- ...
Overcoming Barriers to Self-Management in Software Teams
This longitudinal case study reports on the challenges with self-management in five projects in experiences of three small and medium-sized software product companies implementing scrum, an agile process. Self-management emerged as the key challenge in ...
Comments